Adding Toner... No toner added - Kyocera Taskalfa 250ci

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  • Uetzwurschd
    Junior Member
    • Nov 2015
    • 2
    #1

    Adding Toner... No toner added - Kyocera Taskalfa 250ci

    Hello everyone,


    My copier UTAX CDC1725 (identical in construction to Kyocera Taskalfa 250ci) kindly informed me today that the black toner is empty. Fortunately, I have three cartridges here and replaced the toner accordingly.


    After the exchange, the copier adds the toner. So far so good.


    However, after a few minutes, I then get a message to please insert a new cartridge because the one I inserted is empty. The first time, I thought nothing of it and took the cartridge out again, shook it again, and put it back in. Same game... Toner empty.


    Then I tried the same thing with the other two new cartridges and got the same result.


    I do not get an error message with an error code.


    The cartridges are definitely full and are new, even if they are a bit older.
    When filling with toner, I also imagine I hear the corresponding motor. So something is turning. It just seems like the toner isn't getting to where it's supposed to be getting to....


    Does anyone have any ideas what I can do and/or test here?
    Have a fear that because of all the filling, there is now a good bit of toner floating around somewhere in the machine. Also, does anyone here have any ideas if this could be detected right off the bat?


    I am glad about every answer!


    Many greetings and a happy Father's Day
    Tags: 250ci, cdc1725, error, kyocera, toner
    • PrintWhisperer
      Trusted Tech

      250+ Posts
      • Feb 2018
      • 454
      #2
      Re: Adding Toner... No toner added - Kyocera Taskalfa 250ci

      Right so...even if you identify the failure, can you get a replacement part? Which is probably going to be the toner container motor despite what you hear from the back. There is an easy check with a multimeter in the attachment.

      I love a trip in the 'WayBack' machine and this was ringing a bell in my memory so I dug up the bulletin, but I am sure the bowels of this forum has a thread about this well known problem from the day.
      Attached Files
      "Being ignorant is not so much a shame, as being unwilling to learn" - Benjamin Franklin

        Comment

        • dalewb74
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2018
          • 1125
          #3
          Re: Adding Toner... No toner added - Kyocera Taskalfa 250ci

          was the machine released at the same time as the 250ci? if so it's pretty old, mostly likely needs to be replaced. is it a kyocera or whatever brand you stated? is the toner from that brand or is it aftermarket? trash aftermarket toners and get genuine toners.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22970
              #4
              Re: Adding Toner... No toner added - Kyocera Taskalfa 250ci

              That 'slightly older' toner may be partly fused or compacted in the cartridge. Can you turn the drive gears on the toner cartridge?

              If the gears won't turn, you may have some success with this: Take the toner cartridge out behind the building and bang it on the pavement a few times to break up the toner ... not so hard that you break the cartridge open, and cover yourself with toner. You'll know if you are successful if the drive gears turn (and the cartridge does not bust open).

              And yes, all three cartridges could have the same issue. If the toner was stored in an area that is too warm or too moist, it may not be saveable. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • sparkycivic
                  Trusted Tech

                  250+ Posts
                  • Apr 2017
                  • 348
                  #5
                  Re: Adding Toner... No toner added - Kyocera Taskalfa 250ci

                  Mark the gear of the toner container with paint, and try again, see if the gear actually turns or if it's not turning. The problem might be damage of the contrainer drive mechanism.

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