Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

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  • Doug James
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2012
    • 935

    [Dead] Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

    Hello, I went to a call a few weeks ago and found the Magenta housing main drive gear was froze and replaced the entire magenta developer housing with a new OEM and the machine was working fine. A couple of weeks later I get a call that the magenta toner cartridge was showing empty when it was full. I go to investigate and find the magenta toner pump was not delivering toner to the developer housing. This customer is using OEM toner. Is there something I am missing here. I am planning on installing a toner pump but is this a normal problem with this model ? Thanks so much for any responses !!!
  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 35067

    #2
    Re: Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

    OEM or Genuine Ricoh. There is a difference. OEM merely means the same basic recipe as far as components. It does not mean the same quality control and definitely does not mean the same particle size. The OEM toner is most likely what caused the development unit and pump to fail.

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    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808

      #3
      Re: Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

      Originally posted by slimslob
      OEM or Genuine Ricoh. There is a difference. OEM merely means the same basic recipe as far as components. It does not mean the same quality control and definitely does not mean the same particle size. The OEM toner is most likely what caused the development unit and pump to fail.
      +1 most problems noted here are due to crap toner and drums. bite the bullet buy Genuine OEM toner.

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      • Doug James
        Senior Tech

        Site Contributor
        500+ Posts
        • Jan 2012
        • 935

        #4
        Re: Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

        Originally posted by slimslob
        OEM or Genuine Ricoh. There is a difference. OEM merely means the same basic recipe as far as components. It does not mean the same quality control and definitely does not mean the same particle size. The OEM toner is most likely what caused the development unit and pump to fail.
        I believe Genuine Ricoh (It had the Ricoh Logo on it.)
        I am actually not sure....

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        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 7934

          #5
          Re: Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

          Originally posted by Doug James
          Hello, I went to a call a few weeks ago and found the Magenta housing main drive gear was froze and replaced the entire magenta developer housing with a new OEM and the machine was working fine. A couple of weeks later I get a call that the magenta toner cartridge was showing empty when it was full. I go to investigate and find the magenta toner pump was not delivering toner to the developer housing. This customer is using OEM toner. Is there something I am missing here. I am planning on installing a toner pump but is this a normal problem with this model ? Thanks so much for any responses !!!
          There is no toner pump on this model, just a hopper & gravity.

          What happens is when the dev unit gear fails toner backs up into the hopper & breaks the auger.

          Basically you'll need to replace the magenta toner hopper.


          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk

          Comment

          • skinnyb
            Trusted Tech

            250+ Posts
            • Jul 2008
            • 291

            #6
            Re: Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

            Originally posted by copier tech
            There is no toner pump on this model, just a hopper & gravity.

            What happens is when the dev unit gear fails toner backs up into the hopper & breaks the auger.

            Basically you'll need to replace the magenta toner hopper.


            This. Have seen it many times. Always when the dev unit takes a crap replace the toner hopper and vacuum out the chute. All the 03 color and 04 same design.

            Sent from my LM-V405 using Tapatalk

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            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35067

              #7
              Re: Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

              Originally posted by Doug James
              I believe Genuine Ricoh (It had the Ricoh Logo on it.)
              I am actually not sure....
              But does it say Genuine Ricoh on the box?

              Comment

              • Doug James
                Senior Tech

                Site Contributor
                500+ Posts
                • Jan 2012
                • 935

                #8
                Re: Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

                Originally posted by slimslob
                But does it say Genuine Ricoh on the box?
                I will look when I am there next.... Thanks so much !!!

                Comment

                • copier tech
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2014
                  • 7934

                  #9
                  Re: Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

                  Originally posted by Doug James
                  I will look when I am there next.... Thanks so much !!!


                  We only use genuine toner & this issue happens all the time.

                  Let us eat, drink, and be merry, because tomorrow we may die!

                  For all your firmware & service manual needs please visit us at:

                  www.copierfirmware.co.uk - www.printerfirmware.co.uk

                  Comment

                  • Doug James
                    Senior Tech

                    Site Contributor
                    500+ Posts
                    • Jan 2012
                    • 935

                    #10
                    Re: Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

                    Originally posted by copier tech


                    We only use genuine toner & this issue happens all the time.

                    Sure do appreciate your help !!!!

                    Comment

                    • mga
                      Copier Technician

                      Site Contributor
                      1,000+ Posts
                      • Dec 2010
                      • 1393

                      #11
                      Re: Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

                      Originally posted by Doug James
                      Hello, I went to a call a few weeks ago and found the Magenta housing main drive gear was froze and replaced the entire magenta developer housing with a new OEM and the machine was working fine. A couple of weeks later I get a call that the magenta toner cartridge was showing empty when it was full. I go to investigate and find the magenta toner pump was not delivering toner to the developer housing. This customer is using OEM toner. Is there something I am missing here. I am planning on installing a toner pump but is this a normal problem with this model ? Thanks so much for any responses !!!
                      Common replace with new oem dev assy and toner hopper is damaged also there's a little toner assy going on back frame goes between hopper and dev assy remove and clean toner blocks up
                      Regards Mark

                      FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                      RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                      https://copierservices.simdif.com

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                      • luca72
                        Field Supervisor

                        1,000+ Posts
                        • Oct 2017
                        • 1556

                        #12
                        Re: Lanier MP C2003 Magenta Developer Hsg Froze then Toner Pump failed 2 weeks later

                        Originally posted by Doug James
                        Hello, I went to a call a few weeks ago and found the Magenta housing main drive gear was froze and replaced the entire magenta developer housing with a new OEM and the machine was working fine. A couple of weeks later I get a call that the magenta toner cartridge was showing empty when it was full. I go to investigate and find the magenta toner pump was not delivering toner to the developer housing. This customer is using OEM toner. Is there something I am missing here. I am planning on installing a toner pump but is this a normal problem with this model ? Thanks so much for any responses !!!
                        hi, it happened to me on some 2003, in my case it was the development group blocked / hard to turn and the toner compacted in the hopper breaking the plastic worm, I think it was done on purpose, otherwise the toner he would have overflowed the machine internally by dint of loads
                        "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

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