MPC2003 Won't wake up from sleep.

[Chummy]

Does anyone have a solution for a problem I am having with an Ricoh MP C2003. The machine works well during normal operation. When it goes into sleep mode the machine won't wake up when either a print job is sent, the DF is lifted or a document is placed on the feeder. The control panel is also inoperable until the machine is turned OFF/ON when normal operation carries on until sleep mode starts again. Lapsed firmware has been updated and the controller board swapped with one from another machine. Any suggestions will be appreciated.

[ThePomqueteer]

Re: MPC2003 Won't wake up from sleep.

Have you power cycled the machine?

If you did, my next step would be firmware.

[slimslob]

Re: MPC2003 Won't wake up from sleep.

Have you power cycled the machine?

If you did, my next step would be firmware.

You obviously did not read all of what Chummy posted.

[BillyCarpenter]

Re: MPC2003 Won't wake up from sleep.

You obviously did not read all of what Chummy posted.

Or any of it.

[slimslob]

Re: MPC2003 Won't wake up from sleep.

If firmware is up to date, check all time out settings. Multiple settings being exact the same can cause problems.

[copier tech]

Re: MPC2003 Won't wake up from sleep.

Does anyone have a solution for a problem I am having with an Ricoh MP C2003. The machine works well during normal operation. When it goes into sleep mode the machine won't wake up when either a print job is sent, the DF is lifted or a document is placed on the feeder. The control panel is also inoperable until the machine is turned OFF/ON when normal operation carries on until sleep mode starts again. Lapsed firmware has been updated and the controller board swapped with one from another machine. Any suggestions will be appreciated.

What firmware did you update, the package or using the romdata method?

There was a bulletin on this specific issue.

[Chummy]

Re: MPC2003 Won't wake up from sleep.

To be fare to ThePomqueteer, I did edit the question whilst receiving the quick reply.

I have updated the firmware using the romdata method.

The timer settings are set as follows :- Sleep mode 60 mins
System, Copier, Print & Scanner Auto reset 60 secs
Auto logout 240 secs
Fuser OFF mode is off.

Which bulletin relates to this problem ?

Many thanks for the replies so far

[copier tech]

Re: MPC2003 Won't wake up from sleep.

To be fare to ThePomqueteer, I did edit the question whilst receiving the quick reply.

I have updated the firmware using the romdata method.

The timer settings are set as follows :- Sleep mode 60 mins
System, Copier, Print & Scanner Auto reset 60 secs
Auto logout 240 secs
Fuser OFF mode is off.

Which bulletin relates to this problem ?

Many thanks for the replies so far

OK, so which files did you update? Theres about 20.

[Chummy]

Re: MPC2003 Won't wake up from sleep.

The files updated are :-
Engine v 1.33:01
Net Support v 12.94
OpePanel v 1.15
PDF v1.06
Printer v 1.15
Scanner v 01.14
SysCopy v 1.30
Web Support v 1.13
Web Uapl v 1.06

All other firmware is up to date.

[ThePomqueteer]

Re: MPC2003 Won't wake up from sleep.

To be fare to ThePomqueteer, I did edit the question whilst receiving the quick reply.

I have updated the firmware using the romdata method.

The timer settings are set as follows :- Sleep mode 60 mins
System, Copier, Print & Scanner Auto reset 60 secs
Auto logout 240 secs
Fuser OFF mode is off.

Which bulletin relates to this problem ?

Many thanks for the replies so far

[slimslob]

Re: MPC2003 Won't wake up from sleep.

System, Copier, Print & Scanner Auto reset 60 secs

I have had strange problems when all three were set the same. Gets even worse when auto logoff is also set to the same time.

[copier tech]

Re: MPC2003 Won't wake up from sleep.

The files updated are :-
Engine v 1.33:01
Net Support v 12.94
OpePanel v 1.15
PDF v1.06
Printer v 1.15
Scanner v 01.14
SysCopy v 1.30
Web Support v 1.13
Web Uapl v 1.06

All other firmware is up to date.

What version is your power Saving sys on?

I usually turn off JAVA with SP 5730 set to 0 this can help with various issues.

See attached page 107

Troubleshooting Bulletins.pdf

[anothertech]

Re: MPC2003 Won't wake up from sleep.

What version is your power Saving sys on?

I usually turn off JAVA with SP 5730 set to 0 this can help with various issues.

See attached page 107

[ATTACH]46903[/ATTACH]

That troubleshooting document would be much more useful if someone would remove all of the entries that relate to firmware. Then they could just say "Update firmware and if still a problem, refer to the document."

[mga]

Re: MPC2003 Won't wake up from sleep.

I would do all this
Reset in factory 58xx 0x6
Format hdd
Clear nvram all apart from 1&2
Reset up machine from scratch
Turn of java
Update all firmware
If you need java update java firmware

Good luck

[copier tech]

Re: MPC2003 Won't wake up from sleep.

I would do all this
Reset in factory 58xx 0x6
Format hdd
Clear nvram all apart from 1&2
Reset up machine from scratch
Turn of java
Update all firmware
If you need java update java firmware

Good luck

You have this list in the wrong order.

Update ALL firmware, then java before you start clearing anything.