TA351ci Error Occurred at Cassette 1

[LiamXCIII]

Hi guys,

I've got a TA351ci (Basically a copier version of a P6035) with an error at cassette 1 coming up.
Now I've seen the message in the past about "Load cassette 1" a few times which can usually be the white flag that gets bent out of shape, or the paper size switches being at fault.
But this seems to be an entirely new problem that I cannot work out.
I've even tried the trusty extending of the paper feed assy spring but to no avail

It does appear to lift ok as I can hear it lifting, I did find before all of this that the cassette lift gears was missing a tooth so I have tried replacing the cassette and the feed drive assy together thinking this would solve the problem, however still saying Error Occurred at cassette 1.

Am I looking down the route of an Engine board failure or even the paper lift sensor board that is used by the paper feed assy + White flag

Device is only on about 50K prints so not that old.

Thanks

[tmaged]

Re: TA351ci Error Occurred at Cassette 1

I've never seen a difinitive answer on here or from Kyocera. Some say it's the size sensors that cause it, some say the white arm.

[blackcat4866]

Re: TA351ci Error Occurred at Cassette 1

If you manually press the paper size switches, can you get the machine to display the appropriate size? If not, go for the switches. I've seen a lot of them fail on similar machines. =^..^=

[LiamXCIII]

Re: TA351ci Error Occurred at Cassette 1

The device recognizes A4 when the dial is set to A4 just fine, I'm not getting the message "Load cassette 1" instead it's a message that says "Error occurred at cassette1".

The message only appears after the paper has lifted, so I can only imagine it's going to be related to the area where the white flag actuator B is and the sensors that it goes into.

I'll have another crack at it soon and update my findings, but from what I have seen so far there is no obvious signs of anything broken, and the white actuator arm isn't bent out of shape from what I can tell. Even the bracket that holds it into place is intact.

Thanks

[dalewb74]

Re: TA351ci Error Occurred at Cassette 1

you say cassette 1. so there isn't a tray 2 to do a switch with?

[LiamXCIII]

Re: TA351ci Error Occurred at Cassette 1

This device only has a cassette 1 which has a 250 capacity. The optional cassettes for these devices are of a different specification allowing 500 capacity.

So I tried changing the paper side switches along with a new white arm actuator B including the sensor pwb, no change.
Device still showing "Error Occurred at Cassette 1"

[dschultz31]

Re: TA351ci Error Occurred at Cassette 1

Maybe this will help? I don't have experience with the TA351 but the form factor looks like the M6630 series paper cassette. I've had this error on the M6630 and the issue was the spring on the PF assembly. The spring was missing. The tray will lift and then go all the way back down then giving the cassette error message.

[subaro]

Re: TA351ci Error Occurred at Cassette 1

The gear that drives the tray lift mechanism on the machine side gets broken tooth too. What I do to see if the gear on the machine left side lower assy is broken is this. Remove the paper tray and get a flash light and shine it to bottom where the paper tray sits. Press one of the paper side switch and then take something and press the paper detect sensor, that is the white flag. You will then see the gear that lift the paper tray rotate. Put a mark on it so you can see a full rotation when you repeat the test and check to see if that gear is broken. It is a bit of work to replace that gear, as you have to remove LV power supply and some other things.
If the gear is good and you checked the other things you mentioned, then it's the paper detect sensor pwb issue or the engine pwb. Never seen that problem caused by the engine pwb. The paper detect pwb ,if opened , must be assembled correctly as to the arrangement of the actuator and the two sensors in there. I would remove it and check the cable connection if it intact and the proper assy. I usually put a bit of hot glue on the connector that connects to that pwb as it tends to come of easily when assembling. Have done quite a number of those series and it can be bit uncomfortable to work on as to the awkward position and heavy nature of the machine.
Even though the gear is broken, it does not make noise. Sometimes, it will make a loud crackling noise.