Stinky paper

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  • Jimbo1
    Senior Tech

    500+ Posts
    • Mar 2008
    • 845
    #1

    Stinky paper

    Has anyone else ever encountered the problem where certain types of paper will produce a chemical odor after a long copy run?

    We have a customer who has had that. Got them to switch paper. Now I have a call for that again which I am sure means they went out and bought the wrong paper again.
    Just wondering if anyone figured anything else out for it?
    "Some days you get the bear, some days the bear gets you."

    Cdr. William Riker
    Tags: black and white, chemical, copy, customer, dirty, drum cleaning, fuser, long, paper, produce, run, switch, wrong
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      I've noticed it too. Mostly coated papers. But there isn't anything to do about it, but to switch paper. I remember one batch of paper that had a mild discoloring, that did not show up until it was fused. It was a black and white copier, so it was apparent that the copier couldn't image a rose colored stain. And the stain was oriented cross-feed to the machine. I might still have a sample around...

      Something about warming it in the fuser releases it's lovely smell. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • android790
          Technician

          50+ Posts
          • Jul 2010
          • 63
          #3
          We had a customer place a call on the bad smell being made by the copier. It had the smell of bad body oder. It was years ago. The only fix is to change/ bring paper, and follow up a few days later to prove it. Then bill them again if they call for smell. If I remember the brand, I will get back.
          Yes, I am here to fix your machine. No, your machine went out of warranty 18 years ago.

            Comment

            • Jimbo1
              Senior Tech

              500+ Posts
              • Mar 2008
              • 845
              #4
              They had Office Depot paper. It's gov type office and now I am hearing on of their employees has a reaction where their throat closes up.

              It's a full moon.

              "Some days you get the bear, some days the bear gets you."

              Cdr. William Riker

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22999
                  #5
                  If only all their throats would close up...
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • Jimbo1
                      Senior Tech

                      500+ Posts
                      • Mar 2008
                      • 845
                      #6
                      I'm not gonna go there. They even invoked the word OZONE!

                      Like I said ...full moon.
                      "Some days you get the bear, some days the bear gets you."

                      Cdr. William Riker

                        Comment

                        • jpcopy
                          Trusted Tech

                          250+ Posts
                          • Apr 2006
                          • 256
                          #7
                          does the machine have coronas, we had anolog machines that had a drum cleaning corona end block that would melt down and make a terible smell. kind of a dead rat smell

                            Comment

                            • android790
                              Technician

                              50+ Posts
                              • Jul 2010
                              • 63
                              #8
                              I think the paper was called wilimet or something like that. Ran ok, but stunk. You have to fix a customer now. Never easy. Sorry, I have no firmware for you to use on them. Pity. It would make my job simpler
                              Yes, I am here to fix your machine. No, your machine went out of warranty 18 years ago.

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22999
                                  #9
                                  I don't remember a brand name, but my enduser called it "dirty sweat socks" smell. And I must confess that it was not their imagination, and it was not subtle. It smelled like the locker room after a high school football game. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • Jimbo1
                                      Senior Tech

                                      500+ Posts
                                      • Mar 2008
                                      • 845
                                      #10
                                      Well I went out and first made certain the machine filters were clean so there was good air flow. Then I put in two reams of our paper and got the customer to run a job. She ran 850 pages out of the two reams and gathered all the intersted parties into the room, upon which time they all remarked how mush better it smelled. The upshot is they will get other paper and I have convinced them to move the machine out of the room it is in which basically has a stagnant atmosphere. You can leave the room and immediately the temp and air quality is better. It was in the office kitchen.
                                      "Some days you get the bear, some days the bear gets you."

                                      Cdr. William Riker

                                        Comment

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