TA-3551ci/Slow printing large jobs - color only.

[BillyCarpenter]

I received a call this morning and they complained that when they run a print job of about 50 pages that the first 10-15 come out fast. After that, it takes about 20-30 seconds between pages. And they said that black and white does't have this problem....it's on color only.

I'll be going out there in the morning.

Ideas?

[dalewb74]

Re: TA-3551ci/Slow printing large jobs - color only.

what print driver are they using? what's the settings on the resolution for the prints? does it only occur on 1 pc or more than 1?

[BillyCarpenter]

Re: TA-3551ci/Slow printing large jobs - color only.

what print driver are they using? what's the settings on the resolution for the prints? does it only occur on 1 pc or more than 1?

All good questions, but I won't be sure until I go there in the morning. Their IT guy had been using a PCL driver but he changed to KX with no change in speed.

He said it's slow from all PC's.

I plan to hook up my laptop via crossover cable and rule out the network. When I have more information, I will update.

[bsm2]

Re: TA-3551ci/Slow printing large jobs - color only.

its not the network 100% percent

[copykat93]

Re: TA-3551ci/Slow printing large jobs - color only.

tell him to completely get rid of any old unused drivers, including the kx he may have installed... Get the latest KX driver.. I have seen this problem way too many times & 95% of the time it is a driver issue. Several of my customers with Same issue, 50 pages or more & it will pause like you think the job is done, only to find out there is still 30 or more to print... print 4 or 5 pages & it will pause a minute & then print a few more.... I really think yours is same remedy... Dump whatever drivers that arn't being used including the KX he installed & start over. Hope this helps

[BillyCarpenter]

Re: TA-3551ci/Slow printing large jobs - color only.

tell him to completely get rid of any old unused drivers, including the kx he may have installed... Get the latest KX driver.. I have seen this problem way too many times & 95% of the time it is a driver issue. Several of my customers with Same issue, 50 pages or more & it will pause like you think the job is done, only to find out there is still 30 or more to print... print 4 or 5 pages & it will pause a minute & then print a few more.... I really think yours is same remedy... Dump whatever drivers that arn't being used including the KX he installed & start over. Hope this helps

That's a great idea. Thanks for the suggestion.

[blackcat4866]

Re: TA-3551ci/Slow printing large jobs - color only.

tell him to completely get rid of any old unused drivers, including the kx he may have installed... Get the latest KX driver.. I have seen this problem way too many times & 95% of the time it is a driver issue. Several of my customers with Same issue, 50 pages or more & it will pause like you think the job is done, only to find out there is still 30 or more to print... print 4 or 5 pages & it will pause a minute & then print a few more.... I really think yours is same remedy... Dump whatever drivers that arn't being used including the KX he installed & start over. Hope this helps

Kyocera has a utility call "Deleter". It removes all related print driver files, so you can start from scratch with a clean install.

First though, I would connect my laptop, and ping back to a local PC, to see the ping times.

I had a case in which every 30 seconds or so the ping times would degrade, there would be 4 or 5 NG, then it would speed back up again. It was a very large building, and I think personally that the network cable was close to the 100meter limit.

I had another case at the same location, in which the enduser was using the company printer to print fine resolution graphic photos in which the images were Arch E and larger sizes. With this case the weird part was that two machines side-by-side ... one was slow, one was normal. The first logical thing to do was swap machines on the network jacks. It wasn't the specific machine, it was the jack. Then I swapped driver ports, and the problem remained on that jack. Then I followed the cables. From the copier it went to the surge suppressor with 50' ft of cable, then to a VOIP box with 50' of cord, then to the wall jack with 50' of cord. The jack was right behind the machine, LOL. With (3) 3' cables it sped up some. When I removed the surge suppressor it was a bit faster. When I removed the 10MB/s VOIP box it perked right up. It's like a funnel (the network will run at only the slowest network speed in the chain). The funny thing, was these drawings had nothing to do with work. The enduser was a photographer in his spare time, and preferred the image quality of the machines at work. =^..^=

[PrintWhisperer]

Re: TA-3551ci/Slow printing large jobs - color only.

The first thing to do is open up the queue window from a problem pc and watch a problem job go through.

No mention of if a server is involved so I'm sure you'll check if it's direct port and what type, spool settings, etc.

This bit about the IT guy switching from PCL to KX is strange as the KX is PCL as well as PS(KPDL) or 'Multi-PDL'.
You just change the PDL setting in the properties.

It should be set to KDPL for color files, especially PDFs.

What ever was being used which was NOT the KX driver won't interfere, but old versions of the KX driver will. The KX package installer should have an option to update existing drivers, but may only see installed printers and not drivers for uninstalled print objects. You have to go into Print Management to see all drivers and versions.

If it's leaving the PC and slow at the machine, of course look at MM989 and scan the HDD. I don't remember if the RAM was still removeable on that gen.

Clean up that driver mess and CHARGGGGGE-IT!

[BillyCarpenter]

Re: TA-3551ci/Slow printing large jobs - color only.

I always like to follow up. I don't really have anything to report other than the IT guy at this company has been a good friend of mine for over 20-years and he got hired on at this company because he was helping me install the copiers a few years ago. They used to use an outside company for their server and networking but hired my friend after meeting him. So, that's the backstory....

