Mp9002 dont permit to change/manage address book via wim

[luca72]

hello everyone, I have this strange problem on a MP9002.
when the client tries to manage a user on wim via web.
it generates an error from the browser "an unexpected error has occurred"...(look the photo), if instead you choose the guided procedure or from the machine it works.
below are the things I tried to do.
- changed browser
- verify eventualy certified=non used
- replaced HDD, in fact, the problem appeared after the replacement, it seems
- updated firmware
- formatted the hdd several times
- deleted address book with sp5-846-050
- tried to create a user with an empty address book

none of these worked ... has it happened to anyone

*I remind you that with the guided procedure from wim or by going to user tools on the machine, it works.

[General Copiers]

Sorry to start giving you trivial answers...
I've had that error because a user was using the machine as a printer or copier. In this case, it takes priority over operations done from the PC and gives you the error.

Then check if the administrator has permissions to make these changes.
I don't have an MP9002 available now, I'll send you a screenshot like this in attachment.
If you have problems I can go tomorrow to a customer who has an MP9002 and give you better directions.

[luca72]

Sorry to start giving you trivial answers...
I've had that error because a user was using the machine as a printer or copier. In this case, it takes priority over operations done from the PC and gives you the error.

Then check if the administrator has permissions to make these changes.
I don't have an MP9002 available now, I'll send you a screenshot like this in attachment.
If you have problems I can go tomorrow to a customer who has an MP9002 and give you better directions.

Thanks for answering and taking your time, but unfortunately that is not the solution, the machine was not used, also because the error message that you say in that situation is another one

[slimslob]

Remember there can be 3 different Administrator credentials, 4 if you want to include Supervisor. Each of those 3 can be assigned or denied access to Admin functions. If I remember correctly, the 3 default administrators are

1. Machine
2. Network
3. Users

The administrator credentials

[luca72]

Remember there can be 3 different Administrator credentials, 4 if you want to include Supervisor. Each of those 3 can be assigned or denied access to Admin functions. If I remember correctly, the 3 default administrators are

1. Machine
2. Network
3. Users

The administrator credentials

Right, but if the customer enter with "non users" admin, he cant manage the user also in guided entry mode, or backup or restore the address book, instead he can do this!...also from user tools direct on machine....only the manage or entry in manual mode by wim, dont work

[Leoculus]

hello everyone, I have this strange problem on a MP9002.

- replaced HDD, in fact, the problem appeared after the replacement, it seems

i assume a 2nd HDD was tried?

[luca72]

not yet, since a ticket has not been opened for this yet, I'm trying to solve it in a soft way, however theoretically it shouldn't be the disk, everything else works perfectly, the machine also uses ad-fax

[luca72]

Remember there can be 3 different Administrator credentials, 4 if you want to include Supervisor. Each of those 3 can be assigned or denied access to Admin functions. If I remember correctly, the 3 default administrators are

1. Machine
2. Network
3. Users

The administrator credentials

I tried to replicate on our mpc6003 machine, the admin non user situation, in this case (rightly) the address book entry does not even appear

[General Copiers]

Ti scrivo in italiano perchè magari traducendo non ci capiamo bene...
Come ti ho detto non ho una MP9002 in negozio, dovrei andare da un cliente.
Ho fatto però una prova in negozio con altre macchine:
entrando come amministratore da WIM, sono entrato su configurazione e poi "gestione autenticazione amministratore".
Da lì si possono configurare le funzionalità disponibili per amministratore utenti, macchina, rete e file.
Una volta configurato, sempre in "configurazione" c'è il menu "programma/cambia amministratore".
Lì ci sono 4 amministratori, ed ognuno può avere abilitazioni diverse per quanto riguarda utenti, macchina, rete e file.
Potrebbe essere che l'amministratore che stai usando per accedere su WIM, non abbia l'autorizzazione per gestire gli utenti.
È l'unica cosa che mi è venuta in mente.

Altrimenti mi è capitato di sostituire hard disk, schede controller o nvram usate, e qualche volta avevano impostazioni vecchie e ho risolto formattando.


_________________
I write in Italian because maybe by translating we don't understand each other well....
As I told you yesyetray, I don't have an MP9002 in the shop, I would have to go to a customer.
I have, however, done a test in the shop with other machines:
Entering as administrator from WIM, I went to configuration and then ‘manage administrator authentication’.
From there you can configure the functionality available for user, machine, network and file administrator.
Once configured, again under ‘configuration’ is the ‘program/change administrator’ menu.
There, there are four administrators, and each one can have different authorisations for users, machine, network and files.
It could be that the administrator you are using to log into WIM does not have the authorisation to manage users.
That's the only thing I could think of.

Otherwise, I happened to replace used hard drives, controller cards or nvram, and sometimes they had old settings and I solved it by formatting.

[luca72]

thanks, I tried this morning, using administrator without the possibility of user management, and the address book doesn't even appear, anyway write in English, I understand you well, thanks again

[Leoculus]

not yet, since a ticket has not been opened for this yet, I'm trying to solve it in a soft way, however theoretically it shouldn't be the disk, everything else works perfectly, the machine also uses ad-fax

since the issue started after the hdd replacement that would be my 1st step. is it possible the wrong size hdd was installed? was it a new or used hdd?

[luca72]

since the issue started after the hdd replacement that would be my 1st step. is it possible the wrong size hdd was installed? was it a new or used hdd?

the hdd its new one wd500gb blue, its same type that we use from years, Maybe it's a coincidence, or maybe there was something that was about to break down and it was enough to maneuver the machine a bit to make the problem come out, I've mounted dozens of those discs on the Martini

[Leoculus]

the hdd its new one wd500gb blue, its same type that we use from years, Maybe it's a coincidence, or maybe there was something that was about to break down and it was enough to maneuver the machine a bit to make the problem come out, I've mounted dozens of those discs on the Martini

again since the problem occurred after replacing the hdd, however unlikely it may seem without trying a different hdd to rule it out as the cause all other steps taken will not resolve the issue if in fact the HDD is the cause.

[slimslob]

again since the problem occurred after replacing the hdd, however unlikely it may seem without trying a different hdd to rule it out as the cause all other steps taken will not resolve the issue if in fact the HDD is the cause.

Have you tried to edit the address book through User Tools. I can't remember if the Address Book on that model is stored on the HDD or in NVram. If it was on the HDD, it is gone unless someone had made a backup either through WIM or SP mode. I always trained my customers to make a backup through WIM anytime there were changes.

[Gift]

deleted address book with sp5-846-050

Is this the SP called like "UCS initialize all Settings / Adress Book...." you would use in factory SP in case the admin password is lost?
In case It's not you might try this out. Otherwise I would try and Factory reset the MFP with user tools/admin settings method.