IMC6000 with strange module P/N

**Gift** · 03-10-2022, 10:21 AM

Re: IMC6000 with strange module P/N

I'm not aware of this custom firmware but did you try and unplug the finisher as a workaround or try the good old *.fwu/romdata files?

**luca72** · 03-10-2022, 11:44 AM

Re: IMC6000 with strange module P/N

Originally posted by Raymond

I bought a new IMC6000 with SR3290 Finisher 3 months ago. When updating firmware using Ricoh Firmware

What's wrong with this machine? How can I correct this or update firmware? Thanks!

Originally posted by Raymond

The firmware is as below. I find the P/N for Finisher is LR999999, Not Dxxxx as others.

What's wrong with this machine? How can I correct this or update firmware? Thanks!

hello, it seems that you need the package D0BN5595Q Ver.4.60.1 2022/03/08, which specifies "(For overwriting temporally / customized FW)" ... for me the finisher has nothing to do with, that firmware version with the "strange" number, is making you take the wrong path

**Raymond** · 03-10-2022, 12:55 PM

Re: IMC6000 with strange module P/N

Originally posted by Gift

I'm not aware of this custom firmware but did you try and unplug the finisher as a workaround or try the good old *.fwu/romdata files?

Thank you very much. And new problem......

Unplug and try update using RICOH Firmware Update Tool, it works, although SC792-00 pops out, means finisher cannot find, of course.

Then download D0BN5596K.pkg again, successfully update to 4.59. Don't know why it isn't 4.60.1, which the Ricoh website shows to be up to date.
After reboot using RFUT check again, it shows "Lastest". And with finisher plugged, the damn "Custom Module" comes out again.

Plus, Don't have any good old fwu/romdata. I can only get firmware pkg from RFUT.

**Raymond** · 03-10-2022, 01:03 PM

Re: IMC6000 with strange module P/N

Originally posted by luca72

hello, it seems that you need the package D0BN5595Q Ver.4.60.1 2022/03/08, which specifies "(For overwriting temporally / customized FW)" ... for me the finisher has nothing to do with, that firmware version with the "strange" number, is making you take the wrong path

[ATTACH=CONFIG]52456[/ATTACH]

Er.... Maybe you are right. But as I reply above, RFUT only get me to 4.59, then it shows "LATEST".
I don't know any other way to get the package you said, don't know if it fit my IMC6000 (China market) neither.

Thank you anyway.

PS, cannot open your attachment.

**Raymond** · 03-10-2022, 01:07 PM

Re: IMC6000 with strange module P/N

Ah, forget to paste the new P/N here. If you can find anything unusual...
Thank you for your help.

System/Copy 4.59 D0BN5551F
Network Support 18.82 D0BL5578T
Web Support 4.02 D0BN5570Z
Fax 04.59.00 D0BL5560S
RemoteFax 04.59.00 D0BL5562K
Scanner 04.01 D0BL5568R
Web Uapl 4.02 D0BN5572Q
NetworkDocBox 4.59 D0BL5574N
animation 4.01 D0BN5576H
Printer 4.59 D0BN5581W
RPCS 3.23.15 D0BN5583C
Font EXP 1.00 D2415581
PCL 1.06 D0BL5584D
IRIPS PS3 1.00 D0BL5586A
IRIPS PDF 1.18 D0BL5588M
IRIPS Font 1.15 D0AF5577A
GraphicData 3.01 D0BN5591Q
MovieData 1.00 D0BN5561B
MovieData2 1.00 D0BN5563B
MovieData3 1.00 D0BN5565B
Data Erase Onb 1.05 D2625244
FCU 01.00.00 D0BW5778A
PowerSaving Sys F.L3.23.1 D0BN5556C
RicohACT 1.20 --------
Engine 1.16:04 D0BQ5503P
OpePanel -------- --------
ADF 01.050:02 D3FF5260F
Finisher 01.06A:07 LR999999
Bank1 01.010:05 D3FY5260E

**Gift** · 03-10-2022, 01:25 PM

Re: IMC6000 with strange module P/N

Glad we could help

A theory why the update tool does not show the most recent FW you can get as a tech might be a precautionary decision. Even if a firmware is labeled as "final/stable" after internal testing there's a chance that problems can occure in the field and ricoh probably think that's "our" job (including the direct techs) to detect and report them before rolling them out to the update tool/arfu. Another possibility is that the person who's suppose to maintain the data for the update tool is one of the lazy kind^^

Guess I wouldn't bother about this minor version gap anymore as long as everything is working well.

