Technical Service and Support (Octopus)

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  • copytrust
    Trusted Tech

    100+ Posts
    • Feb 2010
    • 115

    #16
    Re: Technical Service and Support (Octopus)

    Originally posted by dave w
    IMC2500 firmware

    via firefox =

    The file downloading is failed. Probably the link to file is wrong.


    Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server



    via Edge =

    The file downloading is failed. Probably the link to file is wrong.


    Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server

    via chrome =


    The file downloading is failed. Probably the link to file is wrong.


    Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server









    yep you are right.......... i just try it, it gives me the same message..........

    Comment

    • satmoblecopy@gmail.com
      Junior Member
      • Mar 2021
      • 1

      #17
      Re: Technical Service and Support (Octopus)

      hola podeis poner el enlace de la pagina octopus ???

      Comment

      • Zaxxon
        Senior Tech

        500+ Posts
        • Jan 2014
        • 608

        #18
        Re: Technical Service and Support (Octopus)

        Originally posted by satmoblecopy@gmail.com
        hola podeis poner el enlace de la pagina octopus ???
        Octopus is for Ricoh dealer only.
        Please start you post with brand, model, problem.

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 36796

          #19
          Re: Technical Service and Support (Octopus)

          Originally posted by satmoblecopy@gmail.com
          hola podeis poner el enlace de la pagina octopus ???
          Originally posted by Zaxxon
          Octopus is for Ricoh dealer only.
          If looking at his location he means The Barbados, it is a UK crown colony in the West Indies and therefore like Canada would be Ricoh-NA not Ricoh-EU.

          Comment

          • dalewb74
            Service Manager

            Site Contributor
            1,000+ Posts
            • Feb 2018
            • 1117

            #20
            Re: Technical Service and Support (Octopus)

            ok maybe this is just something i haven't heard of.... what is Octopus? for ricoh anything i use the tsrc site as well as the rfg-esource site. or i log into the ricoh learning site.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36796

              #21
              Re: Technical Service and Support (Octopus)

              Originally posted by dalewb74
              ok maybe this is just something i haven't heard of.... what is Octopus? for ricoh anything i use the tsrc site as well as the rfg-esource site. or i log into the ricoh learning site.
              Ricoh-EU. I think it is their new site that sounds similar to what TSRC and rfg-esource provides with Ricoh-NA.

              Comment

              • mga
                Copier Technician

                Site Contributor
                1,000+ Posts
                • Dec 2010
                • 1393

                #22
                Re: Technical Service and Support (Octopus)

                Originally posted by dalewb74
                ok maybe this is just something i haven't heard of.... what is Octopus? for ricoh anything i use the tsrc site as well as the rfg-esource site. or i log into the ricoh learning site.
                Octopus is the replacement site from my-ricoh it's much better links to office 365 so no passwords you can setup for any model automate notifications so you are always up to date with RTB'S firmware etc the leaning site of it is not on there I think that will be a new separate site I also think it's going to be worldwide that what it says on my ricoh
                Regards Mark

                FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                https://copierservices.simdif.com

                Comment

                • dave w
                  Trusted Tech

                  100+ Posts
                  • Jun 2015
                  • 230

                  #23
                  Re: Technical Service and Support (Octopus)

                  Looks like Diana Ross is having same issues - we have requested access about 4 times now

                  I'm Still waiting!

                  Comment

                  • KenB
                    Geek Extraordinaire

                    2,500+ Posts
                    • Dec 2007
                    • 3945

                    #24
                    Re: Technical Service and Support (Octopus)

                    Originally posted by mga
                    Octopus is the replacement site from my-ricoh it's much better links to office 365 so no passwords you can setup for any model automate notifications so you are always up to date with RTB'S firmware etc the leaning site of it is not on there I think that will be a new separate site I also think it's going to be worldwide that what it says on my ricoh
                    Good post, but how about some punctuation? It was painful to read.
                    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

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