MPC306 wont recognise network

[barber782]

Hi everyone,

I have a new MPC306 which i'm trying to install on a customers network. However it doesn't seem to pick up anything from the network when its plugged in.
The network lights on machine are lit orange, and I cannot ping from or to the machine. Tried other cables etc. Iv also tried initialising network card with no luck.

any help would be great.

Thanks

[francisco]

Re: MPC306 wont recognise network

Hi everyone,

I have a new MPC306 which i'm trying to install on a customers network. However it doesn't seem to pick up anything from the network when its plugged in.
The network lights on machine are lit orange, and I cannot ping from or to the machine. Tried other cables etc. Iv also tried initialising network card with no luck.

any help would be great.

Thanks

try to conect to your laptop

[ruben]

Re: MPC306 wont recognise network

Set the machine's IPv4 to Auto-obtain, and see if the device picks up an address. If not, the DHCP could be blocking unknown devices. If it picks one up, try pinging that address and use the hostname to print to.

Most likely, the current IP address it is using is being used by another device. Hostnames are more reliable, unless you get a DHCP reservation in place.

[Ricohguy]

Re: MPC306 wont recognise network

You probably have 802.1x authentication turned to Active. Change to Inactive.

[mikadonovan]

Re: MPC306 wont recognise network

You probably have 802.1x authentication turned to Active. Change to Inactive.

It's in user tools >interface settings.

[barber782]

Re: MPC306 wont recognise network

Thanks guys, we ended up returning the machine to our workshop. Typically the next day we had a look at it and it worked first time on our office network. I do find these machines to be quite temperamental. Had a few print control boards go bad on other machines as well.

[Thirsty]

Re: MPC306 wont recognise network

try to conect to your laptop

Hi
Check the IEEE 802 1X Authentication settings under:
User tools
System settings
Interface Settings
Page 2
IEEE 802 1x Authentication for ethernet should be INACTIVE

Had this before ...caused me a brain freeze...

Hope it helps

Thirsty

[sandmanmac]

Re: MPC306 wont recognise network

Hi
Check the IEEE 802 1X Authentication settings under:
User tools
System settings
Interface Settings
Page 2
IEEE 802 1x Authentication for ethernet should be INACTIVE

Had this before ...caused me a brain freeze...

Hope it helps

Thirsty

Good tip in some cases , except he said it worked at his shop in the post immediately above yours; Although it would be thoughtful if he'd return to update if it was resolved at client's office

[StephenB]

Re: MPC306 wont recognise network

Good tip in some cases , except he said it worked at his shop in the post immediately above yours; Although it would be thoughtful if he'd return to update if it was resolved at client's office

It could be that the customer network has their router turned OFF for DHCP devices ( banks and higher security clients do this ) You may need an assigned IP.

Always carry a laptop for exactly this.

[teebee1234]

Re: MPC306 wont recognise network

In the future, save yourself a lot of trouble and confirm whether the issue is their network or the mfp (9 times out of 10 it will be the customers network). Use your laptop as a dhcp server and connect it directly to the mfp and see if it picks up an address from it. I've used this several times to prove to a customer that the problem was not with the mfp. I use opendhcp but there are other free apps available.

OPENDHCP

[copier tech]

Re: MPC306 wont recognise network

In the future, save yourself a lot of trouble and confirm whether the issue is their network or the mfp (9 times out of 10 it will be the customers network). Use your laptop as a dhcp server and connect it directly to the mfp and see if it picks up an address from it. I've used this several times to prove to a customer that the problem was not with the mfp. I use opendhcp but there are other free apps available.

OPENDHCP

Exactly as said above always check printing from your laptop you can then immediately diagnose a network related issue. These 306 even have onboard wifi so which is also usful for print tests from your smart phone etc

[KenB]

Re: MPC306 wont recognise network

I have used some of these free DHCP utilities as well; they work great.

I have also been known to carry a small SOHO wired router with me. I think I found one in a computer store for about $20.

Note that I said wired, not wireless. I wouldn't want to be accused of broadcasting WiFi in a customer's office, especially one who is tight on security.