IMC3000 image quality

[tonerhead]

Re: IMC3000 image quality

The paper is within spec for tray feed, but not for auto duplexing. That probably explains why you say it is good if you manually duplex it. I think the machine is smart enough to know that it will not auto duplex over 256 gsm. Customers love the imaging on that paper, but the coated paper is not really recommended for the machine. I've had similar issues even with the "Pro" series. I would get some standard bond paper of say 256 gsm or less and show the customer that it is not the machine but the coating and thickness of the paper. Either that or have the customer continue to manually duplex the jobs since you said that works fine. I hate the fact that customers think paper is paper. You get some high gloss 300gsm chromecoat that isn't copying properly and they wonder why. You might get 1 or 2 working fine, but a run of 100 looks like crap overall.

[slimslob]

Re: IMC3000 image quality

The paper is within spec for tray feed, but not for auto duplexing. That probably explains why you say it is good if you manually duplex it. I think the machine is smart enough to know that it will not auto duplex over 256 gsm. Customers love the imaging on that paper, but the coated paper is not really recommended for the machine. I've had similar issues even with the "Pro" series. I would get some standard bond paper of say 256 gsm or less and show the customer that it is not the machine but the coating and thickness of the paper. Either that or have the customer continue to manually duplex the jobs since you said that works fine. I hate the fact that customers think paper is paper. You get some high gloss 300gsm chromecoat that isn't copying properly and they wonder why. You might get 1 or 2 working fine, but a run of 100 looks like crap overall.

IMHO it is not supported for auto duplex because the MFP cannot proper adjust PTR current for the each side. As for coated paper, the biggest problems I have ever encountered are the coating melting to the fusing film or the color toner offsetting.

[tonerhead]

Re: IMC3000 image quality

IMHO it is not supported for auto duplex because the MFP cannot proper adjust PTR current for the each side. As for coated paper, the biggest problems I have ever encountered are the coating melting to the fusing film or the color toner offsetting.

I'm going to disagree with you, no disrespect. In this model auto duplex weight is driven by the the ability to drive the paper through the duplex, spec is 256 gsm. Paper feed which doesn't use the duplex paths is 300gsm max. Here is a snippet from the theory of operation from the manual

Paper Transfer Mechanism
A bias is applied to the image transfer drive roller to transfer the image on the Image transfer
belt to the paper (repulsion transfer). As there is no paper between the Image transfer roller and
toner image, this method is not easily affected by paper conditioning.



This machine uses repulsion transfer so the thickness of the paper s.b. irrelavent as to toner transfer. The thickness specs I believe are for travel and movement only. Since he says manual duplex is good, I'm guessing it's something buckling when auto duplex is tried.

I think we all agree though that the glossy coated paper is not really spec'd for copiers.

[Alexarcas]

Re: IMC3000 image quality

Coated paper? Usually that's coated just on one side - would be interesting to know if the paper spec sheet says it's suitable for duplex printing...

the error always occurs on the second side, regardless of the position of the sheet

[Alexarcas]

Re: IMC3000 image quality

Ricoh have already told the guy that the stock is outside machine spec and not to run it.
Yet here he is still asking for a workaround instead of putting the responsibility back onto the customer to find a more suitable stock to use.

Curious, but I'm looking for something smarter than Ricoh's answer and yours. You take a Ricoh MPC2050 that only supports 150gr duplex, and it prints well. So where are we? catalog specifications?

I've been a technician at Ricohs for 14 years, and since it's a basic problem, I wouldn't even come here to discuss it.

[Alexarcas]

Re: IMC3000 image quality

Of course there's no "success" guarantee, especially if it would work "now" but not in the "future" due to component age/wear. Still from tech technical point ofview I wander why it works OK "manual duplex" and not auto-duplex (giving he uses the same paper type for both) - at least I can't see any fusing offset and there's also no mention of jamming issues.

Thanks.
theoretically, the sheet managing to make the duplex path would not be a problem for the fusion, since it goes hotter. The machine does not apply the same transfer current on the duplex as on a single sheet, that is what is strange.

[Alexarcas]

Re: IMC3000 image quality

The paper is within spec for tray feed, but not for auto duplexing. That probably explains why you say it is good if you manually duplex it. I think the machine is smart enough to know that it will not auto duplex over 256 gsm. Customers love the imaging on that paper, but the coated paper is not really recommended for the machine. I've had similar issues even with the "Pro" series. I would get some standard bond paper of say 256 gsm or less and show the customer that it is not the machine but the coating and thickness of the paper. Either that or have the customer continue to manually duplex the jobs since you said that works fine. I hate the fact that customers think paper is paper. You get some high gloss 300gsm chromecoat that isn't copying properly and they wonder why. You might get 1 or 2 working fine, but a run of 100 looks like crap overall.

Yes. So I'm trying to find a solution for the client to print in automatic duplex. I came here looking for experiences and sharing knowledge, as I said before an MPC2050 only guarantees 150 in duplex, and with the same paper it works well.

[Alexarcas]

Re: IMC3000 image quality

IMHO it is not supported for auto duplex because the MFP cannot proper adjust PTR current for the each side. As for coated paper, the biggest problems I have ever encountered are the coating melting to the fusing film or the color toner offsetting.

theoretically, the sp 2523-04 / Thick3:Bias:BW / PaperTransfer:2side

It could correct, and alter, but not enough.

