problem with ip

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  • romario
    Trusted Tech

    Site Contributor
    100+ Posts
    • Jun 2020
    • 186

    #1

    [Jamming] problem with ip

    Hello, I present that small problem in mp301, I configure the ip as it should but I do not connect to the pc, I print the machine's ip report and I get ip 0.0.0.0. I already erase memory, activate network port in sp, exchange network controller, format the hdd and follow the failure, here I attach testsSin título-1.jpg


























    thanks





  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 37047

    #2
    Re: problem with ip

    I find it interesting that that the picture of the display where you claim to have entered the IP settings and the printout of the network settings are in 2 different languages. Are you sure that you clicked on the OK button to save what you entered?

    Comment

    • KeviM
      Trusted Tech

      250+ Posts
      • Oct 2019
      • 324

      #3
      Re: problem with ip

      Agreed with Slimslob on this. You have to save the ip address or the system will automatically go back to the previous settings.

      Bit of a common fault if you not familiar with the system.

      Comment

      • mga
        Copier Technician

        Site Contributor
        1,000+ Posts
        • Dec 2010
        • 1393

        #4
        Re: problem with ip

        Originally posted by romario
        Hello, I present that small problem in mp301, I configure the ip as it should but I do not connect to the pc, I print the machine's ip report and I get ip 0.0.0.0. I already erase memory, activate network port in sp, exchange network controller, format the hdd and follow the failure, here I attach tests[ATTACH=CONFIG]50545[/ATTACH]












        Machine doesn't come with a hdd
        Clear the printer & ncs app in service mode make sure ieee802 is inactive in user tools also once setting new ip address machine needs to be rebooted
        Regards Mark

        FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

        RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

        https://copierservices.simdif.com

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7937

          #5
          Re: problem with ip

          Originally posted by romario
          Hello, I present that small problem in mp301, I configure the ip as it should but I do not connect to the pc, I print the machine's ip report and I get ip 0.0.0.0. I already erase memory, activate network port in sp, exchange network controller, format the hdd and follow the failure, here I attach tests[ATTACH=CONFIG]50545[/ATTACH]



















          What happens when you turn on DHCP?
          Also make sure you've all and correct firmwares.
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

          Comment

          • mikadonovan
            Senior Tech

            Site Contributor
            2,500+ Posts
            • May 2008
            • 2931

            #6
            Re: problem with ip

            Originally posted by mga
            once setting new ip address machine needs to be rebooted
            Don't forget this part, or it will not hold.
            NEVER ASSUME ANYTHING

            Comment

            • anothertech
              Service Manager

              Site Contributor
              1,000+ Posts
              • Nov 2007
              • 1757

              #7
              Re: problem with ip

              Originally posted by tsbservice
              What happens when you turn on DHCP?
              Also make sure you've all and correct firmwares.
              +1 on the firmware, double check the operation panel firmware, sometimes the wrong firmware gets in there, I 've seen it a few times, no idea how it happens.

              Comment

              • copier tech
                Field Supervisor

                5,000+ Posts
                • Jan 2014
                • 8119

                #8
                Re: problem with ip

                Originally posted by mikadonovan
                Don't forget this part, or it will not hold.

                No, there is no need to reboot a Ricoh after changing the IP address settings.
                Let us eat, drink, and be merry, because tomorrow we may die!

                For all your firmware & service manual needs please visit us at:

                www.copierfirmware.co.uk - www.printerfirmware.co.uk

                ​

                Comment

                • mikadonovan
                  Senior Tech

                  Site Contributor
                  2,500+ Posts
                  • May 2008
                  • 2931

                  #9
                  Re: problem with ip

                  Originally posted by copier tech

                  No, there is no need to reboot a Ricoh after changing the IP address settings.
                  I used to have a ton of old 2051's that required a reboot for it to even appear on the config page. However, I just tried it on a c307, and no reboot was required.
                  NEVER ASSUME ANYTHING

                  Comment

                  • slimslob
                    Retired

                    Site Contributor
                    25,000+ Posts
                    • May 2013
                    • 37047

                    #10
                    Re: problem with ip

                    Originally posted by copier tech

                    No, there is no need to reboot a Ricoh after changing the IP address settings.
                    That depends upon the model. I don't know about current models but most of the older ones only sent out a DHCP request during power up so if the IP setting were changed to DHCP then you had to reboot.

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 8119

                      #11
                      Re: problem with ip

                      Originally posted by slimslob
                      That depends upon the model. I don't know about current models but most of the older ones only sent out a DHCP request during power up so if the IP setting were changed to DHCP then you had to reboot.
                      Maybe on machines older than 10 years but the MP 301 you don't need to restart after changing network settings.

                      I also turn on SP5055 to display the IP address at the top of the screen I find it useful to have this enabled.


                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk

                      ​

                      Comment

                      • mikadonovan
                        Senior Tech

                        Site Contributor
                        2,500+ Posts
                        • May 2008
                        • 2931

                        #12
                        Re: problem with ip

                        Just as MGA suggested, turn off 802.11 access in user tools. According to your picture of the config page, it is "on" I think.
                        User tools>system>interface> bottom of page 2.
                        NEVER ASSUME ANYTHING

                        Comment

                        • mga
                          Copier Technician

                          Site Contributor
                          1,000+ Posts
                          • Dec 2010
                          • 1393

                          #13
                          Re: problem with ip

                          Originally posted by copier tech

                          No, there is no need to reboot a Ricoh after changing the IP address settings.
                          Wow you learn everyday for years I've always when changing ip address or from static I've always rebooted.
                          Regards Mark

                          FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                          RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                          https://copierservices.simdif.com

                          Comment

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