Constant 051x and not stapling full stack

[fishleg]

Losing the will to live currently. I look after a lot of schools and they are all trying to cut costs which usually involves buying the cheapest paper they can find. It's usually very poorly cut on one side so the sheets are physically bonded together so either it double feed then jams or the badly cut edge will curl over when being pulled back into the finisher as it rides across the top of the stack to be stapled.

Anybody know any hacks to help either of those problems? I've tried softer sep tyres and reducing sep pressure spring but it's kinda hopeless.

Customer: Machine jamming all the time
Engineer: Have you changed the paper recently?
Customer: yeah but it's still 80g
Engineer: Are the other machines jamming?
Customer: Not that I know of
Engineer: I'll go check logs, yup they all jamming
Customer: *Glazed over look*
Engineer: I'd recommend you go back to the paper you where using
Customer: *Glazed over look*
Engineer: Sorry not much I can do using that paper the machine will jam
Customer Ok glazed over look
---- 2 days later------
Customer places call machine still jamming urgent
Engineer: still using same paper I see
Customer: yeah we've been told by supplier paper is good paper
Engineer: unfortunately it's the paper
Customer: *Glazed over look*
----- 2 days later -----
Customer places call machine still jamming
,......
My days are getting like that repeat after repeat... getting to the point where I'm starting to lose it with people because they don't listen and just moan it's the machine.

The only thing I can see that helps is putting the cleaner cut edge towards the front in the tray and really fanning the paper. The problem with that is no one will do it as they are used to just dropping in the paper because it's always worked previously.

Machine wise doesn't matter 50, 60, 80, 90 series with 4000 sheet finishers or without finisher.

[Ropariva]

[Step]

Re: Constant 051x and not stapling full stack

I feel your pain man...... So frustrating that the client think that the machine can feed anything and is always something wrong with the machine when it starts to jam.


I don't have much suggestions or tricks on this but what we do is to carry a ream of good quality paper with us and like in your case 100% sure it's not the machine proofed it with the good quality paper to the client.
Let them see it for themselves. Don't leave the paper there let them run the machine and have no jams for 500 prints, load the machine with the bad paper again and let them see the deference between the two.

For some clients we go as far as increase the service rate because of that. Unfortunately it's going to cost you time and travel, how else to cover the cost and ensure the company don't also suffer under the poor decisions of the client.

Only thing I can suggest is to do regular service and clean the feed rollers and paper sensors every time you visit the client. What helps is to clean the feed rollers with dish soap, it makes the roller little bit sticky to grab paper better.

Also we always install cassette heaters in all our machines that have the option to do so. A sales rep are forced to include cassette heaters in the sales before it is approved. Cassette heaters help to keep the paper crisp and help to reduce the jams caused by damp paper.

My opinion small things all add up so just do what you can to cover as much of the bases you can.

Good luck buddy.

Sent from my SM-A736B using Tapatalk

[fishleg]

Re: Constant 051x and not stapling full stack

I know what you mean about taking different paper unfortunately don't have that ability I work remotely. I'm just gonna have to take the approach of 3 strikes and I'll get someone else to come check it and hope the other engineer is clever enough to look at it as most will do the 5 mins change feed tyres and run.

---2 Days later machine jamming.-----

Customer-"The other engineer says the paper is fine"
Engineer-*Glazed over look* *time for indeed.com*

Very fed up at the moment. I'm a pretty decent guy but I really hate people who just don't listen or care. I see a lot of it's not my job in the UK so much buck passing here it's crazy. It's as if they expect you to do everything as they can't be bothered. People put 80 ppm machines in a tight corridor and instead of going a different way round they'll actually stand on you to get past. Sorry that's my rant...

A bit off topic any tips or advice? Just curious if everyone else is noticing this pattern.

[cmpelser]

Re: Constant 051x and not stapling full stack

Hi,

Exact same problem I have. Constant problems with poor paper quality and jamming. And here I thought it was just the paper here in South Africa causing problems. (local paper namely - Typek and worse, Rotatrim) - among others...
Our local paper mostly made from pine trees is what I have found to be problematic. rough texture and crushed edges. loves to multi-feed.
Imported paper made from eucalyptus seems to work perfectly fine without jamming. (Double A paper and Discovery paper)
I have now convinced many of my customers to change paper brands and they are much happier and almost have no jams at all!
Some customers however need a lot more convincing and just plainly do not believe that paper is the main cause of a "PAPERjam"
It is a very frustrating issue and I can not understand why the paper industries have dropped their standards and do not take ownership over their poor products.
The blame is always the machine or worse, the useless technician!
(This is only my opinion from my own observations) I am sure a lot of you guys might agree with me?

