Copier freezing blue arrow light blinking when scanning & printing.

[Copier Mechanic]

Hello my friends,

Hope you all doing good out there. So the other day I had a weird service call for freezing issues in a Kyocera 5053 whenever the customer tries to scan to folder or USB flash drive. Upon arrival, I did not find any error code on the display nor could not duplicate the problem they claimed they were having. They even told me that sometimes the copier would freezes when trying to print and make copies as well which I thought was so weird to me. They also told me that whenever this problem happens, they would resolved it by powering off and on the machine but would eventualy come back weeks later sonthey finally gave up and called us to come over. I have never seen this problem before. Nevertheless, I went ahead and updated the firmware and checked the print drivers on their PC to make sure they had the correct Kyocera driver.

Normally if it was just a printing issues then I would update the firmware and print driver. Worst case scenario asknthem to contact their IT guy if I suspected server issues on their end.

But in this case, it seems like scanning, copying and printing is being frozed by the copier. Could this be Hard drive spooling data issues???

[BBM]

Re: Copier freezing blue arrow light blinking when scanning & printing.

25/32 ppm model: SSD 32 GB (SSD 8 GB/Hard Disk 320 GB *4)35/40/50/60 ppm models: SSD 8 GB/Hard Disk 320 GB

It could also be the SSD

[Copier Mechanic]

Re: Copier freezing blue arrow light blinking when scanning & printing.

25/32 ppm model: SSD 32 GB (SSD 8 GB/Hard Disk 320 GB *4)35/40/50/60 ppm models: SSD 8 GB/Hard Disk 320 GB

It could also be the SSD

SSD means Solid State Device right?

[AndresM]

Re: Copier freezing blue arrow light blinking when scanning & printing.

SSD means Solid State Device right?

Unplug the Copier from the network and ping the machine IP address. if you get a response that means there are 2 machines o devices using the same IP address.

Good luck,


Andy

[Lunatech]

Re: Copier freezing blue arrow light blinking when scanning & printing.

I had a similar issue that took quite a while to figure out. In my case the customer said the same things as yours. Turns out that it was only on double sided scanning, weather it be to email, folder, U.S.B. or copies. I resolved it by replacing the white roller in the document processer. If your client has a dual scan feeder it may be something to think about. Once I figured out it was on 2 sided scans I cleaned the old one and made no difference. It was after I replaced the C.I.S., D.P. controller, HDD, SSD and printer engine board that I tried the white roller. More out of desperation than anything else. BTW, the customer regarded copying the same as a print job, so that through me for a loop at the get go.

[Copier Mechanic]

Re: Copier freezing blue arrow light blinking when scanning & printing.

I had a similar issue that took quite a while to figure out. In my case the customer said the same things as yours. Turns out that it was only on double sided scanning, weather it be to email, folder, U.S.B. or copies. I resolved it by replacing the white roller in the document processer. If your client has a dual scan feeder it may be something to think about. Once I figured out it was on 2 sided scans I cleaned the old one and made no difference. It was after I replaced the C.I.S., D.P. controller, HDD, SSD and printer engine board that I tried the white roller. More out of desperation than anything else. BTW, the customer regarded copying the same as a print job, so that through me for a loop at the get go.

Huh, that's a weird one!! I'll keep an eye out for this one. Thanks for sharing 👍

[ihatefinishers13]

Re: Copier freezing blue arrow light blinking when scanning & printing.

Any update on this? Curious in case we run across it!