I've got a Ricoh MP C3501 with the booklet stacker.
I've recently been printing manuals to the 1000 sheet stacker shift tray. The issue is that the stacker isn't lowering, causing a mess at the output tray. I see it occasionally blip down and back up a fraction, but it doesn't lower.
This is the first time I've tried to run 1000 sheet jobs on this thing, so I've never noticed it before.
I've searched the service manual but haven't found a clear answer to stacker maintenance.
2 questions:
1) Is there a good place to start troubleshooting? There are no error codes related to the stacker not working properly.
2) Where in SP mode would one look to test the stacker manually?
Interestingly, in SP mode, I don't see 5807 for option connection check, or any others related to the finisher (Though the punch, stapler and booklet modes all work, and are present in the printer driver when printing). In the print driver I have finisher SR300 checked.
I'm stumped
I've recently been printing manuals to the 1000 sheet stacker shift tray. The issue is that the stacker isn't lowering, causing a mess at the output tray. I see it occasionally blip down and back up a fraction, but it doesn't lower.
This is the first time I've tried to run 1000 sheet jobs on this thing, so I've never noticed it before.
I've searched the service manual but haven't found a clear answer to stacker maintenance.
2 questions:
1) Is there a good place to start troubleshooting? There are no error codes related to the stacker not working properly.
2) Where in SP mode would one look to test the stacker manually?
Interestingly, in SP mode, I don't see 5807 for option connection check, or any others related to the finisher (Though the punch, stapler and booklet modes all work, and are present in the printer driver when printing). In the print driver I have finisher SR300 checked.
I'm stumped
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