Unexplained lines on scans

[Keymaster]

Hi

I hope someone can give me a solution: I have a FS-3140 (About 1 year old) and a FS-1128 (Installed today out of the box). When scanning through the DP there are unexplained lines through the copy on the FS-3140 a single yellow line and on the FS-1128 two blue lines. Here is the problem: This only happens when you scan something through the DP, when you make a copy through the DP there are no lines. both machines are configured for network scanning.

[Keymaster]

here is an example of a document

[aragul]

Play with U068. I set one to -30 and haven't had a call in a week (-15 wasn't enough). You might have to adjust lead edge U071. Normally, 3140s don't let you access U068, so unless you have the super-secret code, you'll have to drag your tech rep over to put it in.

U411 might fix this too, but I don't like automatic adjustments, and I don't have the paper to adjust with.

[Zackuth]

This may sound silly, but I would try and scan from the platen and see if the line is there. I would also try and scan to a USB and see if the line is there. It could be something on the glass or mirror that is picked up when scanning in color but not there when printing in B/W (kind of like yellow highliter that gets copied in color but not there in B/W).

[blackcat4866]

This may sound silly, but I would try and scan from the platen and see if the line is there. I would also try and scan to a USB and see if the line is there. It could be something on the glass or mirror that is picked up when scanning in color but not there when printing in B/W (kind of like yellow highliter that gets copied in color but not there in B/W).

Agreed. It's usually the glass. =^..^=

[madas]

hi, just to be picky the FS-1128 is B/W only, so lines cant be blue? Ok out of box check that none of the tape/gum that covers the scanner release yellow slider is on the slit glass and clean the glass anyway.
you can use the print with the lines on as a guide to where the offending spec is. do that for both printers.
hope this helps.

madas

[blackcat4866]

I beg to differ, madas. It's a b&w only printer, but a color scanner, and Keymaster is referring to scans.

I would remove the slit glass and lay it on some white paper. It's a lot easier to see the contaminants. I took these shots for an absentee enduser, that said that it could not possibly be the slit glass. She had wiped it. Unfortunately, there is a difference between wiping and cleaning.

Slit Glass.JPG
Specs.JPG

=^..^=

[madas]

[QUOTE=blackcat4866;205487]I beg to differ, madas. It's a b&w only printer, but a color scanner, and Keymaster is referring to scans.

oooppss you are quite right blackcat!! I am guilty as charged on this one. LOL
I saw the word copy and thought when Keymaster mentioned scan i assumed the copy was from the scan, "if that makes sense"

madas

[Frits]

color lines

Look at this SB alwso for the 3140
U68 is in the new firmware for the 3040-3140

[monstott2010]

looks like dirty slit glass

[Keymaster]

Hi Guys.

Thanks for all the help so far. I will go to the Client today and see what I can do. Will keep you posted
Thanx again for the help

[tech07]

I fixed one recently by setting scan default to B/W instead of color..Haven't heard back in a month. This customer has my cell number and would have called by now

[Keymaster]

Hi thanx for everyones help. I cleaned the slit glass and it seems that, that was the problem.

[majorjim]

fs-1128mfp colred scanning lines

I am fighting this same issue with a customer colored lines when scanning with document feeder. except twice I hace cleaned the DP glass it has gone away. Then the next day customer calls back and the lines are in a different spot. If you lay paper on glass all is fine.

[chad.morris]

clean the slit glass