[CQ] SP C440DN Ghosting/repeating - Tech says it's my driver

[Tunnelboy]

Hi there. So I have this printer with managed service (free toner, service). Had the guy over because of this issue. Not sure if it's called ghosting or repeating, but tech came out for the first time after several years. He cleaned things up, but said this issue is a driver issue. Sounds like crazy BS to me, but what do I know?

I am using 28lb 8-1/2x14 paper. My settings are "plain recycled". I don't see a setting any better than what I use. Am using Windows 7-64 with latest driver I could find. It should be noted that this happens almost exclusively with more solid blue or red backgrounds. Don't see it at all on multi-color or busy images.

Thanks for the help!

IMG-6430.jpg

[GIUBOSS]

Re: SP C440DN Ghosting/repeating - Tech says it's my driver

Hi there. So I have this printer with managed service (free toner, service). Had the guy over because of this issue. Not sure if it's called ghosting or repeating, but tech came out for the first time after several years. He cleaned things up, but said this issue is a driver issue. Sounds like crazy BS to me, but what do I know?

I am using 28lb 8-1/2x14 paper. My settings are "plain recycled". I don't see a setting any better than what I use. Am using Windows 7-64 with latest driver I could find. It should be noted that this happens almost exclusively with more solid blue or red backgrounds. Don't see it at all on multi-color or busy images.

Thanks for the help!

[ATTACH=CONFIG]48141[/ATTACH]

how many prints does it have in total? I think more of a transfer problem, you could print tests with single colors.

[jhalfhide]

Re: SP C440DN Ghosting/repeating - Tech says it's my driver

Measure the distance of the repeat. It will likely be the same as the diameter of one of the components (fuser roller, IBT etc...)

Sent from my LYA-L09 using Tapatalk

[Mark Bbb]

Re: SP C440DN Ghosting/repeating - Tech says it's my driver

Set paper weight to middel thick, problem solved?

[copier tech]

Re: SP C440DN Ghosting/repeating - Tech says it's my driver

Hi there. So I have this printer with managed service (free toner, service). Had the guy over because of this issue. Not sure if it's called ghosting or repeating, but tech came out for the first time after several years. He cleaned things up, but said this issue is a driver issue. Sounds like crazy BS to me, but what do I know?

I am using 28lb 8-1/2x14 paper. My settings are "plain recycled". I don't see a setting any better than what I use. Am using Windows 7-64 with latest driver I could find. It should be noted that this happens almost exclusively with more solid blue or red backgrounds. Don't see it at all on multi-color or busy images.

Thanks for the help!

[ATTACH=CONFIG]48141[/ATTACH]

Call the tech back, you are paying for a service he's not given you.

If the transfer belt is old it will store the previous image & give a similar issue you have.

Could also be caused but the fuser unit or even any one of the drums.

[slimslob]

Re: SP C440DN Ghosting/repeating - Tech says it's my driver

Can you scan an image of the full page and attach it instead f just one corner of the page. And indicate the direction of paper travel. That way we can tell if the "ghosting/repeating" is offsetting which would be caused by a fixed diameter item like the drum of fusing unit or image shifting caused by something like the laser unit, firmware, controller, driver, software or computer.

[CopyBats]

Re: SP C440DN Ghosting/repeating - Tech says it's my driver

Are you referring to the CMM that shows on the image at the right side?

Upload some better samples and the source file here as well.

Its not a driver issue but I don't think this is Ghosting either. The repeat is happening too cleanly and far apart. I am wondering if it is embedded in the file as a watermark.

Hi there. So I have this printer with managed service (free toner, service). Had the guy over because of this issue. Not sure if it's called ghosting or repeating, but tech came out for the first time after several years. He cleaned things up, but said this issue is a driver issue. Sounds like crazy BS to me, but what do I know?

I am using 28lb 8-1/2x14 paper. My settings are "plain recycled". I don't see a setting any better than what I use. Am using Windows 7-64 with latest driver I could find. It should be noted that this happens almost exclusively with more solid blue or red backgrounds. Don't see it at all on multi-color or busy images.

Thanks for the help!

[ATTACH=CONFIG]48141[/ATTACH]

[Tunnelboy]

Re: SP C440DN Ghosting/repeating - Tech says it's my driver

Thanks for all the help. Ok, here's another one.

