250ci asking for toner

[daveyball]

I have a 250ci asking for toner, when a new one put in, the machine syas 5% on the new toner, this only seems to be happening black.

Any Ideas?

Ta

[GESPAGE]

Re: 250ci asking for toner

Faire une 906

[Eric1968]

Re: 250ci asking for toner

Is the toner motor working (U30)? There's also and bulletin about replace toner messages.

[kyocera.team]

Re: 250ci asking for toner

first of all
what the reading for DLP(K)
pull out the developer unit (K) and check if there's any wrong.
good luck

[Jules Winfield]

Re: 250ci asking for toner

I've ran into this symptom on a couple of Saturns. In my case it was caused by the toner coupler gear on the back of the toner cartridge not engaging properly with the coupler inside the machine. I found that if you trim the coupler on the toner cartridge so that it looks like " ( ) " instead of like " ] [ " it seems to fix this issue. If that makes any sense...

[daveyball]

Re: 250ci asking for toner

Is the toner motor working (U30)? There's also and bulletin about replace toner messages.

Went through the bulletin, upgraded the firmware. Turned off the e-mail notification that the customer was acting on for toner empty and toner low, to make sure they were not over reacting on the alert. Been OK for two days now (jinxed it now) will keep you informed

[Metalvoc]

Re: 250ci asking for toner

I have had a similar problem on a machine, except the black toner does not show up at all. Nothing in the Status screen, and there is no black bar at all on the Status Report. Does not say 5%, it's just not there! Has anyone seen this, and what is the fix? Do I need to replace that RFID board in the back? It has happened with 4 consecutive toners now, so I'm pretty sure its not the cartridge.

[blackcat4866]

Re: 250ci asking for toner

Metalvoc,
Did you change the engine board recently, perchance? I did this to myself while trying to resolve the early stages of the cleaning motor issues. I had a difficult time getting the connectors to release on the engine board, and had inadvertently unplugged a short pigtail where it passes through the frame to the ... RFID PWB!

On the CS-500ci it was YC26, but cannot confirm if that's the same on the CS-250ci. I can confirm that it's extremely difficult to find any reference to the RFID PWB. It only appears twice in the service manual. The most helpful was the appearance in a wiring diagram.

Good luck. =^..^=

[Metalvoc]

Re: 250ci asking for toner

Looking back through the service history, I have re-seated some connectors for an unrelated issue, so its definitely something to look into. Thanks!

[marc]

Re: 250ci asking for toner

I have had that problem before with the Cs-250ci and was in my case the DLP (M) here is something that could help.

[Metalvoc]

Re: 250ci asking for toner

Thanks for the link Marc. I have had plenty of DLP motors to replace, and have even had to fix another tech's mistake with that exact pinched wire. I had not seen the line in this bulletin that states "Supply toner indication remains on display".

This is something to look at, though the device is printing the black image fine, there have been no error codes, and it is not asking for black toner replacement. The level indicator for black toner is simply missing from the status page.

Scan3779_000.pdfScan3779_000.pdfScan3779_000.pdf
This shows the problem with Cyan, on a different machine, in case I'm not explaining this very well. (I couldn't find a status page for the device in question)
I'm new to inserting documents, so forgive the multiple links to the same document. can't figure out how to remove them