[Misc] Ricoh MP C4000 - Scan to Folder issue

[esabet]

Hi;

I working on a Ricoh MP C 4000 machine in an office with three Windows 10 PCs on the network and trying to utilize the Scan to Folder option. I have been successful with two of the PCs on but I am having no luck with the third one.

When I attempt to connect to that one PC I get the error "Cannot find the specified path. Please check the settings."!!! I have tried both through programming the address book and doing manual entry and the same error.

BTW, I have used the Ping command through the network Interface Setting of the unit and I get success.

Anyone knows what may be the issue?

[eccelobo]

Re: Ricoh MP C4000 - Scan to Folder issue

Hi;

I working on a Ricoh MP C 4000 machine in an office with three Windows 10 PCs on the network and trying to utilize the Scan to Folder option. I have been successful with two of the PCs on but I am having no luck with the third one.

When I attempt to connect to that one PC I get the error "Cannot find the specified path. Please check the settings."!!! I have tried both through programming the address book and doing manual entry and the same error.

BTW, I have used the Ping command through the network Interface Setting of the unit and I get success.

Anyone knows what may be the issue?

I know what you mean, I've fought a lot with scan to folder in W10, and at last I've choose the less traumatic way via FTP with Filezilla Sever. I recommend you do the same.

Enviado desde mi SM-G920V mediante Tapatalk

[esabet]

Re: Ricoh MP C4000 - Scan to Folder issue

I know what you mean, I've fought a lot with scan to folder in W10, and at last I've choose the less traumatic way via FTP with Filezilla Sever. I recommend you do the same.

Enviado desde mi SM-G920V mediante Tapatalk

But how is it possible that I have success with two of the PCs on the network, BOTH running Windows 10 as well? That is just too strange???

[guitar9199]

Re: Ricoh MP C4000 - Scan to Folder issue

It's likely the 2 you were successful on have Network Discovery and File and Printer Sharing enabled....while the other doesn't. Check their network connection type...if the bad one is set to "Public" for the network, that'll block discovery.

You may also need to make sure the IPv4 protocol on the computer is set for "NetBIOS over TCP/IP" instead of "NetBIOS over DHCP". That'll mess up SMB scans as well.

Good luck.

[slimslob]

Re: Ricoh MP C4000 - Scan to Folder issue

1. Primary DNS is not correct.
2. Domain name or work group name is not correct.
3. Name and password being used does not have permission.

Might be minor spelling errors. 2 & 3 are case dependent

[mincopier]

Re: Ricoh MP C4000 - Scan to Folder issue

The non-working PC may also have SMB V1 disabled. If so you may need to either enable it or got the FTP option. To check goto Control Panel, Programs and Features, Turn windows features on and off, scroll until you see SMB V1. Put a check the box and reboot. Keep in mind that by enabling SMB V1 you may expose the computer to unwanted Malware. SMB V1 is being phased out in favor of SMB V2/V3.

[esabet]

Re: Ricoh MP C4000 - Scan to Folder issue

It's likely the 2 you were successful on have Network Discovery and File and Printer Sharing enabled....while the other doesn't. Check their network connection type...if the bad one is set to "Public" for the network, that'll block discovery.

You may also need to make sure the IPv4 protocol on the computer is set for "NetBIOS over TCP/IP" instead of "NetBIOS over DHCP". That'll mess up SMB scans as well.

Good luck.

The non-working PC may also have SMB V1 disabled. If so you may need to either enable it or got the FTP option. To check goto Control Panel, Programs and Features, Turn windows features on and off, scroll until you see SMB V1. Put a check the box and reboot. Keep in mind that by enabling SMB V1 you may expose the computer to unwanted Malware. SMB V1 is being phased out in favor of SMB V2/V3.

RESOLVED...... Thank you both. The solution was as follows:

1- Enable "NetBIOS over TCP/IP" AND
2- Enable SMB V1

Both were required, one without the other wouldn't work.

BTW, The Public setting was not the issue. The other two PCs were also set to Public. Although it was set to Public, Network Discovery and File and Print Sharing were both enabled for all machines.

Once again, THANK YOU!!!

[copier tech]

Re: Ricoh MP C4000 - Scan to Folder issue

Interesting as i've never had to change this setting from default on multiple Win 10 installations.

My laptop is set as following & scans via SMB fine.


net.JPG

[bsm2]

Re: Ricoh MP C4000 - Scan to Folder issue

Turning SMB V1 back on you may expose the computer to unwanted Malware. Turning this on ANY customers PC opens you and your company for legal problems down the road. As this was a MS security update NOT Recommended

Used filezilla server or scan to email or update firmware on machine to support smb 2 or 3


Windows 10 tip: Stop using the horribly insecure SMBv1 protocol | ZDNet

Most likely after a future MS 10 update that feature as well as smb1 will be removed and permanently disable

[esabet]

Re: Ricoh MP C4000 - Scan to Folder issue

Interesting as i've never had to change this setting from default on multiple Win 10 installations.

My laptop is set as following & scans via SMB fine.


[ATTACH=CONFIG]39478[/ATTACH]

I will check the other two PCs on the network and most likely you are 100% correct. I never touched the default settings on the other two PCs and they are both running Windows 10 as well. Taking this one step further I don't even think SMB V1 was ever enabled on those PCs either and they are working flawlessly.
I will revisit and post an uodate as to my findings.

