[Misc] No joy with Kyocera FS-C2126MFP fax

[Guest]

Got a FS-C2126MFP last week. Everything works great except for faxing, which is a no-go on send OR receive. Sending symptoms are pretty similar to those described in http://www.copytechnet.com/forums/ky...gone-nuts.html - it immediately starts fax send polling as soon as the line is picked up, without dialing - and with direct transmission mode, it doesn't seem to send any of the dial bleeps down the line, only from the speaker (the dial tone should stop when a number is pressed, but doesn't). On receive, it picks up the phone & appears to work - but according to the people at the other end, it stops receiving partway and just jams.

Oh, and if I dial the fax number with my mobile, it picks up & starts receive polling, but it doesn't immediately disconnect the call if i hang up as I would expect it to.

Any bright ideas? Given it was shipped to us with a continental power cable, my gut says it's something to do with the fax country code (currently 253) but that's nothing more than a guess, and those numbers seem undocumented so I can't see if 253 is indeed correct for the UK.

[blackcat4866]

That's a really good guess, but no, that's not it. Country Code 253 is correct for the UK, and most other European Nations. Is you fax connected directly to an analog line, or through a PBx? If it's through a PBx you may need to change simulation U660, Exchange, select PBx instead of PSTN. =^..^=

[directhex]

What I'm told is that it's a PSTN. There's certainly no button to press for an outside line. It just goes through a couple of socket conversions before it gets to what is - as far as WE'RE concerned - a final outgoing BT socket somewhere under the floor. Whether curious things happen to it on the way out of the building... I don't know. Although FWIW, I tried setting to PBX already, and that didn't help (at least for outgoing, I didn't see if it made a difference on incoming)

[blackcat4866]

... I don't know. Although FWIW, I tried setting to PBX already, and that didn't help (at least for outgoing, I didn't see if it made a difference on incoming)

That setting accommodates outgoing facsimile.

And you have connect a test set to the line, and can dial out, receive calls, ring, all the usual stuff? =^..^=

[directhex]

That setting accommodates outgoing facsimile.

Probably won't help with incoming messages, then.

And you have connect a test set to the line, and can dial out, receive calls, ring, all the usual stuff? =^..^=

I... um... forgot my spare dumb handset at home. And all the office phones are SIP-based (the BT line is exclusively for the fax). Oops :/

On the bright side, I have some error codes on the receive side, from the fax report. U01143 and U01113. Which is helpfully described in the manual as "Communication error occurred during reception. Ask the sender to resend."

I've opened a support ticket with KM as well, to see if they have any stunning ideas. Nothing so far though.

[directhex]

Fixed it. Ish. Moved it into the server room - all 30kg of it - plugged it directly into the BT socket, and it worked fine, in and out.

So now I need to check our wiring. Woo

[tmaged]

I was going to add, make sure to use only a two wire line, & preferably the one with the cores that came with it. I've seen it now a couple of times with former machines working fine & the new one won't until you switch the cable.

[blackcat4866]

Congratulations on your success. =^..^=

[directhex]

I was going to add, make sure to use only a two wire line, & preferably the one with the cores that came with it. I've seen it now a couple of times with former machines working fine & the new one won't until you switch the cable.

Ah, now we're getting somewhere. The RJ11->RJ45 connected to the fax is 4-wire; the structural ethernet cabling is obviously 4 pairs; the RJ45->RJ11 at the other end is also 4-wire, and the adapter from RJ11->BT is 4 wire too.............

I know it sounds crazy, but telephony over crosstalk? I've done ethernet over crosstalk before...

[tmaged]

Not sure if it's crosstalk or what, but new machines seem to be a lot more suceptable to fax issues than older models. I've seen it with both Sharp & Kyocera. Existing models that have been in place for the last lease work fine. Upgrade the customer & nothing but problems with the fax on the new units. All I can say is make SURE to use the supplied cord & NOTHING else can share the line (postage/credit card, etc.). I have had some success with getting them to work on IP phone lines by turning off error correction, slowing the modem speed & lowering the scan resolution. Good luck.

[directhex]

All I can say is make SURE to use the supplied cord

Didn't get one! Just the install CD, the paperwork, and a power cable for the wrong country.

[tmaged]

hmmm.........I know they come with the 1128's. I'll have to check our 2126's to see if they have them.

[directhex]

hmmm.........I know they come with the 1128's. I'll have to check our 2126's to see if they have them.

Definitely 2-wire for Kyocera? It's not in the manual, of course

[tmaged]

Yep, at least in the states !!

[ignacio.cortez]

I had a similar issue at one of my clients, client was able to receive, but it would not send, turns out, the dial tone took longer to activate than the machine to start dialing, dont remember the section, you can look it up on the Manual, All I did was added a couple of pauses (it is on the Service Mode, this is a Ricoh Box if I'm not mistaken, so 10871087 will not work, if I remember right, its Color Copy button, STOP, 107 *(hold for about 5 to 7 seconds) hopefully I'm remembering right, it's been a while.