I went to a call for double imaging today on a Copystar/ Kyocera CS-5501i with only 83k on the entire mfp, I removed the fuser and cleaned the excess residual toner on the upper fuser roller ( the cause of the double image), I feel this is a temporary fix for the time being, they are using an aftermarket toner. The mfp doesn't have any dusting or residual toner on the drum or throughout the mfp so my question is... Is this a common occurrence for the fuser on this particular model (possible TSB) or could their use of the aftermarket toner causing this issue? Thank you for your time.
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Re: CS-5501 fuser roller double images at 83k
Hi Waterman...
You answered your own question.....Aftermarket toner is the problem. The double imaging is not an unusual problem with aftermarket toner.
Have fun
Geo -
Re: CS-5501 fuser roller double images at 83k
Thank you, Geo, you confirmed my suspicions. I'm wondering at this point if an OEM toner will correct this issue or if it contaminated the developing unit and will need to be replaced, I suppose I will order an OEM toner and see what happens.Comment
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Re: CS-5501 fuser roller double images at 83k
If you'd like to accelerate the process it take about 100 pages of 30% fill images to entirely deplete the developing unit. That's the simple way.
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: CS-5501 fuser roller double images at 83k
Blackcat,I will give it a go with my fingers crossed, thank you.Comment
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Re: CS-5501 fuser roller double images at 83k
I've replaced 4 of these fusers with the heat roller toner buildup and all of the machines are using OEM toner. There is a problem with these units, as none of them had over 150K on them, and for whatever reason, so far it only happened on 5501's.Comment
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Re: CS-5501 fuser roller double images at 83k
Hmmm.. interesting, thank you for the response Hose1. I'm wondering if there has been a TSB out about this issue and if there have been steps to resolve it besides replacing and entire fuser that the supposed life expectancy is 600k?Comment
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Re: CS-5501 fuser roller double images at 83k
Very interesting is right. The fusers were on back order for about 3 weeks, so if there was no ongoing problem why were they out of stock?Comment
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: CS-5501 fuser roller double images at 83k
Play with the fusing temp. Go down 5 deg if it gets worse go up by 5 deg from default value. But i agree on the after market stuff.WhateverComment
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Re: CS-5501 fuser roller double images at 83k
I am still waiting on the fuser unit, due to a back order, I was told it will be in at the end of the week. I have also switched the customer over to OEM toners,and I will tweak the fuser temp. a few degrees, I suppose we will see what happens within the next 80k or so, thanks everybody for all the info. I am still curious as to why there is a back order on these fusers, especially, if they are engineered to go 600k?Comment
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REACH FOR THE STARS!!!
Konica Minolta Planetariums!
https://www.konicaminolta.com/planet...gma/index.htmlComment
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Re: CS-5501 fuser roller double images at 83k
Lmao, the news just keeps getting better and better, thanks, qbert69.Comment
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Re: CS-5501 fuser roller double images at 83k
Kyocera has come out with firmware updates to resolve this issue, I have installed the firmware as well as a new fuser unit about a month ago, and all seems to be working great.Comment
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Re: CS-5501 fuser roller double images at 83k
Congratulations! =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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