1) It doesn't look like it on the ruler I tried balancing on the table, but the distance between repeats is exactly 3.75". Actually I looked at most of the ones where I can see repeating and they are all exactly the same distance.
2) Copy is coming out of the printer LEFT side first.
3) Note bottom arrow I added. Every single image has this darkened vertical streak at the same exact position. Even those where repeating is not present or visible.
4) Tried changing paper source from "Plain & Recycled" to Plain 61-90g/M2 and Middle Thick 91-105. Could not detect a bit of difference between the three settings.
5) I have all the source images. We own several Railroad production companies. The source material was obtained from these different independent producers over the years when they sold to us, so it seems impossible that 7 different relatively elderly people added these as watermarks in the same place and the same repeating pattern. Not being snidey about it, but I think it's pretty safe to assume that's not it. Unless of course there is some setting in the driver to watermark on the fly?

Thanks again!

IMG-6431.jpg

[Tunnelboy]

Re: SP C440DN Ghosting/repeating - Tech says it's my driver

Thanks for all the help. Here's more info and an updated image.

1) Repeated image is exactly 3.75". Ignore tape measure in image. It's this exact dimension on ALL images where I can see the repeat (some are very faint and some you can't see cause they're busy images).
2) I've tried printing Plain/Recycled, "Plain 61-90" and "Middle-Thick 91-105". I can not tell a bit apart from these three. They are as identical as I can tell with the naked eye.
3) Image is printing LEFT side first.
4) There is also this vertical color shift that is present (arrow pointing to it) in ALL of the images. That shows up in the same exact spot.
5) It's definitely not a watermark, as the art we acquired from different producers in different formats when we bought them out. It would be impossible for all of them to have added this type of watermark exactly the same way.
6) Tech printed out a mile long report on the printer (left it in the tray... didn't even look at it). Anyway, it shows a count of 27,440 pages.

IMG-6431.jpg

I guess the consensus seems to be to call for a different tech to come out and look at or fix the issue. If it were something simple or an adjustment, I'd just do it myself.

Thanks

[CopyBats]

Re: SP C440DN Ghosting/repeating - Tech says it's my driver

100% on a different tech.

Do you know how to get printouts of maintenance kit and PM life ?

Thanks for all the help. Here's more info and an updated image.

1) Repeated image is exactly 3.75". Ignore tape measure in image. It's this exact dimension on ALL images where I can see the repeat (some are very faint and some you can't see cause they're busy images).
2) I've tried printing Plain/Recycled, "Plain 61-90" and "Middle-Thick 91-105". I can not tell a bit apart from these three. They are as identical as I can tell with the naked eye.
3) Image is printing LEFT side first.
4) There is also this vertical color shift that is present (arrow pointing to it) in ALL of the images. That shows up in the same exact spot.
5) It's definitely not a watermark, as the art we acquired from different producers in different formats when we bought them out. It would be impossible for all of them to have added this type of watermark exactly the same way.
6) Tech printed out a mile long report on the printer (left it in the tray... didn't even look at it). Anyway, it shows a count of 27,440 pages.

[ATTACH=CONFIG]48155[/ATTACH]

I guess the consensus seems to be to call for a different tech to come out and look at or fix the issue. If it were something simple or an adjustment, I'd just do it myself.

Thanks

[slimslob]

Re: SP C440DN Ghosting/repeating - Tech says it's my driver

Thanks for all the help. Here's more info and an updated image.

1) Repeated image is exactly 3.75". Ignore tape measure in image. It's this exact dimension on ALL images where I can see the repeat (some are very faint and some you can't see cause they're busy images).
2) I've tried printing Plain/Recycled, "Plain 61-90" and "Middle-Thick 91-105". I can not tell a bit apart from these three. They are as identical as I can tell with the naked eye.
3) Image is printing LEFT side first.
4) There is also this vertical color shift that is present (arrow pointing to it) in ALL of the images. That shows up in the same exact spot.
5) It's definitely not a watermark, as the art we acquired from different producers in different formats when we bought them out. It would be impossible for all of them to have added this type of watermark exactly the same way.
6) Tech printed out a mile long report on the printer (left it in the tray... didn't even look at it). Anyway, it shows a count of 27,440 pages.

[ATTACH=CONFIG]48155[/ATTACH]

I guess the consensus seems to be to call for a different tech to come out and look at or fix the issue. If it were something simple or an adjustment, I'd just do it myself.

Thanks

Ok, let's look at what you have. 3.75 inches is 95.25 mm which is what the repeat image troubleshooting guide, if available, will use. That gives a roller diameter of 30.31 mm. Unless it is a really old model, most drums and fusing hot roller/sleeve are 50mm to 52mm. That leave the development roller. The color shift that you mention in point 4 also appears to be 3.75 inches from the edge, again a possible development roller problem.

My guess is that the machine in badly in need of a full maintenance service especially if it has not had one for several years.

[CopiertechmyA@@]

Re: SP C440DN Ghosting/repeating - Tech says it's my driver

just off the top, if the toner is rubbin off the pages, get s new fuser, but if not. needing its probably needing new drums and cleaning blades, if not then recovery blades..