Automatic firmware update

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  • mikadonovan
    Senior Tech

    Site Contributor
    2,500+ Posts
    • May 2008
    • 2936
    #1

    Automatic firmware update

    Hey, All. No questions today, just the result of the auto firmware update on a c6003(all new for me) First off, as an independent, I kinda thought we would have to have @remote or something for this to work. Damn the torpedoes, full speed ahead. I entered service mode and clicked the "update firmware" tab, and then...the downloading firmware indication came up, and it stayed like that FOREVER (I thought it might have bricked the controller). After 30 or 40 minutes it started installing the modules, and completed with a restart. Checking the firmware versions from the logging data I seen it did indeed update firmware. Life is good, and it's cool, but onsite updates will need to be done with a SD card for much quicker results. I can see possible malfunctions occurring by setting the machine to do this on it's own resulting in a service call at the worst possible time, so I think I will leave that off. Everyone have a great day and stay safe.
    NEVER ASSUME ANYTHING
    Tags: firmware, service, update
    • anothertech
      Service Manager

      Site Contributor
      1,000+ Posts
      • Nov 2007
      • 1715
      #2
      Re: Automatic firmware update

      I wonder how it updated if it didn't have @remote setup on it?

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 35067
          #3
          Re: Automatic firmware update

          Originally posted by anothertech
          I wonder how it updated if it didn't have @remote setup on it?
          Maybe the original selling dealer/branch had setup @Remote. Would need to look at the values in SP 201-208 to know for sure.

            Comment

            • anothertech
              Service Manager

              Site Contributor
              1,000+ Posts
              • Nov 2007
              • 1715
              #4
              Re: Automatic firmware update

              Originally posted by slimslob
              Maybe the original selling dealer/branch had setup @Remote. Would need to look at the values in SP 201-208 to know for sure.
              Yeah, I hadn't thought that maybe it was from the previous owner. He could look at SP5816-201, if it's a 2 then it's running @remote embedded.

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 35067
                  #5
                  Re: Automatic firmware update

                  Originally posted by anothertech
                  Yeah, I hadn't thought that maybe it was from the previous owner. He could look at SP5816-201, if it's a 2 then it's running @remote embedded.
                  I left out the 5816.

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 7934
                      #6
                      Re: Automatic firmware update

                      Originally posted by mikadonovan
                      Hey, All. No questions today, just the result of the auto firmware update on a c6003(all new for me) First off, as an independent, I kinda thought we would have to have @remote or something for this to work. Damn the torpedoes, full speed ahead. I entered service mode and clicked the "update firmware" tab, and then...the downloading firmware indication came up, and it stayed like that FOREVER (I thought it might have bricked the controller). After 30 or 40 minutes it started installing the modules, and completed with a restart. Checking the firmware versions from the logging data I seen it did indeed update firmware. Life is good, and it's cool, but onsite updates will need to be done with a SD card for much quicker results. I can see possible malfunctions occurring by setting the machine to do this on it's own resulting in a service call at the worst possible time, so I think I will leave that off. Everyone have a great day and stay safe.
                      On the C6003 auto fw update will only work if @remote is installed, this machine will have had it installed.

                      On the IMC range you can set the fw to update at a date & time of your choice this works out of the box just need to set a couple of SPs.
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk
                      ​

                        Comment

                        • mikadonovan
                          Senior Tech

                          Site Contributor
                          2,500+ Posts
                          • May 2008
                          • 2936
                          #7
                          Re: Automatic firmware update

                          Originally posted by anothertech
                          Yeah, I hadn't thought that maybe it was from the previous owner. He could look at SP5816-201, if it's a 2 then it's running @remote embedded.
                          SP 5816-201 is set to "1".
                          Here is the before and after on the logging data..
                          SP 5816-001 is set to "2" (NRS remote service ON)
                          Attached Files
                          NEVER ASSUME ANYTHING

                            Comment

                            • techsolink
                              Junior Member
                              • Nov 2020
                              • 4
                              #8
                              Re: Automatic firmware update

                              Originally posted by mikadonovan
                              SP 5816-201 is set to "1".
                              Here is the before and after on the logging data..
                              SP 5816-001 is set to "2" (NRS remote service ON)
                              Hello Dear!!!!

                              Pls can We Have the activation mode of the @Remote
                              How to make definitely the c6003 firmware up to date ????

                              And where to find the files if we cannot have acces to the @Remote
                              Thanks For your attention

                                Comment

                                • mikadonovan
                                  Senior Tech

                                  Site Contributor
                                  2,500+ Posts
                                  • May 2008
                                  • 2936
                                  #9
                                  Re: Automatic firmware update

                                  Originally posted by techsolink
                                  Hello Dear!!!!