**Raymond** · 03-10-2022, 03:22 PM

Re: IMC6000 with strange module P/N

Originally posted by Gift

Guess I wouldn't bother about this minor version gap anymore as long as everything is working well.

Yes, I'm so relieved and happy to see the update tool works, though not the most recent one. The new version will come someday sooner or later.

Thus, what really bothers me is the wrong P/N.

Seems I can't get any update version with finisher plugged, and can't update/fix finisher P/N problem with it unplugged.

That IS a terrible endless loop...

Any chance to bring the finisher firmware back on track?

**slimslob** · 03-10-2022, 06:22 PM

Re: IMC6000 with strange module P/N

Originally posted by Raymond

Thank you very much. And new problem......

Unplug and try update using RICOH Firmware Update Tool, it works, although SC792-00 pops out, means finisher cannot find, of course.

Then download D0BN5596K.pkg again, successfully update to 4.59. Don't know why it isn't 4.60.1, which the Ricoh website shows to be up to date.
After reboot using RFUT check again, it shows "Lastest". And with finisher plugged, the damn "Custom Module" comes out again.

Plus, Don't have any good old fwu/romdata. I can only get firmware pkg from RFUT.

The firmware version of the finisher is the custom module. Follow luca72's recommendation, download and update with D0BN5595Q Ver.4.60.1 2022/03/08. That should bring the finisher to the proper version. If it doesn't, the next thing to try is updating the finisher with module firmware, not package. The next option would be to replace the EEPROM in the finisher. Worst case scenario is that finisher has a custom control board that will need to be replaced.

Once you have the custom firmware taken care of,you may need to update with D0BN5596K.pkg again or whatever by now is the most recent package to bring everything up to date.

**copier tech** · 03-10-2022, 07:58 PM

Re: IMC6000 with strange module P/N

Originally posted by Raymond

I bought a new IMC6000 with SR3290 Finisher 3 months ago. When updating firmware using Ricoh Firmware Update Tool, it shows "Cannot be updated because it contains a custom module".
When I try to update firmware (D0BN5596K.pkg, seems to be up to date) using USB pen drive with USB on SOP, after step 4/4, it shows"E86", which I found nothing about on Service Mannual.

The firmware is as below. I find the P/N for Finisher is LR999999, Not Dxxxx as others.

System/Copy 3.53 D0BN5551B
Network Support 18.75 D0BL5578Q
Web Support 3.02 D0BN5570V
Fax 03.53.00 D0BL5560N
RemoteFax 03.53.00 D0BL5562G
Scanner 03.01 D0BL5568N
Web Uapl 3.00 D0BN5572L
NetworkDocBox 3.51 D0BL5574K
animation 3.00 D0BN5576E
Printer 3.52 D0BN5581R
RPCS 3.23.15 D0BN5583C
Font EXP 1.00 D2415581
PCL 1.06 D0BL5584D
IRIPS PS3 1.00 D0BL5586A
IRIPS PDF 1.15 D0BL5588J
IRIPS Font 1.15 D0AF5577A
GraphicData 2.04 D0BN5591M
MovieData 1.00 D0BN5561B
MovieData2 1.00 D0BN5563B
MovieData3 1.00 D0BN5565B
Data Erase Onb 1.05 D2625244
FCU 01.00.00 D0BW5778A
PowerSaving Sys F.L3.23.1 D0BN5556C
RicohACT 1.20 --------
Engine 1.13:04 D0BQ5503L
OpePanel -------- --------
ADF 01.050:02 D3FF5260F
Finisher 01.06A:07 LR999999
Bank1 01.010:05 D3FY5260E

What's wrong with this machine? How can I correct this or update firmware? Thanks!

We have seen this issue a few times.

The best fix is to update the firmware package using the latest via SD card.

**luca72** · 03-10-2022, 08:26 PM

Re: IMC6000 with strange module P/N

Originally posted by Raymond

Yes, I'm so relieved and happy to see the update tool works, though not the most recent one. The new version will come someday sooner or later.

Thus, what really bothers me is the wrong P/N.

Seems I can't get any update version with finisher plugged, and can't update/fix finisher P/N problem with it unplugged.

That IS a terrible endless loop...

