scan to gmail settings Ricoh mpc3003

[doyvid]

Re: scan to gmail settings Ricoh mpc3003

To add the copier as a trusted device you must visit this link (or Google for "Display Unlock Captcha") from a computer or phone connected to the same network as the copier. Log in and press "allow access".

Sign in - Google Accounts

[mincopier]

Re: scan to gmail settings Ricoh mpc3003

We have made a account for this mpc3003 in google with an new gmail address (and passort) and programmed this info in the WIM mpc3003.
We have put off the "access for less safe..." & "authentication in 2 steps"
We Use port 587
Still not working...

Perhaps this new gmail address must be marked as safe in the new google account?

Access for Less secure Apps must be turned "ON", two step authentication must be turned "OFF".

Now try this:
SMTP server: relay.appriver.com
Port: 2525
SSL: Off
Authentication: Off
Administrator Email: set this to a know domain address. At the min everything the right of the "@" symbol must be a valid domain. An email with "@gmail.com" has not worked for us using appriver. If it still does not work the customer may have the network set to not allow email outside the network from the copier. This will need to be fixed by the customer's IT.

[Mark Bbb]

Re: scan to gmail settings Ricoh mpc3003

To add the copier as a trusted device you must visit this link (or Google for "Display Unlock Captcha") from a computer or phone connected to the same network as the copier. Log in and press "allow access".

Sign in - Google Accounts

no good

[Mark Bbb]

Re: scan to gmail settings Ricoh mpc3003

Access for Less secure Apps must be turned "ON", two step authentication must be turned "OFF".

Now try this:
SMTP server: relay.appriver.com
Port: 2525
SSL: Off
Authentication: Off
Administrator Email: set this to a know domain address. At the min everything the right of the "@" symbol must be a valid domain. An email with "@gmail.com" has not worked for us using appriver. If it still does not work the customer may have the network set to not allow email outside the network from the copier. This will need to be fixed by the customer's IT.

OK! 1 step forward: "transmission was succesfull" from the mpc3003 scanner.
But the mailbox did not receive the scan...
It's stuck somewhere between the router and the scanner's mailbox
What's next????

[copier tech]

Re: scan to gmail settings Ricoh mpc3003

OK! 1 step forward: "transmission was succesfull" from the mpc3003 scanner.
But the mailbox did not receive the scan...
It's stuck somewhere between the router and the scanner's mailbox
What's next????

Right if the scan left the copier you have resolved the issue.

Theres always a short delay also check the junk mail folder.

[Mark Bbb]

Re: scan to gmail settings Ricoh mpc3003

Right if the scan left the copier you have resolved the issue.

Theres always a short delay also check the junk mail folder.

no junky's in here

[slimslob]

Re: scan to gmail settings Ricoh mpc3003

Right if the scan left the copier you have resolved the issue.

Theres always a short delay also check the junk mail folder.

Also check the senders email. If the sender domain and authentication domain do not match, or the destination inbox is full or does not exist, the email will be deleted and a rejection notice will be sent to the sender.

[Mark Bbb]

Re: scan to gmail settings Ricoh mpc3003

Also check the senders email. If the sender domain and authentication domain do not match, or the destination inbox is full or does not exist, the email will be deleted and a rejection notice will be sent to the sender.

I know what you mean, but the mpc3003 says: "completed" 100% transmission.
So, the inbox on the PC is the problem.
Tommorrow i will check the settings in the Google - and gmail account again.
I'll keep you informed.

[slimslob]

Re: scan to gmail settings Ricoh mpc3003

I know what you mean, but the mpc3003 says: "completed" 100% transmission.
So, the inbox on the PC is the problem.
Tommorrow i will check the settings in the Google - and gmail account again.
I'll keep you informed.

And with all the conditions I mentioned, that's what the MFP will display. All those occur after the SMTP server has received the file and is attempting to send it on.

[fshead]

Re: scan to gmail settings Ricoh mpc3003

i have configured mpc3503 at my shop for gmail scanning and when i deliver that unit to an account email scan fails.
I ususally just have to log on to my gmail account at customers location and will get the gmail warning of said log attempt.
I reply it was me etc etc and then go back to copier and scan to email"always use my personal email address to recv test scan.
Some customers have their email accnt screwed up and create a new problem i have neither time nor desire to riddle out...........

[Mark Bbb]

Re: scan to gmail settings Ricoh mpc3003

Very bussy now, tomorrow i'll check the settings

[mincopier]

Re: scan to gmail settings Ricoh mpc3003

i have configured mpc3503 at my shop for gmail scanning and when i deliver that unit to an account email scan fails.
I ususally just have to log on to my gmail account at customers location and will get the gmail warning of said log attempt.
I reply it was me etc etc and then go back to copier and scan to email"always use my personal email address to recv test scan.
Some customers have their email accnt screwed up and create a new problem i have neither time nor desire to riddle out...........

Do not use your own account for this. Gmail saves all sent email and this can potentially leave you open for a lawsuit. Create a customized account for the copier for that specific customer. Leave them with the login and password. Also of using your account for multiple machines the account box will fill up quickly.

[ThePomqueteer]

Re: scan to gmail settings Ricoh mpc3003

Just in case anyone else views this thread, I believe Google is forcing you to use 2FA now as I turned off 2FA and used the accounts password and that didnt work on a Ricoh a few days ago. What did work though is once you turn on 2FA there should be a new option below it called app password. Open that and follow the directions (I selected 'Other' and put in a generic name like copier) and it will give you a unique one time use 16 character code that you can use to authenticate (just put that 16 character password in the password field on the Ricoh) as far as I'm aware you need one app password per machine. After I did that it sent no problem. Hope this helps.

[Mark Bbb]

Re: scan to gmail settings Ricoh mpc3003

[QUOTE=ThePomqueteer;810669] What did work though is once you turn on 2FA there should be a new option below it called app password.

I have opened "Authentication in 2 steps" and these are the options (with my best translation):
Back up code // Google prompt // Authenticator-app // Back-up telephone // secure key // machines you trust.

I don't see no "app password"..., or it must be that last option ("machines you trust")?

[Mark Bbb]

Re: scan to gmail settings Ricoh mpc3003

Access for Less secure Apps must be turned "ON", two step authentication must be turned "OFF".

Now try this:
SMTP server: relay.appriver.com
Port: 2525
SSL: Off
Authentication: Off
Administrator Email: set this to a know domain address. At the min everything the right of the "@" symbol must be a valid domain. An email with "@gmail.com" has not worked for us using appriver. If it still does not work the customer may have the network set to not allow email outside the network from the copier. This will need to be fixed by the customer's IT.

It is ok, certainly thanks to mincopier. I have scant and send from the c3003 to a gmail address of our company, but we looked only at the inbox of the scanner account! How stupid is that? . When we looked in the company account, that's where all the "lost" gmails went...
We didn't full in POP nor IMAP // "2 way authentication" is off // "Access for less secure apps" is on.
Thank you all for your good help!!!!