Sent from my SM-G955U using Tapatalk

[esabet]

Re: Ricoh MP C4000 - Scan to Folder issue

Turning SMB V1 back on you may expose the computer to unwanted Malware. Turning this on ANY customers PC opens you and your company for legal problems down the road. As this was a MS security update NOT Recommended

Used filezilla server or scan to email or update firmware on machine to support smb 2 or 3


Windows 10 tip: Stop using the horribly insecure SMBv1 protocol | ZDNet

Most likely after a future MS 10 update that feature as well as smb1 will be removed and permanently disable

bsm2, Which firmware update will provide support for SMB V2 and/or V3.

Sent from my SM-G955U using Tapatalk

[mincopier]

Re: Ricoh MP C4000 - Scan to Folder issue

bsm2, Which firmware update will provide support for SMB V2 and/or V3.

Sent from my SM-G955U using Tapatalk

Don't worry so much about what version, just upgrade to the latest version of firmware.

On a Ricoh device just go into System settings, Network tab, Print List. Look under the SMB section and look for a line that has Client V3.

[slimslob]

Re: Ricoh MP C4000 - Scan to Folder issue

Turning SMB V1 back on you may expose the computer to unwanted Malware. Turning this on ANY customers PC opens you and your company for legal problems down the road. As this was a MS security update NOT Recommended

A halfway decent IT can configure their network to block any outside exploit of SMB v1. Microsoft's purpose in turning off SMB v1 was to block malware coming from outside the local network/domain. The only time I had any problems with SMB scan to folder using SMB v1 was the start of the school year following Microsoft's release of the patch. A small number of copiers stopped scanning to folder. On checking their settings I found each one had one of the following problems:

1. Spelling error on the Domain name.
2. Destination was set to IP Address.
3. First DNS was not the primary DNS for the MFP.

Scan destination was to personal folders on one of their servers. In all three cases Active directory did not recognize the sender as part of the domain.

Used filezilla server or scan to email or update firmware on machine to support smb 2 or 3


Windows 10 tip: Stop using the horribly insecure SMBv1 protocol | ZDNet

Most likely after a future MS 10 update that feature as well as smb1 will be removed and permanently disable

FTP can be equally as vulnerable as SMB v1. That is why many major corporations will not allow you install FTP of any type on their networks.

[bsm2]

Re: Ricoh MP C4000 - Scan to Folder issue

A halfway decent IT can configure their network to block any outside exploit of SMB v1. Microsoft's purpose in turning off SMB v1 was to block malware coming from outside the local network/domain. The only time I had any problems with SMB scan to folder using SMB v1 was the start of the school year following Microsoft's release of the patch. A small number of copiers stopped scanning to folder. On checking their settings I found each one had one of the following problems:

1. Spelling error on the Domain name.
2. Destination was set to IP Address.
3. First DNS was not the primary DNS for the MFP.

Scan destination was to personal folders on one of their servers. In all three cases Active directory did not recognize the sender as part of the domain.



FTP can be equally as vulnerable as SMB v1. That is why many major corporations will not allow you install FTP of any type on their networks.

It's clear you don't know crap about networking. Filezilla ftp server install on a local pc is COMPLETELY SAFE, it's not an external FTP site. If you got a Konica machine you can use Konica's ftp utility. SMB1 Has been BANNED by any IT tech or company per MS and the recent security problems worldwide. Future updates from MS will remove any option to even turn smb1 back on.
Sometimes you have to read.

Stop using SMB1 | Storage at Microsoft

Microsoft Offers More Advice on Disabling Windows SMB 1 -- Redmondmag.com

[mincopier]

Re: Ricoh MP C4000 - Scan to Folder issue

It's clear you don't know crap about networking. Filezilla ftp server install on a local pc is COMPLETELY SAFE, it's not an external FTP site. If you got a Konica machine you can use Konica's ftp utility. SMB1 Has been BANNED by any IT tech or company per MS and the recent security problems worldwide. Future updates from MS will remove any option to even turn smb1 back on.
Sometimes you have to read.

Stop using SMB1 | Storage at Microsoft

Microsoft Offers More Advice on Disabling Windows SMB 1 -- Redmondmag.com

We get it, SMB V1 is bad. We all know this by now. Not that I do not agree with you. There are some customer's and IT that do not want an FTP protocol on their network no matter how secure you can prove it is. I have used it in a pinch, so nothing against Filezilla. Being another program it will use more computer resources, though on a properly working computer it is not noticed, and is another point of failure. Where I work we are not supposed to install additional utilities such as this as they do not come from the manufacture. We are then obligated to support it because we installed it. Notice I'm going against general company policy to get a customer scanning here. Sometime you just have to do what you have to do to get the job done. Also if a customer has a machine that does not support SMBV1 chances are their scanning will be limited as the machine may not support more secure email either. Each network and customer is different.

If SMBV1 has to be enabled to get a machine scanning try firmware first. Most newer machines, past 3 maybe 4 years, have firmware to fix this problem. Some machines you might be ablate Telnet into to turn SMBV2/V3 on. I have done this with several Ricoh type machines. If these do not work and FTP, email, and HDD scanning is out of the question make sure the customer is fully aware of any risk's there is enabling SMBV1. Best thing to do would be to have something in writing and or have the customer enable SMBV1 themselves. Myself I have not seen a computer get infected through SMBV1. I'm sure it has happened but is such a rarity that most will not be infected. But there is always that chance so enable at your own risk.