Hello all, once again I returned here for advice. One of the nearby business recently called in about their 3206ci having issues copying portrait A4s after a curious new employee opened and closed the bypass tray. I inspected the bypass tray and it does indeed look unused, and is not damaged.
Problem being:
It is not possible to copy (automatically) portrait A4s from the doc feeder or platen from the 1st tray which houses A4 paper, as machine will state "check paper size" and select the bypass tray even if its closed, user has to manually select the 1st tray. Strange enough if it's loaded in portrait and you want to copy from the platen or doc feeder in portrait A4 it will still select the bypass tray which is closed
To sum it up:
A4 landscape on platen = Machine selects closed bypass citing "check paper size" when portrait A4 paper is loaded in tray 1
A4 portrait on platen = Machine selects closed bypass citing "check paper size" when portrait A4 is loaded in tray 1
As mentioned previously on my other postswe work on Minolta in the majority so each time we have an odd quest I come here looking for a possible answer. I know Minoltas will select the tray you have the specific paper loaded and do it from there not caring if paper is loaded opposite way to which you have it on the doc feeder or platen, as long as it's same size they don't care.
Im not sure if it could be the tray closed sensor or firmware starting to age or even perhaps, those machines do it that way and the new guy was never told they do so nor was I. Either way I'm looking for possible answers here, thanks for help as always.
Problem being:
It is not possible to copy (automatically) portrait A4s from the doc feeder or platen from the 1st tray which houses A4 paper, as machine will state "check paper size" and select the bypass tray even if its closed, user has to manually select the 1st tray. Strange enough if it's loaded in portrait and you want to copy from the platen or doc feeder in portrait A4 it will still select the bypass tray which is closed
To sum it up:
A4 landscape on platen = Machine selects closed bypass citing "check paper size" when portrait A4 paper is loaded in tray 1
A4 portrait on platen = Machine selects closed bypass citing "check paper size" when portrait A4 is loaded in tray 1
As mentioned previously on my other postswe work on Minolta in the majority so each time we have an odd quest I come here looking for a possible answer. I know Minoltas will select the tray you have the specific paper loaded and do it from there not caring if paper is loaded opposite way to which you have it on the doc feeder or platen, as long as it's same size they don't care.
Im not sure if it could be the tray closed sensor or firmware starting to age or even perhaps, those machines do it that way and the new guy was never told they do so nor was I. Either way I'm looking for possible answers here, thanks for help as always.
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