Multiple SC899 Codes Today

[brodiescomics]

We have gotten multiple SC899 code calls today. Anyone else seeing this? Seems like a weird coincidence that Internet Explorer was just DC'd and we get multiple SC899 codes soon after.

[rthonpm]

Re: Multiple SC899 Codes Today

Has anyone even used Internet Explorer since 2004 at the latest? It hasn't been an effective browser since at least then.

Sent from my Pixel 6 Pro using Tapatalk

[slimslob]

Re: Multiple SC899 Codes Today

Has anyone even used Internet Explorer since 2004 at the latest? It hasn't been an effective browser since at least then.

Sent from my Pixel 6 Pro using Tapatalk

Well considering that Edge was not introduced until April of 2015, somebody must have been using it between 2004 and then, but I don't know why. Maybe because in was included with Windows prior to Edge and a modified version was included on those AOL CDs you used to see everywhere.

Personally I like Mozilla Firefox. Prior to it I used Netscape Suite, on whose source code Mozilla Project built their version browser, initially called Phoenix and in 2004 was released as Firefox. Netscape and then Firefox provided tabs in their browser long before Windows added them to EI.

[anothertech]

Re: Multiple SC899 Codes Today

We have gotten multiple SC899 code calls today. Anyone else seeing this? Seems like a weird coincidence that Internet Explorer was just DC'd and we get multiple SC899 codes soon after.

We got some 899's last week and I saw one today. Firmware update fixes it.

[brodiescomics]

Re: Multiple SC899 Codes Today

Yes, customers still use IE. Along with Windows XP, Windows 7, etc. Yes, they need to upgrade. No, We cannot make them.

FW updates have been effective with our recent SC899 calls. 5 total yesterday (which is unusual). Let's see what today brings.

[copier tech]

Re: Multiple SC899 Codes Today

We have gotten multiple SC899 code calls today. Anyone else seeing this? Seems like a weird coincidence that Internet Explorer was just DC'd and we get multiple SC899 codes soon after.

Easy fix. Update the firmware then shut down the Ricoh (you don't state which model)

Next delete ALL print jobs in the queues on each PC/server then check all are printing via IP port not WSD.

Finally set all all users default browser to Microsoft Edge.

Power on the 'Ricoh' & try a test print.

[brodiescomics]

Re: Multiple SC899 Codes Today

Easy fix. Update the firmware then shut down the Ricoh (you don't state which model)

Next delete ALL print jobs in the queues on each PC/server then check all are printing via IP port not WSD.

Finally set all all users default browser to Microsoft Edge.

Power on the 'Ricoh' & try a test print.

Thanks. I am very familair with fixing these codes. Just curious of the timing and root cause. NO new ones today BTW. Maybe just a coincidence.

[slimslob]

Re: Multiple SC899 Codes Today

Thanks. I am very familair with fixing these codes. Just curious of the timing and root cause. NO new ones today BTW. Maybe just a coincidence.

Root cause is something in a single print job. That is why I always disconnected the network cable, cycled power on the Ricoh, enter the printer function and bring up the job list before reconnecting the network cable. The offending job will be the first, possibly the only job, to appear on the job list. You now can determine what computer sent it and what it was. More often than not it will be something having to do with fantasy sports, sports betting or playoff brackets.

[anothertech]

Re: Multiple SC899 Codes Today

_{Lately it's been caused by new Windows 11 computers being installed with IPP printing. The Ricoh machine are just not ready for the IPP print until they've been updated.}

[Charles_112]

Re: Multiple SC899 Codes Today

The firmware update was published largely to help with WIN11 not completing the transmission, and it is mostly effective.
However, we have a number that would continue to have issues due to their using WSD instead of the actual Ricoh print driver that that specific machine using and actual IP port addressing.
A customer had a new hire + new notebook computer setting up from scratch.
Any machine they directed any job to resulted in the machines coding out.
Delete ALL WSD and install the actual drivers for all of the machines there, and there were no "re-occurrences"
That will also help with affectively transmitting the control codes to have the machine duplex+staple, etc

[brodiescomics]

Re: Multiple SC899 Codes Today

Yes, the WSD issue is always a PITA, mostly due to lazy IT who want to do the setups themselves, and then do it half ass with Universal Drivers and WSD ports.

[slimslob]

Re: Multiple SC899 Codes Today

Yes, the WSD issue is always a PITA, mostly due to lazy IT who want to do the setups themselves, and then do it half ass with Universal Drivers and WSD ports.

Or untrained users who let Windows find and setup new devices which always uses WSD as the port and Windows type drivers like the Ricoh type driver.

[bencopier]

Re: Multiple SC899 Codes Today

update firmware