Pro C5100 creasing paper

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  • barber782
    Trusted Tech

    250+ Posts
    • Aug 2011
    • 285

    #1

    Pro C5100 creasing paper

    Hi guys, having issues with a pro c 5100 machine, where the customer is getting intermittent creased paper, both A4 and A3. Being intermittent it makes it very difficult to pin point the source of the problem.

    Any help or advice would be appreciated.

    Sent from my GT-I9505 using Tapatalk
  • Mark Bbb
    Service Manager

    1,000+ Posts
    • Jun 2012
    • 1662

    #2
    Re: Pro C5100 creasing paper

    When it is always creasing, you can interrupt the process at a certain time and look where the creasing starts...
    When it is creasing not al the time, it is a little more difficult, but it has something to do with uneven aligning (springs or worn out bushings) or a blockage in the path...
    I presume it creases with all the trays? Disassemble the finisher to count this out.

    Comment

    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3865

      #3
      Re: Pro C5100 creasing paper

      If the crease has a developed and fused image in it when you open it out, it's between transfer and fusing. If it doesn't, it's before transfer. Either one eliminated half the machine. Has the machine been set up correctly with that media in the paper library?
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

      Comment

      • MIKON
        Trusted Tech

        100+ Posts
        • Jul 2015
        • 188

        #4
        Re: Pro C5100 creasing paper

        Try changing the height of the transport bed.

        Comment

        • barber782
          Trusted Tech

          250+ Posts
          • Aug 2011
          • 285

          #5
          Re: Pro C5100 creasing paper

          With regards to changing the height of the transport bed... I presume it tells you somewhere in manual how to raise and lower it?

          Sent from my GT-I9505 using Tapatalk

          Comment

          • MIKON
            Trusted Tech

            100+ Posts
            • Jul 2015
            • 188

            #6
            Re: Pro C5100 creasing paper

            Yes it's in the manual

            Comment

            • barber782
              Trusted Tech

              250+ Posts
              • Aug 2011
              • 285

              #7
              Re: Pro C5100 creasing paper

              Hi, I couldn't find any adjustments for the transport bed in service manual. Any ideas?

              Sent from my GT-I9505 using Tapatalk

              Comment

              • MIKON
                Trusted Tech

                100+ Posts
                • Jul 2015
                • 188

                #8
                Re: Pro C5100 creasing paper

                Sorry i saw it on TSB 097.

                Comment

                • copier tech
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2014
                  • 8149

                  #9
                  Re: Pro C5100 creasing paper

                  What sort of millage is this machine on, fuser belt etc PM life?
                  Let us eat, drink, and be merry, because tomorrow we may die!

                  For all your firmware & service manual needs please visit us at:

                  www.copierfirmware.co.uk - www.printerfirmware.co.uk

                  Comment

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