Ricoh MP2352 SC401- Strange problem

[KeviM]

Hello everyone

Have a bit of a strange problem. Got a Ricoh MP2352, machine works fine. Copying is fine. Scanning is fine. Printing is fine... That is until the client tries to print A3 from his computer. It then jumps into an error code SC401.

Printing A4 is perfectly fine, no codes.

Any ideas what the problem could be?

Thanks in advance

[slimslob]

Re: Ricoh MP2352 SC401- Strange problem

Is the A4 being fed SEF? If so it might have to do with only the very ends of the transfer roller making contact with the drum and that portion of either the roller or drum being deteriorated.

[rthonpm]

Re: Ricoh MP2352 SC401- Strange problem

Are the bushings that hold the transfer roller intact? I just had a machine this week giving the same code thanks to the rear bushing and the pin that kept it in place being broken.

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[KeviM]

Re: Ricoh MP2352 SC401- Strange problem

Is the A4 being fed SEF? If so it might have to do with only the very ends of the transfer roller making contact with the drum and that portion of either the roller or drum being deteriorated.

Yes, pages are SEF.

Still I'm wondering why A3 copies work fine. Only A3 prints are giving the SC401

[KeviM]

Re: Ricoh MP2352 SC401- Strange problem

Are the bushings that hold the transfer roller intact? I just had a machine this week giving the same code thanks to the rear bushing and the pin that kept it in place being broken.

Sent from my BlackBerry using Tapatalk

I did take the transfer and separation unit out, cleaned and inspected it. All seems fine there.

[KeviM]

Re: Ricoh MP2352 SC401- Strange problem

Things got a little stranger. I managed to work a bit more with the machine. I made the client print A3 documents / plan drawings with another computer and that works fine, No SC401.

It seems like the code is only coming up from 1 computer when they printing A3. Further testing on that computer and I found out that it's going into the SC401 code when printing from the CAD program. When printing A3 from other programs it seems to be fine

[MBZ6301]

Re: Ricoh MP2352 SC401- Strange problem

Things got a little stranger. I managed to work a bit more with the machine. I made the client print A3 documents / plan drawings with another computer and that works fine, No SC401.

I'd be thinking a driver fault. If it's all good apart from 1 PC I'd make sure it's got a decent driver. I've had tonnes of issues like that when they're using a universal driver or the likes

[anothertech]

Re: Ricoh MP2352 SC401- Strange problem

Maybe the computer sending the problem is set for heavier paper, causing the MFP to up the transfer voltage and then it shorts out.

[copier tech]

Re: Ricoh MP2352 SC401- Strange problem

Hello everyone

Have a bit of a strange problem. Got a Ricoh MP2352, machine works fine. Copying is fine. Scanning is fine. Printing is fine... That is until the client tries to print A3 from his computer. It then jumps into an error code SC401.

Printing A4 is perfectly fine, no codes.

Any ideas what the problem could be?

Thanks in advance

Since the A3 size is larger the charge is on for longer & possibly a higher transfer charge? so shorts out where A4 is smaller & less charge.

• Code: 401
• Description:Transfer roller leak error 1
  A transfer roller current leak signal wad detected. (The current feedback signal for the transfer roller was not detected within the correct time.)
• Causes:• High voltage supply board set incorrectly or defective • Transfer roller set incorrectly or damaged • Transfer unit set incorrectly
• Remedy:1. Check the high voltage supply board is set correctly. 2. Check the harness of the high voltage supply board. 3. Replace the high voltage supply board. 4. Check the transfer roller is set correctly. 5. Replace the transfer roller. 6. Check the transfer unit is set correctly. 7. Update the firmware.

[KeviM]

Re: Ricoh MP2352 SC401- Strange problem

I'd be thinking a driver fault. If it's all good apart from 1 PC I'd make sure it's got a decent driver. I've had tonnes of issues like that when they're using a universal driver or the likes

Checked the driver and it was correct and I also updated it thereafter. The problem was still the same.

[Polo-022]

Re: Ricoh MP2352 SC401- Strange problem

Did you replace transfer roller assy?
It is a consumable with 120K. prints yield.
P.N. : D128-3830. It is the time you must replace it.
Sometimes cleaning and searching all day makes no difference....

[GIUBOSS]

Re: Ricoh MP2352 SC401- Strange problem

It happened to me with an mp3351 and it was the bad pcdu or a false contact in it

[KeviM]

Re: Ricoh MP2352 SC401- Strange problem

It happened to me with an mp3351 and it was the bad pcdu or a false contact in it

Thank you. Will change it and see what happens

[KeviM]

Re: Ricoh MP2352 SC401- Strange problem

Did you replace transfer roller assy?
It is a consumable with 120K. prints yield.
P.N. : D128-3830. It is the time you must replace it.
Sometimes cleaning and searching all day makes no difference....

I didn't replace it. I'll have to look into that