Newest Goose Guide

[KopyKat]

Attached is the lastest (Jan '09) Goose Guide.

For those who do not know about it...it's a very good toubleshooting tool, the data comes from HotLine calls and FSR input.

From the drop down list at the top of the columns, just pick the product code, select the problem description and bang you get all the documented solutions. When you close it Do Not Save changes made.

It extracts to an Excel database. Sheet one is a cross reference now and subsequent pages are sorted by Product code beginning letters.

[imaginGuru]

Thanks kopykat, should you need anything from all the documentation I have just let me know.
Happy New Year !

imaginguru.

[pspahr]

Thanks KopyKat--Also, if needed I believe it's posted on the Ricoh TSC site.

[pspahr]

Never mind, they haven't updated it just yet.

[schooltech]

Thanks for that.

[blackcat4866]

Thanks KopyKat. The new info is much appreciated. Ask when you need something. =^..^=

[rthonpm]

Thanks! Talk about a big change to the format. I just wish they would go back to model numbers instead of build numbers on the headings.
On a slightly related topic, do any of the legacy Lanier guys out there still have the old Hot Topics PDF's that were in the FSD? For the longest time I've been trying to get my hands on a copy of the Hot Topics by models compilation. I was able to get some of the old monthly ones off the TSC site when they added Hot Topics to the Knowledge Base.
Thanks in advance to anyone who has it and can pass it on.

[Jomama46]

Thanks, kopykat

[Kopyrtek]

rthonpm,
i havent seen a compilation of the hot topics by model.About the only ones i have seen are the monthly.If you find one that is a compilation, by all means please post.
Thanks

[Shadow1]

I got the Hot Topics By Model - Only goes through Dec 2006, but that's about when we stopped getting them regularly anyway. Pity.
The CopyTechNet site won't let me upload it. Maybe too big, Maybe my slow connection - somebody got some spare storage I can send it to and post a link?

[iMind]

I got the Hot Topics By Model - Only goes through Dec 2006, but that's about when we stopped getting them regularly anyway. Pity.
The CopyTechNet site won't let me upload it. Maybe too big, Maybe my slow connection - somebody got some spare storage I can send it to and post a link?

You can use the rapidshare.com server or the uploaded.to they both are free 500Mb I think, but they will work, just zip the file and upload.

Wish you guys the best year ever, copytechnet family

[Shadow1]

Hot Topics By Model:

RapidShare: Easy Filehosting

[Kopyrtek]

Shadow1,
Yea i saw where the new hot topics were put on the global knowledgebase but i wish you could at least sort thru it by model.
Canon's knowledgebase is at least searchable.Wish Riso would start to work on something similiar to either of them.

[Shadow1]

Shadow1,
Yea i saw where the new hot topics were put on the global knowledgebase but i wish you could at least sort thru it by model.
Canon's knowledgebase is at least searchable.Wish Riso would start to work on something similiar to either of them.

It's a bummer - Ricoh bought Lanier mostly because of our service department. We had minor snafu's but mostly excellent access to information and excellent training, then Ricoh dummied down into their system... defeats the purpose of buying a good service department. I'm Ricoh Direct now, and it amazes me that we're the last to know sometimes when important info comes out and other times we get the inside track on things. I guess it's not too much different from when Lanier was running the show - things slip throught the cracks, I'm just not sure if it's a mistake when we get what we need or when we don't.

[Jomama46]

Try yousendit.com You can upload up to 100MB. There are others but this is one I have used.