I recently went to a job where the client said she needed a new drum installed. I not thinking install the drum and know originally that this perticular machine will automatically detect the drum, well it didn't and I realize when I look at screen that the drum wasn't totally empty it was just saying low, so I got call service 12, I restart machine and clear life monitor and then get call service 11. I talked to muratec and they told me might not be in all the way (the drum) and then others say you can't clear it. I"m at a loss here, it won't let me change any thing or do anything with this error, and when I restart the machine it sees it's a new drum and tries to initialize it but when all done it comes back with the error? any ideas?
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Anyone any ideas? -
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ok no prob..was just seeing if anyone was on.Comment
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You need to replace drum and dev @ the same time with that model muratec just like the konica minolta bizhub 200/250/350 series, u can't get away with just replacing the drum alone.. been there, done that. No good... replace dev 2 and run the revelant adjustments as well!
Regards!
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As a note, the older model 2830 did have the drum/dev as cust replaceable unit.. but not the 2850, they went to sep/drum dev.
Regards!
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wait that I was wrong this is 2830 model you mentioned, it had the drum and developer already in it. so what else could be the problem? Thanks for the suggestion though..Comment
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If it's a 2830, did the machine perform the new drum procedure automatically when u inserted it? Was it an oem dk42830? It should have, all of mine do. Doesn't matter if it says low or empty. It should see it and auto-run the new drum mode (forget exactly what the screen says) and thats all there is to it... otherwise, a possibly defective drum/iu unit.. and muratec should warranty it. (in my opinion).
Regards!
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error code 12 reset
do ...setting * 11....Go to ATDC adjustment...Change value higher..may take a couple of tries to hit correct value rangeComment
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