MP 9001 browse network error

[pakobernal]

Good morning, greetings from Spain, I have a problem with a ricoh mp9001, when I add a user to the address book, I access the folder section and click on browse network, it gives me an error:
Cannot find the specified path
Please check the settings.


When I try to do a manual scan and click on manual entry, when I click on browse network, here it also gives me the error.


I've checked everything, updated the firmware, but I still can't see any equipment on the network, any ideas? Thanks

[COPIERMAN]

Re: MP 9001 browse network error

i see that a lot if you enter information manually scan to folder works. i recommend doing a firmware upgrade along with java firmware upgrade. if computer is using smb2 then will need firmware upgrade to support it. Do not turn on smb1 on computer. they turn that off because of hack issues.

[slimslob]

Re: MP 9001 browse network error

Have you manually entered any information in the scan destination? You need to at least enter the destination computer either by name or IP address.

[pakobernal]

Re: MP 9001 browse network error

i see that a lot if you enter information manually scan to folder works. i recommend doing a firmware upgrade along with java firmware upgrade. if computer is using smb2 then will need firmware upgrade to support it. Do not turn on smb1 on computer. they turn that off because of hack issues.

Good morning, the 9001 has the last firmware. The problem is that on other ricoh machines, I can see the workgroups, the compunters, and navigate through the differents pc and when selecting one, it ask me for usernamen and password, I can't do it here.
The problem is that on other ricoh machines, I can see the workgroup, the teams, and navigate through the different teams and when selecting a team, then, it asks me for username and password, I can't do it here.

[pakobernal]

Re: MP 9001 browse network error

Have you manually entered any information in the scan destination? You need to at least enter the destination computer either by name or IP address.

Good morning, then, why in other ricoh machines, I can see the workgroups and the compunters? and navigate through the differents pc and when selecting one, it ask me for usernamen and password, I can't do it here.

[Gift]

Re: MP 9001 browse network error

Bad DNS/Gateway config?

[slimslob]

Re: MP 9001 browse network error

Good morning, then, why in other ricoh machines, I can see the workgroups and the compunters? and navigate through the differents pc and when selecting one, it ask me for usernamen and password, I can't do it here.

Bad workgroup name. First DNS is not a local device.

[pakobernal]

Re: MP 9001 browse network error

Bad workgroup name. First DNS is not a local device.

The dns are the same as those of the computers on the network, the workgroup is the same. I don't understand why I can't see the network. I'm desperate.

[pakobernal]

Re: MP 9001 browse network error

Bad DNS/Gateway config?

The dns and the gateway is the same as those of the computers on the network. Another idea?

[luca72]

Re: MP 9001 browse network error

Good morning, greetings from Spain, I have a problem with a ricoh mp9001, when I add a user to the address book, I access the folder section and click on browse network, it gives me an error:
Cannot find the specified path
Please check the settings.


When I try to do a manual scan and click on manual entry, when I click on browse network, here it also gives me the error.


I've checked everything, updated the firmware, but I still can't see any equipment on the network, any ideas? Thanks

hi, sometimes "strange" things happen on the net, it happened to me too, usually it is the misalignment of the mf in the network, eg. (subnet mask, dns), but it has happened to me many times that despite all the parameters being ok, it didn't work, that's why I do it via wim

[Gift]

Re: MP 9001 browse network error

The dns and the gateway is the same as those of the computers on the network. Another idea?

Nothing straightforward idea-wise... Check if the MFPs run and support the required SMB version. Perhaps the other ricohs are newer models running on SMB V3 - I'm not shure wich version the MPC9001 can handle.

I'd probably do a simple basic network connection test with my laptop and in case it's OK I'd leave the machine with the lastest fw to the customers own IT to handle it. It's also possible that some fancy security features (IP/Mac adress filters/managed switch/bad configured firewall) might block SMB browsing/connection.

[anothertech]

Re: MP 9001 browse network error

The dns are the same as those of the computers on the network, the workgroup is the same. I don't understand why I can't see the network. I'm desperate.

If you are desperate, backup the address book on one of the other machines that work, then use that machine to build the address book you need, then transfer the address book from that machine to the 9001. Then restore the address book on the original "donor" machine.

[slimslob]

Re: MP 9001 browse network error

The dns and the gateway is the same as those of the computers on the network. Another idea?

Since you have other Ricoh on the same network that are working, you need to be comparing to network setting on those, not the computers. Also make sure there is not a space in front of the workgroup name.

[sandmanmac]

Re: MP 9001 browse network error

I don't have access to my own F/W so I can't research this, but it seems to me that many of the old boxes of this generation (Pre 2010), required the use of a 'custom firmware' for SMB2/3 compatibility (if it's available at all for this model??), and that it wasn't necessarily part of the regular F/W updates.
If you're as DESPERATE as you say, then FTP scanning is always an option.
Whatever the case, my money's still on outdated F/W for this issue.
You can always post your F/W versions here, so those in the know can confirm the levels

[slimslob]

Re: MP 9001 browse network error

I don't have access to my own F/W so I can't research this, but it seems to me that many of the old boxes of this generation (Pre 2010), required the use of a 'custom firmware' for SMB2/3 compatibility (if it's available at all for this model??), and that it wasn't necessarily part of the regular F/W updates.
If you're as DESPERATE as you say, then FTP scanning is always an option.
Whatever the case, my money's still on outdated F/W for this issue.
You can always post your F/W versions here, so those in the know can confirm the levels

It might be the 2 that work have newer firmware.