                                  Pls can We Have the activation mode of the @Remote
                                  How to make definitely the c6003 firmware up to date ????

                                  And where to find the files if we cannot have acces to the @Remote
                                  Thanks For your attention
                                  Why are you asking me? I know absolutely dick about @remote except for the fact it exists.
                                  NEVER ASSUME ANYTHING

                                    Comment

                                    • techsolink
                                      Junior Member
                                      • Nov 2020
                                      • 4
                                      #10
                                      Re: Automatic firmware update

                                      Originally posted by mikadonovan
                                      Why are you asking me? I know absolutely dick about @remote except for the fact it exists.

                                      Wow okay ! thanks !!

                                      But what about the firmware update procedure ?

                                      I tried way actions but any of them worked for me that's Why I was wondering of how to make the firmware up to date?

                                        Comment

                                        • slimslob
                                          Retired

                                          Site Contributor
                                          25,000+ Posts
                                          • May 2013
                                          • 35067
                                          #11
                                          Re: Automatic firmware update

                                          Originally posted by techsolink
                                          Hello Dear!!!!

                                          Pls can We Have the activation mode of the @Remote
                                          How to make definitely the c6003 firmware up to date ????

                                          And where to find the files if we cannot have acces to the @Remote
                                          Thanks For your attention
                                          If you are with an authorized Ricoh Family Group dealer, contact your regional support representative to have an account setup for your dealership. Otherwise, too bad so sad.

                                            Comment

                                            • mga
                                              Copier Technician

                                              Site Contributor
                                              1,000+ Posts
                                              • Dec 2010
                                              • 1393
                                              #12
                                              Re: Automatic firmware update

                                              Originally posted by mikadonovan
                                              Hey, All. No questions today, just the result of the auto firmware update on a c6003(all new for me) First off, as an independent, I kinda thought we would have to have @remote or something for this to work. Damn the torpedoes, full speed ahead. I entered service mode and clicked the "update firmware" tab, and then...the downloading firmware indication came up, and it stayed like that FOREVER (I thought it might have bricked the controller). After 30 or 40 minutes it started installing the modules, and completed with a restart. Checking the firmware versions from the logging data I seen it did indeed update firmware. Life is good, and it's cool, but onsite updates will need to be done with a SD card for much quicker results. I can see possible malfunctions occurring by setting the machine to do this on it's own resulting in a service call at the worst possible time, so I think I will leave that off. Everyone have a great day and stay safe.
                                              It sometimes does take a very long time I still just download latest package no need to extract then sd card perfect
                                              Regards Mark

                                              FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                                              RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                                              https://copierservices.simdif.com

                                                Comment

                                                • slimslob
                                                  Retired

                                                  Site Contributor
                                                  25,000+ Posts
                                                  • May 2013
                                                  • 35067
                                                  #13
                                                  Re: Automatic firmware update

                                                  Originally posted by techsolink
                                                  Wow okay ! thanks !!

                                                  But what about the firmware update procedure ?

                                                  I tried way actions but any of them worked for me that's Why I was wondering of how to make the firmware up to date?
                                                  Place a request in either the Service Manual Requests forum or the Parts Room forum. Be sure to specify model and current level of all firmware. Either that or become an authorized dealer.

                                                    Comment

                                                    • mga
                                                      Copier Technician

                                                      Site Contributor
                                                      1,000+ Posts
                                                      • Dec 2010
                                                      • 1393
                                                      #14
                                                      Regards Mark

                                                      FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                                                      RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                                                      https://copierservices.simdif.com

                                                        Comment

                                                        • copier tech
                                                          Field Supervisor

                                                          5,000+ Posts
                                                          • Jan 2014
                                                          • 7934
                                                          #15
                                                          Re: Automatic firmware update

                                                          Originally posted by techsolink
                                                          Wow okay ! thanks !!

                                                          But what about the firmware update procedure ?

                                                          I tried way actions but any of them worked for me that's Why I was wondering of how to make the firmware up to date?

                                                          On the C6003 series you are better off updating the firmware the way you always have by SD card.

                                                          Drop me an email if you want the latest package version.

                                                          Firmware Update - Printer & Copier Firmware
                                                          Let us eat, drink, and be merry, because tomorrow we may die!

                                                          For all your firmware & service manual needs please visit us at:

                                                          www.copierfirmware.co.uk - www.printerfirmware.co.uk
                                                          ​

                                                            Comment

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