CS-5050 High Capacity "Paper Cassette has failure Tray 3"

[gtasys]

When trying to select cassette 3 (High capacity paper tray) the display shows the error: "Paper Cassette has failure Tray 3"
In the setup area of the menus, to select a default tray, tray 3 doesn't show up as an option. Only trays 1 & 2 show up.
The motors do not lift the paper into position, therefore I can not select this tray for my high volume copying. What is the most likely cause of this? Any help would be appreciated.
Thanks.

[JustManuals]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

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[Kidaver]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

I would check the right lift motor behind drawer. Make sure the coupling springs in and out. I've seen quite a few of these motors where the shaft warps and gets stuck. This causes it not to seat up to the lift pulley and just spin too long and will disable itself.

[blackcat4866]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

I think I'd print off a U000 Error Log, then look up the error. Once you've resolved that error you'll have to perform a Partial Reset, also found in the manual. =^..^=

[Tonerkiller]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

I have seen this many times. Reset with a 906 then put a spacer between the machine and the top of the lct. The actual problem is that the brackets on the top of the lct get bent so that when the motor lifts the paper, the upper limit sensor in the lct feed unit is over driven.

[gtasys]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

I have seen this many times. Reset with a 906 then put a spacer between the machine and the top of the lct. The actual problem is that the brackets on the top of the lct get bent so that when the motor lifts the paper, the upper limit sensor in the lct feed unit is over driven.

Thanks for the info. I'll give this a try. How thick of a spacer should I use between the LCT and the machine?

I checked the lift motors, and the spring loaded couplers. The shafts seem to be straight, and the couplers appear to be engaging the shafts of the paper lifts, however, the motors don't rotate at all, therefore, not lifting the paper into place. So, the suggestion of putting the spacer in place seems to make sense. I'll try it tomorrow, and let you know the results.
Thanks.

[GESPAGE]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

Thanks for the info. I'll give this a try. How thick of a spacer should I use between the LCT and the machine?

I checked the lift motors, and the spring loaded couplers. The shafts seem to be straight, and the couplers appear to be engaging the shafts of the paper lifts, however, the motors don't rotate at all, therefore, not lifting the paper into place. So, the suggestion of putting the spacer in place seems to make sense. I'll try it tomorrow, and let you know the results.
Thanks.

voir BT.

[blackcat4866]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

So what was the error, G?

[gtasys]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

None of the suggestions worked. The lift motors do not rotate. Since the display shows the error, nothing happens with the tray lift. Also, the spacing between the copier and the LCT cabinet is fine. If I unplug the LCT from the main copier, tray 3 obviously disappears, so the machine does know it is there when it's plugged in. Needless to say, I still have the error and have not figured out why we are getting this error, and as a result, the trays do not lift into position. Any other ideas? Thanks.

[Tonerkiller]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

Did you do the 906?

[blackcat4866]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

None of the suggestions worked. The lift motors do not rotate. Since the display shows the error, nothing happens with the tray lift. Also, the spacing between the copier and the LCT cabinet is fine. If I unplug the LCT from the main copier, tray 3 obviously disappears, so the machine does know it is there when it's plugged in. Needless to say, I still have the error and have not figured out why we are getting this error, and as a result, the trays do not lift into position. Any other ideas? Thanks.

W h a t E r r o r?

Before you start fixing, wouldn't it be a good idea to know what part you should be fixing? Error codes can help pinpoint the problem.
=^..^=

[kyocera.team]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

print the event log and see what the error code it will help a lot

[kkendric]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

Try 906 again, if still doesnt work verify that the lift motors are good, replace as needed, still no good, remember that the lift motors can take out some components on the engine board as well replace if necessary.. Also remember to perform a 906 after each failure.

[gtasys]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

Fantastic! Yes, I did the reset, and it resolved the error, however, the LCT feeds 3 sheets of paper at a time. The feed rollers and separation roller don't look worn, but I suspect that they are. Also, the tension springs on the separation roller assembly look like they're stretched. I'm certainly a lot closer to resolving this issue now. Thanks for the reset suggestion.

[blackcat4866]

Re: CS-5050 High Capacity "Paper Cassette has failure Tray 3"

OK, I'm finished. =^..^=