WARNING for MP 4002/5002 System f/w update.

[FrohnB]

WARNING:
We have been running into SC878 codes after updating to latest System firmware (and second latest) V2.22 & V2.23 for the MP4002/5002.
According to Ricoh's bulletins, the only way to fix this is by replacing the controller. They say you won't be able to access svc mode or do f/w update once the code appears. Do not believe it!
We have actually been able to reboot machines and downgrade the system firmware to 2.21 or 2.20. When it boots, it will beep and the red wrench will appear, but still allows us to load firmware.
Haven't really had a need to update these machines (no fixes for anything major), but did on a few in the past week or so with same results.
It also fucks up the @remote registration, so you have to get it removed from Center Server and Re-register with a new number.

[Phil B.]

Re: WARNING for MP 4002/5002 System f/w update.

WARNING:
We have been running into SC878 codes after updating to latest System firmware (and second latest) V2.22 & V2.23 for the MP4002/5002.
According to Ricoh's bulletins, the only way to fix this is by replacing the controller. They say you won't be able to access svc mode or do f/w update once the code appears. Do not believe it!
We have actually been able to reboot machines and downgrade the system firmware to 2.21 or 2.20. When it boots, it will beep and the red wrench will appear, but still allows us to load firmware.
Haven't really had a need to update these machines (no fixes for anything major), but did on a few in the past week or so with same results.
It also fucks up the @remote registration, so you have to get it removed from Center Server and Re-register with a new number.

great info!
Thanks for the update!

[copier tech]

Re: WARNING for MP 4002/5002 System f/w update.

WARNING:
We have been running into SC878 codes after updating to latest System firmware (and second latest) V2.22 & V2.23 for the MP4002/5002.
According to Ricoh's bulletins, the only way to fix this is by replacing the controller. They say you won't be able to access svc mode or do f/w update once the code appears. Do not believe it!
We have actually been able to reboot machines and downgrade the system firmware to 2.21 or 2.20. When it boots, it will beep and the red wrench will appear, but still allows us to load firmware.
Haven't really had a need to update these machines (no fixes for anything major), but did on a few in the past week or so with same results.
It also fucks up the @remote registration, so you have to get it removed from Center Server and Re-register with a new number.

Thanks for the warning.

Looks like this was addressed with v2.24 released on the 21st Jan.

D1295760F [Version] 2.24.pdf

[FrohnB]

[mandriva_linuxx]

Re: WARNING for MP 4002/5002 System f/w update.

please can you help me
i need to know how you were able to reboot machines and downgrade the system firmware to 2.21.
thanks

[Oze]

Re: WARNING for MP 4002/5002 System f/w update.

please can you help me
i need to know how you were able to reboot machines and downgrade the system firmware to 2.21.
thanks

Do you know HOW to update firmware via SD card?

[copier tech]

Re: WARNING for MP 4002/5002 System f/w update.

please can you help me
i need to know how you were able to reboot machines and downgrade the system firmware to 2.21.
thanks

System/copy firmware latest is now Ver.2.24 so simply upgrade to this version.


Firmware Update - Printer & Copier Firmware

[mandriva_linuxx]

Re: WARNING for MP 4002/5002 System f/w update.

Do you know HOW to update firmware via SD card?

Thanks for your reply, i tried using memory card 512mb ,but that didnt work.

[Mark Bbb]

Re: WARNING for MP 4002/5002 System f/w update.

oh my... i did an update yesterday!

[Julio Yap]

Hi, I need the firmware for the Ricoh MP 5002, please, who has it?

[Julio Yap]

Hi, I need the firmware for the Ricoh MP 5002, please, who has it?

[Julio Yap]

Hi, I need the firmware for the Ricoh MP 5002, please.

[GIUBOSS]

Hi, I need the firmware for the Ricoh MP 5002, please, who has it?

Contact the technicians privately for the fw instead of posting 3 times on old threads or start a new one.

[slimslob]

Hi, I need the firmware for the Ricoh MP 5002, please, who has it?

Hi, I need the firmware for the Ricoh MP 5002, please, who has it?

Hi, I need the firmware for the Ricoh MP 5002, please.

If you keep digging up posts that are nearly 4 years old, dead and buried you night not get much help, grave robber.

[copier tech]

Hi, I need the firmware for the Ricoh MP 5002, please, who has it?

Happy to help, drop us an email.

www.printerfirmware.co.uk