Ricoh mpc3003 ghost (repeating) image

[Mark Bbb]

Hoi again,
There where a lot of issues with upgrading firmware on this model and especially with this customer.
I have posted this problem here earlier (as some of you will remember)... (I still think this is the issue).
I already swapt the F.U. with another good working one, no good.
I think that it only smears with color, but i'm not sure.
Counter color 52K b&w 160K total 212K
Thanks (again) for your help.

KA offset ghost image.pdf

[Mark Bbb]

Re: Ricoh mpc3003 ghost (repeating) image

RD149067a RTB Ghost image. 18/6/2014
SP mode adjustments...
I thought they would be done automatically when updating firmware?
Not?
And it might be the fusing entrance guide being bent due to the constant heat (there was also a bulletin of this).

[Mark Bbb]

Re: Ricoh mpc3003 ghost (repeating) image

The machine can not recognize how thick the paper in the drawers is. You have to set it in "User Tools > Tray paper settings > Paper type Tray X > Paper thickness"

If the paper thickness is changed the printer properties needs to be changed accordingly.
I don't think this is a sustainable solution. But nevertheless we have put it on medium thick in expectation of a final solution... (at first site, problem has not occured).
I have tried to change the settings in what RTB RD149067a commands for, but it is impossible;
or the machine at customer site has a wrong software or this RTB is wrong.
I need to mention that the swapped F.U. had not worked for at least 6 months.
It could have been the same with the machine at customers site...
Perhaps this problem occurs with any used (!) F.U. which has not worked for a long time.
Any help would be very much appreciated!

[copier tech]

Re: Ricoh mpc3003 ghost (repeating) image

Hoi again,
There where a lot of issues with upgrading firmware on this model and especially with this customer.
I have posted this problem here earlier (as some of you will remember)... (I still think this is the issue).
I already swapt the F.U. with another good working one, no good.
I think that it only smears with color, but i'm not sure.
Counter color 52K b&w 160K total 212K
Thanks (again) for your help.

[ATTACH]47781[/ATTACH]

Are you running genuine toner?

[dhg69]

Re: Ricoh mpc3003 ghost (repeating) image

Fuser and drum assy did Not fix issue Th bulletin on this issue Fixed my problem.

[Mark Bbb]

Re: Ricoh mpc3003 ghost (repeating) image

Are you running genuine toner?

Hoi c.t., as far as we know only original Ricoh toners. We bought it from a bankruptcy, so ???

[Mark Bbb]

Re: Ricoh mpc3003 ghost (repeating) image

Fuser and drum assy did Not fix issue Th bulletin on this issue Fixed my problem.

I think this RTB is unique for mpc4503.
Not?
That is why the sp's where different.

[Mark Bbb]

Re: Ricoh mpc3003 ghost (repeating) image

This gost image is not always being formed, sometimes it is ok (dixit customer).
With the "medium thick" paper setting, the problem seems to be solved.
But it will need time to be certain.
Keep you informed.

[mga]

Re: Ricoh mpc3003 ghost (repeating) image

I think this RTB is unique for mpc4503.
Not?
That is why the sp's where different.

This technical bulletin is for metis series with is also the mpc3003 it does work also If using compatible toners adjust charge charge roller setting
Not oem tonermpc2003/4 to mpc 6003/4 series adjust
3612-131-132-133-134 K.,C,M&Y
SET ALL TO 600

[Mark Bbb]

Re: Ricoh mpc3003 ghost (repeating) image

This technical bulletin is for metis series with is also the mpc3003 it does work also If using compatible toners adjust charge charge roller setting
Not oem tonermpc2003/4 to mpc 6003/4 series adjust
3612-131-132-133-134 K.,C,M&Y
SET ALL TO 600

Thanks, is this info you have obtained from Ricoh?

[luca72]

Re: Ricoh mpc3003 ghost (repeating) image

Hoi again,
There where a lot of issues with upgrading firmware on this model and especially with this customer.
I have posted this problem here earlier (as some of you will remember)... (I still think this is the issue).
I already swapt the F.U. with another good working one, no good.
I think that it only smears with color, but i'm not sure.
Counter color 52K b&w 160K total 212K
Thanks (again) for your help.

[ATTACH]47781[/ATTACH]

try to check the one-way bearings of the roller pressure drive unit, there is a gear in the fuser compartment on the right, disassemble the pressure motor, (find it behind the fan at the top, 2 screws) try to do with your finger - back and forth fast, if you see that the bearing runs off, it means that some pressure is lost, and it is necessary to disassemble and clean them, if too much was lost you would see sc569

possibly disassembling the drive is not very difficult

regards

[mga]

Re: Ricoh mpc3003 ghost (repeating) image

Thanks, is this info you have obtained from Ricoh?

Yes it's a RTB the cold off set the other information re compatible toner is from katun UK technical dept

[Mark Bbb]

Re: Ricoh mpc3003 ghost (repeating) image

We have put sp3612 - 131 132 133 134 all to 600 , and the paper thickness back to normal...

NO GOOD.

Medium thick solved this problem, but old office documents would give an paper thickness error as if the printer preferences would be saved together with the document...

Any help would be very, very much appreciated!!!

[anothertech]

Re: Ricoh mpc3003 ghost (repeating) image

We have put sp3612 - 131 132 133 134 all to 600 , and the paper thickness back to normal...

NO GOOD.

Medium thick solved this problem, but old office documents would give an paper thickness error as if the printer preferences would be saved together with the document...

Any help would be very, very much appreciated!!!

There is a setting in user tools to change from computer command to machine settings, I can't remember where it is, I always have to search for it. That setting should help do away with the paper thickness message.

[Mark Bbb]

Re: Ricoh mpc3003 ghost (repeating) image

This technical bulletin is for metis series with is also the mpc3003 it does work also If using compatible toners adjust charge charge roller setting
Not oem tonermpc2003/4 to mpc 6003/4 series adjust
3612-131-132-133-134 K.,C,M&Y
SET ALL TO 600

We still have this problem on all mpc3003.
The only solution is to put all trays on "medium thick".
mga, we have tried these settings which you have suggested, but no good.
Have you done these changes and were these a solution for your machines?