Reading the Sub codes in paper jam error

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  • photocopier.technician
    Technician
    • Mar 2016
    • 27
    #1

    Reading the Sub codes in paper jam error

    Hello,

    I would like to know if someone can explain to me how to read the sub codes on printers when a paper jam occurs. For example i have a machine with error J0000 and below the jam error code it indicated 05,10. I do have the service manual but i cannot find how to read those codes.

    I know the next step to troubleshoot this error is to do U031 and check the sensor status, still i would like to know about the sub codes meaning.

    Thanks in advanceCapture.JPG
    Tags: codes, error, jam, paper, read
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22973
      #2
      Re: Reading the Sub codes in paper jam error

      What model did you say this was? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • tmaged
          Owner/Service Manager

          Site Contributor
          1,000+ Posts
          • Oct 2008
          • 1863
          #3
          Re: Reading the Sub codes in paper jam error

          In the xx53ci manual (which I assume is your display), Page 6-14 is where it starts to explain how to read the event log. This is the best way to figure out what tray, output etc was happening when it jammed.
          Hope that helps !
          -Tony
          www.dtios.com
          Become a fan on Facebook

            Comment

            • BillyCarpenter
              Field Supervisor

              Site Contributor
              VIP Subscriber
              10,000+ Posts
              • Aug 2020
              • 16308
              #4
              Re: Reading the Sub codes in paper jam error

              Originally posted by photocopier.technician
              Hello,

              I would like to know if someone can explain to me how to read the sub codes on printers when a paper jam occurs. For example i have a machine with error J0000 and below the jam error code it indicated 05,10. I do have the service manual but i cannot find how to read those codes.

              I know the next step to troubleshoot this error is to do U031 and check the sensor status, still i would like to know about the sub codes meaning.

              Thanks in advance[ATTACH=CONFIG]55837[/ATTACH]
              It's most assuredly is in the service manual. The top number is the Jam Code which suggests the cause of the jam and the bottom numbers are the position code, telling you the location of the jam in the machine.
              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                Comment

                • BillyCarpenter
                  Field Supervisor

                  Site Contributor
                  VIP Subscriber
                  10,000+ Posts
                  • Aug 2020
                  • 16308
                  #5
                  Re: Reading the Sub codes in paper jam error

                  JOOO0 means the power was turned on with a jam in the machine.

                  05 is a jam @ cassette 3 or 4

                  10 is a jam @ paper conveying unit
                  Last edited by BillyCarpenter; 12-12-2022, 02:23 AM.
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                    Comment

                    • photocopier.technician
                      Technician
                      • Mar 2016
                      • 27
                      #6
                      Re: Reading the Sub codes in paper jam error

                      Thank you for the replies.

                      The model is TaskAlfa 6003i. Can you please tell me in which section of the Service Manual i can find the detail about the codes.

                      Thank you

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22973
                          #7
                          Re: Reading the Sub codes in paper jam error

                          I think what you asking for is on pg 7-89, but honestly you'll get much more useful information from the event log. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • photocopier.technician
                              Technician
                              • Mar 2016
                              • 27
                              #8
                              Re: Reading the Sub codes in paper jam error

                              Thanks BlackCat thats what i was looking for. And thanks everyone for their informations.

                                Comment

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