A director of Ricoh Italy told us that for the maintenance of the new IMC series just the pizza man is enough. The cost of the work must decrease and therefore the technicians must move to other tasks (obviously of sales). A bit humiliating speech for us technicians that we have remedied for years and years of problems on Ricoh machines, do you agree?
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Re: Pizzaman for new model IMC
In the near future the customers will be happy about a lot of pizza!
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Re: Pizzaman for new model IMC
I love pizza, I eat it almost every day, but without work and without money, how can I buy it? .. LOL.. aside from the jokes, I noticed a significant improvement in reliability in the latest models ... especially in weight, now we will have less back pain in the evening ..."loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)Comment
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Re: Pizzaman for new model IMC
The toughts of Managment towards the Fields Services has always been the same.
We are a costs they dont want and not understanding what we do.
Fixing the problem is only half the job.
I used to work for a larg corprate company who had these thoughts about the field services and started the process of bringing in less trianed contractors and the Technical couriers (box swoppers).
The box swoppers were payed per drop and never tested the kit and never spoke to the users.
Hence to say the large Global Bank in every Hight street cancelled the contract due to bad service!.
They also wanted all the PAYE engineers to walk out on a Friday and come back on Monday as a contractor.
I took voluntary redundancy after 20 years of service.
Out of that rat race.
DaveComment
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Re: Pizzaman for new model IMC
Kyocera's new empty-toner-becomes-waste-bottle fits in this category. We still get calls from customers that try to change toner when it says waste bottle, try to change black toner when cyan is needed, call when the screen says "Load A4 Paper" when no A4 is loaded, etc. If they can't even read the goddamn screen, how are they supposed to handle this cartridge swapping business? Less than 10% of our current customer base is capable of thinking this through. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Please start you post with brand, model, problem.Comment
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Re: Pizzaman for new model IMC
If by "dying" you mean record sales and growth year over year. Maybe you need to move on to a better company.Comment
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Re: Pizzaman for new model IMC
Paper use has gone down in a lot of businesses, but as our main focus is IT, we've been able to leverage MFP support as a means of converting paper input to electronic, and creating workable copies of electronic files.
For our customer service heavy customers, paper use has been heavy, and grows along with their customer base. Some of our back office customers have gone almost entirely paperless, but then it's a question of scanning configuration and print on demand using the Document Server on the machine.
Paper has lasted for centuries in some form or another, and it's not going anywhere soon and neither are dumb users.
Sent from my BlackBerry using TapatalkComment
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Re: Pizzaman for new model IMC
Re. Paper going south:
A lot of "out-dated" paper will be placed to the rear of important daily business.
It will provide a lasting but satisfying relief when business gets real runny,moderate or hard.
The method of placing paper to the rear is proprietary to each individual doing the business.
Sometimes the paper is crunched. Sometimes the paper is folded.
It cannot be emphasized enough that business is business, and requires good
quality paper when placed to the rear.
It should never be taken for granted even if the high quality of the paper is free.
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If you run out of good quality business paper Holla' out --MMMMOOM!!
She usually comes running with a good quality roll of rear business paper....
Inauguration to the "AI cancel-culture" fraternity 1997...
•••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••Comment
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Re: Pizzaman for new model IMC
I wouldnt worry, many other manafacturers have consumable parts, Xerox is just one example, drums, transfer fuser even feed rollers. Most cusomers are too busy or just unwillling to change parts.Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
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Re: Pizzaman for new model IMC
I can see this industry strangling it's self real soon, the race to the bottom with cost per copy rates that lose us money every time the operator presses the print button and reluctance to pay for qualified technical help.
Customer changeable PCDU's sounds good in theory but at the current cost of them we'll be bankrupt in six months when untrained operators instructed buy disinterested call center numpties keep changing them every time the copier has a minor glitch.
Oh well, only 15 months to go until I'm out of this game or they make me a reasonable off not to come in next Monday.At least 50% of IT is a solution looking for a problem.Comment
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Re: Pizzaman for new model IMC
Blah blah bla.I am in this job since 1988 and i hear same sales -big ties shit every now and then.No user can fix a copier by himself as long as the machine has mechanical parts.Let's wait and see for another 30 years...Comment
they still mumble same fairytales?
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