I was scheduled to go out there yesterday morning but my friend called and said that he found a workaround and it really wasn't urgent. I told him to uninstall any old drivers and to use the settings that Print Whisperer recommended. Those were the same settings that I always use with 1 exception:

Instead of using "KPDL", I have always used PCL 5c for color machines.


Other settings that I always use. Please correct me if it's wrong.



Under Security Settings: Check "manage this printer" and "manage documents."

Under Advanced: Enable "start printing immediately" and "print spooled documents first".

Under Configure Port: Uncheck "SNMP". (This is supposed to help if you're having problems with PDF's)


Also, my understanding on other things than can cause slow printing are: memory and hard drive. No?

BTW: Has anyone ever tried using SSD in a Kyocera?

[blackcat4866]

Re: TA-3551ci/Slow printing large jobs - color only.

Older machines, like the VoyagerE, FalconIII and Stratos would not talk to a SSD. That may have changed since then.

So you don't know what the workaround was? =^..^=

[BillyCarpenter]

Re: TA-3551ci/Slow printing large jobs - color only.

Older machines, like the VoyagerE, FalconIII and Stratos would not talk to a SSD. That may have changed since then.

So you don't know what the workaround was? =^..^=

The workaround was to print in black & white. He said that's all they really need but I want to fix the problem Will be following up next week.

[bsm2]

Re: TA-3551ci/Slow printing large jobs - color only.

OMG embarrassing

Yep I am out

[BillyCarpenter]

Re: TA-3551ci/Slow printing large jobs - color only.

OMG embarrassing

Yep I am out

I'm getting past tired of you.

[PrintWhisperer]

Re: TA-3551ci/Slow printing large jobs - color only.

I always like to follow up.

"Instead of using "KPDL", I have always used PCL 5c for color machines."

KPDL (Kyocera's Native Print language) is an emulated Postscript. Even when using the PCL settings. some commands are sent in KDPL (Source Tray for example).
PDF's are also written in Postscript, so the code conversion is minimal when using a PS driver. When using a PCL driver to Print PS documents like PDF's, there is a greater rendering processing overhead and code conversion.

This increases processing and the potential for errors. Back in the day it would be font substitution errors but these days it tends to be more graphics and colors that may not render accurately from PDF documents.



Under Security Settings: Check "manage this printer" and "manage documents."

This is OK ONLY if each user prints directly to the Printer, not in a Server environment. Manage Printer rights allow the user to change Printer Properties and have those settings push to the server and back to other clients as defaults.

If you are using multiple clients printing directly to the printer, then when more than one user is printing, only the 'First-IN' job gets processed, all other print connections go on TCP Keep Alive (a standby condition where the job sits in the local queue) and stop transmitting data until the first job is done. This can appear as slow printing by the second and subsequent users.

Under Advanced: Enable "start printing immediately" and "print spooled documents first".
Should be fine.

Under Configure Port: Uncheck "SNMP". (This is supposed to help if you're having problems with PDF's)
Generally SNMP alone provides feedback from device to set queue offline during trouble, may not have effect on print performance.

LPR port types use the additional 'Enable SNMP Byte Count' setting as an error checking step which increases the network traffic and can slow performance for large documents.

Also, my understanding on other things than can cause slow printing are: memory and hard drive. No?
YES. Recently had a FAX failure (noise in the middle of reception fax) which wound up being the Memory module on the Main PWB (not the extra FAX chip)


Print the PDF directly on the device via USB as a device test outside of driver and network issues.

[BillyCarpenter]

Re: TA-3551ci/Slow printing large jobs - color only.

"Instead of using "KPDL", I have always used PCL 5c for color machines."

KPDL (Kyocera's Native Print language) is an emulated Postscript. Even when using the PCL settings. some commands are sent in KDPL (Source Tray for example).
PDF's are also written in Postscript, so the code conversion is minimal when using a PS driver. When using a PCL driver to Print PS documents like PDF's, there is a greater rendering processing overhead and code conversion.

This increases processing and the potential for errors. Back in the day it would be font substitution errors but these days it tends to be more graphics and colors that may not render accurately from PDF documents.



Under Security Settings: Check "manage this printer" and "manage documents."

This is OK ONLY if each user prints directly to the Printer, not in a Server environment. Manage Printer rights allow the user to change Printer Properties and have those settings push to the server and back to other cliewnts as defaults.

If you are using multiple clients printing directly to the printer, then when more than one user is printing, only the 'First-IN' job gets processed, all other print connections go on TCP Keep Alive and stop transmitting until the first job is done. This can appear as slow printing by the second and subsequent users.

Under Advanced: Enable "start printing immediately" and "print spooled documents first".
Should be fine.

Under Configure Port: Uncheck "SNMP". (This is supposed to help if you're having problems with PDF's)
Generally SNMP alone provides feedback from device to set queue offline during trouble, may not have effect on print performance.

LPR port types use the additional 'Enable SNMP Byte Count' setting as an error checking step which increases the network traffic and can slow performance for large documents.

Also, my understanding on other things than can cause slow printing are: memory and hard drive. No?
YES. Recently had a FAX failure (noise in the middle of reception fax) which wound up being the Memory module on the Main PWB (not the extra FAX chip)


Print the PDF directly on the device via USB as a device test outside of driver and network issues.

Hey, man, I really appreciate all of that information.

As a sidenote....one thing that I've noticed about you is that you know your stuff inside and out. There's a couple of you on here that when you speak, I listen to every word.


Thanks again, man.