[blackcat4866]

Re: Constant 051x and not stapling full stack

I had a production customer that had paper issues for a slightly different reason.

This customer was storing palates of paper in an unheated warehouse (28F, 79% humidity). She would bring in 100 reams of paper at a time, into the heated workroom (68F, 35% humidity). It started jamming immediately, usually drum wraps just before the fuser (that's a characteristic reaction to bad paper from production Konica Minolta).

I usually arrived the next day, and most of the jamming had gradually diminished by the time that I arrived. I had brought with me (4) new reams of paper that I had bought on the way there. We ran her paper ... (5) jams per 100 pages. We ran my paper ... (2000) pages no jams. We ran her paper ... (5) jams per 100 pages. You get the idea.

She refused to accept that explanation. I repeated my little demonstration on 3 other occasions. It was undeniable.

Finally she conceded (in a way). I got the privilege of helping her move (4) palates of paper into the workroom. No more issue. =^..^=

[BillyCarpenter]

Re: Constant 051x and not stapling full stack

Losing the will to live currently. I look after a lot of schools and they are all trying to cut costs which usually involves buying the cheapest paper they can find. It's usually very poorly cut on one side so the sheets are physically bonded together so either it double feed then jams or the badly cut edge will curl over when being pulled back into the finisher as it rides across the top of the stack to be stapled.

Anybody know any hacks to help either of those problems? I've tried softer sep tyres and reducing sep pressure spring but it's kinda hopeless.

Customer: Machine jamming all the time
Engineer: Have you changed the paper recently?
Customer: yeah but it's still 80g
Engineer: Are the other machines jamming?
Customer: Not that I know of
Engineer: I'll go check logs, yup they all jamming
Customer: *Glazed over look*
Engineer: I'd recommend you go back to the paper you where using
Customer: *Glazed over look*
Engineer: Sorry not much I can do using that paper the machine will jam
Customer Ok glazed over look
---- 2 days later------
Customer places call machine still jamming urgent
Engineer: still using same paper I see
Customer: yeah we've been told by supplier paper is good paper
Engineer: unfortunately it's the paper
Customer: *Glazed over look*
----- 2 days later -----
Customer places call machine still jamming
,......
My days are getting like that repeat after repeat... getting to the point where I'm starting to lose it with people because they don't listen and just moan it's the machine.

The only thing I can see that helps is putting the cleaner cut edge towards the front in the tray and really fanning the paper. The problem with that is no one will do it as they are used to just dropping in the paper because it's always worked previously.

Machine wise doesn't matter 50, 60, 80, 90 series with 4000 sheet finishers or without finisher.

This is an easy fix and one I've dealt with many times.

Here's what you do.


Bring some good paper and show that the machine doesn't jam.

Take the good paper out and put the their cheap paper in and show that it jams.

Tell them that you can't make bad paper work.


Edit: I should have read blackcat's post as he already suggested what I said.

[sparkycivic]

Re: Constant 051x and not stapling full stack

Name and shame the paper for us, please.
I've got a school who just changed to a paper by Grand & Toy which "seems" to be made for printing on one side, while claiming to be "laser compliant". They began using that paper on the same week as they replaced their TA7002i to TA7353ci, so naturally, they say the new copier isn't good.

Grand & Toy #99115 "Premium Copy Paper" with an arrow on each pack showing "Print This Side" ... just wow!

Screenshot_1a.jpgUntitled.jpg

[blackcat4866]

Re: Constant 051x and not stapling full stack

Name and shame the paper for us, please.
I've got a school who just changed to a paper by Grand & Toy which "seems" to be made for printing on one side, while claiming to be "laser compliant". They began using that paper on the same week as they replaced their TA7002i to TA7353ci, so naturally, they say the new copier isn't good.

Grand & Toy #99115 "Premium Copy Paper" with an arrow on each pack showing "Print This Side" ... just wow!

[ATTACH=CONFIG]58957[/ATTACH][ATTACH=CONFIG]58959[/ATTACH]

Not to diminish your paper issue in any way, but I'd interpret that notation "PRINT THIS SIDE" to be a bad translation of "PRINT THIS SIDE FIRST".

The only paper I have every came across intended for printing only one side was High Gloss. =^..^=

[tmaged]

Re: Constant 051x and not stapling full stack

Print this side, means to print on that side first. The fusing unit then finishes the second side to make it suitable for printing, if duplexing.