Problem with copier Ricoh C3002

[sandmanmac]

Re: Problem with copier Ricoh C3002

Looking at your video, I noticed that there is a small yellow up arrow at the bottom of the Dup/Combine button at the bottom of the screen. This means that there is something set there. That is where your problem is.

Nice catch!

[diegovaz]

Re: Problem with copier Ricoh C3002

This option is selected as duplex, and you can not remove this selection.


Thank you so much for the guys who are hugging this cause with me

IMG_0852.JPG

[copier tech]

Re: Problem with copier Ricoh C3002

I guess you are an end user not an engineer?

[slimslob]

Re: Problem with copier Ricoh C3002

This option is selected as duplex, and you can not remove this selection.


Thank you so much for the guys who are hugging this cause with me

[ATTACH=CONFIG]35945[/ATTACH]

Did you try either deselecting the 1 sided to 2 sided and pressing OK, or merely pressing Cancel?

[diegovaz]

Re: Problem with copier Ricoh C3002

I guess you are an end user not an engineer?

copier tech,


I am the local technician of the company.






slimslob,

Did you try either deselecting the 1 sided to 2 sided and pressing OK, or merely pressing Cancel?

Even if logged in with the admin user, he will not let me take this selection.
Will I know the factory reset code for this equipment?
I already tried with the combinations:


Yellow + 806182 + hold stop or clear
Yellow + 107 + hold stop or clear

[zed255]

Re: Problem with copier Ricoh C3002

Try just resetting the copier settings by hitting 'User Tools' and holding the # key while selecting the copier features option. You should be prompted to reset the copier settings to factory default.

[copier tech]

Re: Problem with copier Ricoh C3002

Ok you are an engineer, so if you want to do a factory reset first back up your NVRAM to an SD card with SP5824-01

Then choose all clear in SP5-801-01

Next check that you issue has resolved.

Lastly restore your NVRAM setting with SP5824-02

These SP modes are from memory but you get the idea.

SP mode is yellow, 1,0,7 hold C

[zed255]

Re: Problem with copier Ricoh C3002

I doubt he needs to go that far (5-801-1) as there is a copier application reset under 5-801-x, I just dont recall the exact SP. It is spelled out on the screen what reset is being accessed.

Besides an NVRAM backup and restore will likely just put the issue he is trying to correct back.

[slimslob]

Re: Problem with copier Ricoh C3002

Even if logged in with the admin user, he will not let me take this selection.

Changing settings from within Copier Function does not normally require being logger in. Those that do will ask authentication when you select to apply the change.

Will I know the factory reset code for this equipment?
I already tried with the combinations:


Yellow + 806182 + hold stop or clear
Yellow + 107 + hold stop or clear

If you were an authorized and trained Ricoh technician, you would know the answer to that. If not you should be able to contact your regional support office to have your rep make an on site visit to show you.