[slimslob]

Re: IMC3000 image quality

Curious, but I'm looking for something smarter than Ricoh's answer and yours. You take a Ricoh MPC2050 that only supports 150gr duplex, and it prints well. So where are we? catalog specifications?

I've been a technician at Ricohs for 14 years, and since it's a basic problem, I wouldn't even come here to discuss it.

Lets see, your profile states that you have been a technician for 2-10 years. Apparently you are lying about being with Ricoh for 14 years, I am starting to doubt if you even are a technician at all.

[Alexarcas]

Re: IMC3000 image quality

Lets see, your profile states that you have been a technician for 2-10 years. Apparently you are lying about being with Ricoh for 14 years, I am starting to doubt if you even are a technician at all.

If that's the most important thing for you, it shouldn't prove anything, but I'll even send you a print, of the very complaint I made on the Ricoh Ricess portal, maybe you don't even know it.

But if you can help with anything it would be useful

Sem Título.jpg

[slimslob]

Re: IMC3000 image quality

If that's the most important thing for you, it shouldn't prove anything, but I'll even send you a print, of the very complaint I made on the Ricoh Ricess portal, maybe you don't even know it.

But if you can help with anything it would be useful

[ATTACH=CONFIG]57109[/ATTACH]

Actually, the most important thing is that you have already posted conflicting information between this thread and your profile. You have several senior techs and service managers from around the world and you are basically ignoring it.

Filing a complaint with Ricoh is what end users do. What technicians do, or at least with Ricoh-USA, is request an onsite visit from the Ricoh regional technical support individual.

[Alexarcas]

Re: IMC3000 image quality

Actually, the most important thing is that you have already posted conflicting information between this thread and your profile. You have several senior techs and service managers from around the world and you are basically ignoring it.

Filing a complaint with Ricoh is what end users do. What technicians do, or at least with Ricoh-USA, is request an onsite visit from the Ricoh regional technical support individual.

excuse my english, translator.
For the first time I am resorting to these means, I never needed it with the help of ricoh's support, in this case, I suspect that there is a solution, ricoh not wanting to give these equipment the possibility of these types of work.
Sorry if any answers were wrong or conflicting.
I'm from Portugal, I already asked for support at RICESS, but his answer doesn't convince me. If the paper transfers well in just one pass, the second would have to do the same, because the toner remains on the transfer belt.
I am a local ricoh technician authorized agent.


I've tried helping everyone in Ricoh Portugal, and Spain, they can't help me.

I cannot accept that it is impossible. When on the first pass it does the transfer well. Duplex limitation for me, just has to do with the paper path, it can make the transfer/fusion difficult, but it shouldn't have any difference from the first to the second.
even because the sheet has already been passed once, it should be better.

[dalewb74]

Re: IMC3000 image quality

Actually, the most important thing is that you have already posted conflicting information between this thread and your profile. You have several senior techs and service managers from around the world and you are basically ignoring it.

Filing a complaint with Ricoh is what end users do. What technicians do, or at least with Ricoh-USA, is request an onsite visit from the Ricoh regional technical support individual.

can i get an AMEN?

[slimslob]

Re: IMC3000 image quality

excuse my english, translator.
For the first time I am resorting to these means, I never needed it with the help of ricoh's support, in this case, I suspect that there is a solution, ricoh not wanting to give these equipment the possibility of these types of work.
Sorry if any answers were wrong or conflicting.
I'm from Portugal, I already asked for support at RICESS, but his answer doesn't convince me. If the paper transfers well in just one pass, the second would have to do the same, because the toner remains on the transfer belt.
I am a local ricoh technician authorized agent.


I've tried helping everyone in Ricoh Portugal, and Spain, they can't help me.

I cannot accept that it is impossible. When on the first pass it does the transfer well. Duplex limitation for me, just has to do with the paper path, it can make the transfer/fusion difficult, but it shouldn't have any difference from the first to the second.
even because the sheet has already been passed once, it should be better.

The truth is you are expecting Production Quality color from a non production model.

[UNICORNico]

Re: IMC3000 image quality

excuse my english, translator.
For the first time I am resorting to these means, I never needed it with the help of ricoh's support, in this case, I suspect that there is a solution, ricoh not wanting to give these equipment the possibility of these types of work.
Sorry if any answers were wrong or conflicting.
I'm from Portugal, I already asked for support at RICESS, but his answer doesn't convince me. If the paper transfers well in just one pass, the second would have to do the same, because the toner remains on the transfer belt.
I am a local ricoh technician authorized agent.


I've tried helping everyone in Ricoh Portugal, and Spain, they can't help me.

I cannot accept that it is impossible. When on the first pass it does the transfer well. Duplex limitation for me, just has to do with the paper path, it can make the transfer/fusion difficult, but it shouldn't have any difference from the first to the second.
even because the sheet has already been passed once, it should be better.

Dear Spanish colleague (Portuguese neighbor) .
Unfortunately, if from Ricces they indicate that this work is not prepared for said device, I am afraid that it is so. According to the specifications of the 2-sided paper drawers, they must be able to be raised up to a certain type of grammage if said drawer is specialized.
In your case, I think that the machine itself is already indicating that the twisting of this type of paper is the breaking factor, so when the process is manual it does not generate a defect. Even so, I can tell you that from experience, despite the adjustments that we can make to the specialization of the drawers, both in format, thickness, and "type" of paper, they will not always meet expectations.
As some colleagues have said in this thread, even with the PRO range, similar problems usually occur, so the "business" range should not expect more from where not there, and you have to try to communicate that to customers.