Ricoh MPC4504ex scan to folder problem

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  • Perry
    Junior Member
    • May 2012
    • 9
    #1

    Ricoh MPC4504ex scan to folder problem

    I have 2 Ricoh MPC4504ex machines doing this problem. When you scan to folder, there is a 1/8 inch void down the center of the scan. Copies from glass and doc are perfect. Print jobs are perfect. If I scan to usb on the keyboard they are perfect. I have one of the machines in the shop. It can't be a computer problem because the problem occurs at 3 different locations. I contacted Ricoh and they suggested the IPU. I ordered one, changed it ....same problem. Firmware is updated. Has anyone ever had this problem?
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    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 37047
      #2
      Are you trying to do scan to folder with OCR turned on? That introduces a portion of the circuitry and memory/HDD that is not used by any other function.
        👍 1

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        • Perry
          Junior Member
          • May 2012
          • 9
          #3
          What is OCR? These machines were working in the field before the problem occurred. How could this turn on ?

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            • Saturn
              Trusted Tech

              Site Contributor
              100+ Posts
              • Nov 2023
              • 170
              #4
              Originally posted by Perry
              What is OCR? These machines were working in the field before the problem occurred. How could this turn on ?
              OCR ‘Optical Character Recognition’ is an option on a SD card. This may be installed in the upper SD slot of the controller.
              I don't care about who your father is, as long as I'm fishing here, you won't walk on water.
                👍 1

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                • luca72
                  Field Supervisor

                  1,000+ Posts
                  • Oct 2017
                  • 1709
                  #5
                  Originally posted by Perry
                  I have 2 Ricoh MPC4504ex machines doing this problem. When you scan to folder, there is a 1/8 inch void down the center of the scan. Copies from glass and doc are perfect. Print jobs are perfect. If I scan to usb on the keyboard they are perfect. I have one of the machines in the shop. It can't be a computer problem because the problem occurs at 3 different locations. I contacted Ricoh and they suggested the IPU. I ordered one, changed it ....same problem. Firmware is updated. Has anyone ever had this problem?
                  c































                  does it do this in both glass and rdf scanning?
                  - try opening the pdf file with another program, generally acrobat works better
                  - I would also try with twain to see if it does the same thing
                  - try changing the compression method from the various settings
                  is it possible to see a photo of the original and the scan in comparison? maybe highlight the defect with a pen
                  "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)
                    👍 1

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                    • dalewb74
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Feb 2018
                      • 1125
                      #6
                      did you do the package firmware update? have you tried doing the individual firmware update? engine, network, etc...

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                        • GIUBOSS
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Jul 2013
                          • 1385
                          #7
                          Just to be more thorough, I would do this on an off-network laptop , then simply, cleaning the scanner, calibrating and changing the original scan type setting to ''auto''.

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