KM-C3232 Gives paper jam

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  • Keymaster
    Technician
    • Feb 2011
    • 15
    #1

    [Jamming] KM-C3232 Gives paper jam

    Hi

    One of our clients has a Kyocera KM-C3232 that gives paper jams. We've replaced almost everything on the machine, clutches, rollers, etc. Out of desperation we decided to initialize the machine... end of problem... until now. Does anyone have a permanent fix for this problem? Or can anyone please give me some advice...
    Tags: advice, c3232e, jam, jams, km-c3232, km8030, kmc3232, kyocera, magically, paper, stuck, symptoms
    • Venom
      Technical/IT Support

      500+ Posts
      • Nov 2009
      • 765
      #2
      Please post the Jam Codes
      IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

        Comment

        • kyocera.team
          Trusted Tech
          • Aug 2010
          • 126
          #3
          jamming but where and what is the jam's code ?

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22999
              #4
              This all-clear you performed can be very destructive. Did you print off the maintenance report, then re-enter all that data you cleared? I thought not. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Keymaster
                  Technician
                  • Feb 2011
                  • 15
                  #5
                  You're right we didn't we only re-entered things like date, time, etc.
                  Is it harmful to initialize the machine, if done alot?

                  I will also post the jam codes I am just waiting for the other guy at the office to bring them to me.

                    Comment

                    • Keymaster
                      Technician
                      • Feb 2011
                      • 15
                      #6
                      The jam code is JAM 31

                        Comment

                        • jmaister
                          certified scrub

                          Site Contributor
                          500+ Posts
                          • Aug 2010
                          • 755
                          #7
                          oh [censored]!

                          j31 on taskalfa's can mean new transfer unit. I dont know if old series has the same problem.

                          Does the paper gets stuffed between the roller and plate on the duplex unit? is there duplex unit?

                          CAPTAIN! ZA BELT JUST DONT MOVE!!

                          does it happen only on double sided? your fuser and transfer unit both have starwheels? or the paper magically gets folded in between fuser rollers?

                          MORE SYMPTOMS, jam code only say so much(naturopath? no?).
                          Idling colour developers are not healthy developers.

                            Comment

                            • Keymaster
                              Technician
                              • Feb 2011
                              • 15
                              #8
                              the paper gets stuck in the transfer roller. It happens with single and duplex copies

                                Comment

                                • jmaister
                                  certified scrub

                                  Site Contributor
                                  500+ Posts
                                  • Aug 2010
                                  • 755
                                  #9
                                  transfer belt is shot, take it out for inspection.

                                  the transfer belt isnt turning, therefore the foam roller isnt as well, but the rubber roller is still pushing the paper upward, therefore the unique paper jam.
                                  Idling colour developers are not healthy developers.

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22999
                                      #10
                                      Originally posted by jmaister
                                      transfer belt is shot, take it out for inspection.

                                      the transfer belt isnt turning, therefore the foam roller isnt as well, but the rubber roller is still pushing the paper upward, therefore the unique paper jam.
                                      Agreed. When you remove the primary transfer belt you'll find that one of the rubber inner tracks has come off and is entangled in the idler pulleys. By the time the transfer belt is completely stalled, usually it will have wrinkles or worn holes in the belt.

                                      And yes. Throwing away all your image registration and color calibration data does not do any good for your copy quality. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • Keymaster
                                          Technician
                                          • Feb 2011
                                          • 15
                                          #11
                                          Thnx for the help. I am on my way to the client and I will try it

                                            Comment

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