TA 5500

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  • Larhal
    Retired

    Site Contributor
    VIP Subscriber
    500+ Posts
    • May 2013
    • 563
    #1

    [CQ] TA 5500

    Hi all,

    I have 6 Task Alfa 5500 that have CQ problem. They are dropping toner on the top half of the pages and have background on the lower half of the pages.

    We use only Original toner, no compatible. I looked on the KYO web site and found a bulletin on something similar, which included a firmware upgrade, Jan 2014.

    Did what the bulletin said and still have the problem.

    Called technical support and they said Dev and Drum change. Did this and still the problem. doesn't happen on the slower machine only on the 5500.

    Any Thoughts???

    Anyone else see this??

    Thanks,

    larhal
    Larhal

    Retired

    If all else fails read the Service Manual!

    If that fails, meet me at the pub and we will discuss it.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      Re: TA 5500

      Tell us a little more about this bulletin. What exactly did you do? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Larhal
          Retired

          Site Contributor
          VIP Subscriber
          500+ Posts
          • May 2013
          • 563
          #3
          Re: TA 5500

          SB-2LC-0129-D265 TK6305.pdf
          Originally posted by blackcat4866
          Tell us a little more about this bulletin. What exactly did you do? =^..^=
          Hey Blackcat,

          Please see attaches. It is for a firmware update and in the area discussing the fixes, 2, 4, 5, it describes the issues. followed it exactly.

          Larhal
          Larhal

          Retired

          If all else fails read the Service Manual!

          If that fails, meet me at the pub and we will discuss it.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22999
              #4
              Re: TA 5500

              Try this one:
              Attached Files
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Larhal
                  Retired

                  Site Contributor
                  VIP Subscriber
                  500+ Posts
                  • May 2013
                  • 563
                  #5
                  Re: TA 5500

                  Thanks Blackcat,

                  I have already done this one and used the revised method, New and Improved.
                  I have also checked everything that is on the trouble shooting guide.

                  Checked the small transfer belt, etc.

                  The only thing I am going to try is another batch of Original Toner to see if there could be an issue there.

                  Going to the customer now, I will keep you updated.

                  Larhal
                  Larhal

                  Retired

                  If all else fails read the Service Manual!

                  If that fails, meet me at the pub and we will discuss it.

                    Comment

                    • Larhal
                      Retired

                      Site Contributor
                      VIP Subscriber
                      500+ Posts
                      • May 2013
                      • 563
                      #6
                      Re: TA 5500

                      Hi All,

                      Tried an new batch of Kyocera Original toner, No issues. Had to do about 50 sky shots and all cleared up.

                      I guess they had an issue with the toner. Will be sending it back for evaluation.

                      Thanks for all your help.

                      Larhal
                      Larhal

                      Retired

                      If all else fails read the Service Manual!

                      If that fails, meet me at the pub and we will discuss it.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22999
                          #7
                          Re: TA 5500

                          What color or colors is the toner dropping on the page? =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • Larhal
                              Retired

                              Site Contributor
                              VIP Subscriber
                              500+ Posts
                              • May 2013
                              • 563
                              #8
                              Re: TA 5500

                              This is a mono machine, so black.

                              Sorry I didn't say TA 5500i

                              larhal
                              Larhal

                              Retired

                              If all else fails read the Service Manual!

                              If that fails, meet me at the pub and we will discuss it.

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22999
                                  #9
                                  Re: TA 5500

                                  Yeah, I knew that.

                                  I went off on a tangent. Many of the latest monochrome machines are constructed exactly like color machines without the CMY. And on a color machine primary transfer belt waste is brown colored.

                                  But none of that matters because this monochrome machine is not constructed that way. Ignore me. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • Larhal
                                      Retired

                                      Site Contributor
                                      VIP Subscriber
                                      500+ Posts
                                      • May 2013
                                      • 563
                                      #10
                                      Re: TA 5500

                                      Must be the cold weather. :-)

                                      Thanks again for all your input.

                                      Larhal
                                      Larhal

                                      Retired

                                      If all else fails read the Service Manual!

                                      If that fails, meet me at the pub and we will discuss it.

                                        Comment

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