Any chance to bring the finisher firmware back on track?

maybe that strange nomenclature has been put in place, as a signal to make it clear (who knows) that a custom firmware is present?

The best way to update, its ad card system, RFUT, work and not work...at Surprise...every time that i Need!

**sandmanmac** · 03-10-2022, 08:48 PM

Re: IMC6000 with strange module P/N

Originally posted by slimslob

The firmware version of the finisher is the custom module. Follow luca72's recommendation, download and update with D0BN5595Q Ver.4.60.1 2022/03/08. That should bring the finisher to the proper version. If it doesn't, the next thing to try is updating the finisher with module firmware, not package. The next option would be to replace the EEPROM in the finisher. Worst case scenario is that finisher has a custom control board that will need to be replaced.

Once you have the custom firmware taken care of,you may need to update with D0BN5596K.pkg again or whatever by now is the most recent package to bring everything up to date.

Excellent Info!
I've run cross this a few times myself since I started using the Update tool.
It Will NOT work if there are ANY custom F/W modules installed, and since Pkg doesn't include accessory F/W files , it has to be done via an SD card with individual modules to overwrite the custom F/W

**Raymond** · 03-11-2022, 12:59 AM

Re: IMC6000 with strange module P/N

Thank you all for all your experience AND suggestions!

According to the service mannual, IMC 4500/6000 DO NOT support individual firmware, but ONLY pkg when using Removable Media (SD card and USB drive).
So, I did not try any *.fwu by now.

Another need to mention is that, I (and my dealer) did not install any custom F/W ever. Just bought 2 new IMC6000s the same time, then find one is OK to pass the RFUT check, the other one shows "custom module".
I guess there may be some software bug showing wrong P/N, not really Custom Module installed on the finisher, since finisher works well and no Error code pops out.

Originally posted by copier tech

We have seen this issue a few times.

The best fix is to update the firmware package using the latest via SD card.

Via SD card using SD slot on the back? IS it different from using USB pen drive?

And may I use the D0BN5596K.pkg (4.59, the same version installed already) ? Thanks.

**slimslob** · 03-11-2022, 01:51 AM

Re: IMC6000 with strange module P/N

Originally posted by Raymond

Thank you all for all your experience AND suggestions!

According to the service mannual, IMC 4500/6000 DO NOT support individual firmware, but ONLY pkg when using Removable Media (SD card and USB drive).
So, I did not try any *.fwu by now.

Another need to mention is that, I (and my dealer) did not install any custom F/W ever. Just bought 2 new IMC6000s the same time, then find one is OK to pass the RFUT check, the other one shows "custom module".
I guess there may be some software bug showing wrong P/N, not really Custom Module installed on the finisher, since finisher works well and no Error code pops out.

Via SD card using SD slot on the back? IS it different from using USB pen drive?

And may I use the D0BN5596K.pkg (4.59, the same version installed already) ? Thanks.

NO! Use the version that luca72 suggested. D0BN5595Q Ver. 4.60. It was issued on the 8th to correct this exact problem.My guess is that Ricoh had some finishers with custom firmware get mixed in with the standard finishers. One dealership got one of them. Just be happy it wasn't both. If the 5595Q package cures the problem you should be fine going forward in the future.

Somewhere there is a customer for whom the custom finisher firmware was created who has gotten a standard finisher who might be upset when the standard finisher does not do the custom job properly. That to Ricoh will have to correct with a special firmware release.

**Raymond** · 03-11-2022, 02:11 AM

Re: IMC6000 with strange module P/N

Originally posted by slimslob

NO! Use the version that luca72 suggested. D0BN5595Q Ver. 4.60. It was issued on the 8th to correct this exact problem.My guess is that Ricoh had some finishers with custom firmware get mixed in with the standard finishers. One dealership got one of them. Just be happy it wasn't both. If the 5595Q package cures the problem you should be fine going forward in the future.

Somewhere there is a customer for whom the custom finisher firmware was created who has gotten a standard finisher who might be upset when the standard finisher does not do the custom job properly. That to Ricoh will have to correct with a special firmware release.

Thank you very much! I must be much luckier than the poor guy who get a wrong finisher. At least, my finisher fit all my need by now.

But, first, how to confirm 5595Q fit my machine, won't make it brick?
Second, how to get this pack, except RFUT? I think this is the only way for end users to get firmware pack. Could you please give me a download link?

IMC6000 with strange module P/N

[Error Code] IMC6000 with strange module P/N

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