PROC5300s Intermittent Noise

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  • Batman1976
    Technician

    50+ Posts
    • Jun 2016
    • 88
    #1

    [Misc] PROC5300s Intermittent Noise

    Hi all,

    Has anyone had any issues of Proc5300 with intermittent fan noise? We have run fans in output mode and cannot pin point a noise.

    Does seem to be very intermittent, as usual customer complains about the noise when we arrive to site the device seems fine.

    Any ideas or previous experience of an intermittent noise would be greatfull.

    Thanks
    Batman1976
    Tags: arrive, complains, intermittent, noise
    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3865
      #2
      Re: PROC5300s Intermittent Noise

      Ask the customer to record a video of it doing it if they can. That's the only way to troubleshoot an intermittent noise.
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

        Comment

        • luca72
          Field Supervisor

          1,000+ Posts
          • Oct 2017
          • 1677
          #3
          Re: PROC5300s Intermittent Noise

          Originally posted by Batman1976
          Hi all,

          Has anyone had any issues of Proc5300 with intermittent fan noise? We have run fans in output mode and cannot pin point a noise.

          Does seem to be very intermittent, as usual customer complains about the noise when we arrive to site the device seems fine.

          Any ideas or previous experience of an intermittent noise would be greatfull.

          Thanks
          Batman1976
          it would seem like some fans, sometimes you just need to clean them, the accumulation of dust can unbalance them and create noises, try again with sp output check, and hit them lightly with the screwdriver handle to see how they react, I would start from those that tend to be operated for the longest time , while you're at it, clean the filters too
          "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

            Comment

            • Batman1976
              Technician

              50+ Posts
              • Jun 2016
              • 88
              #4
              Re: PROC5300s Intermittent Noise

              Originally posted by TonerMunkeh
              Ask the customer to record a video of it doing it if they can. That's the only way to troubleshoot an intermittent noise.

              Yep, Done that have the video but machine doesn't do when attending site.

                Comment

                • TonerMunkeh
                  Professional Moron

                  2,500+ Posts
                  • Apr 2008
                  • 3865
                  #5
                  Re: PROC5300s Intermittent Noise

                  Can you post it? A few other pairs of ears may help.
                  It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

                  Hit it.

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 8101
                      #6
                      Re: PROC5300s Intermittent Noise

                      Originally posted by Batman1976
                      Hi all,

                      Has anyone had any issues of Proc5300 with intermittent fan noise? We have run fans in output mode and cannot pin point a noise.

                      Does seem to be very intermittent, as usual customer complains about the noise when we arrive to site the device seems fine.

                      Any ideas or previous experience of an intermittent noise would be greatfull.

                      Thanks
                      Batman1976
                      We've had to replace the fiery fans on a few devices due to noise.
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk
                      ​

                        Comment

                        • luca72
                          Field Supervisor

                          1,000+ Posts
                          • Oct 2017
                          • 1677
                          #7
                          Re: PROC5300s Intermittent Noise

                          Originally posted by Batman1976
                          Yep, Done that have the video but machine doesn't do when attending site.
                          well, let's change the approach, it must be said that, thinking about it, since you haven't heard it, it's not necessarily a fan, maybe it's a drum that whistles(?) or a bushing a developer unit creaking(?) ....try again with sp output check, and get everything running.
                          "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                            Comment

                            • anothertech
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Nov 2007
                              • 1756
                              #8
                              Re: PROC5300s Intermittent Noise

                              Originally posted by TonerMunkeh
                              Can you post it? A few other pairs of ears may help.
                              Well, count me out, I can't hear high pitched noises any more. That does make troubleshooting noises a little more difficult these days.

                              Sometimes I run fans and motors in service mode while the customer listens until they say "That's it!"

                                Comment

                                • DRichard
                                  Trusted Tech

                                  250+ Posts
                                  • May 2008
                                  • 482
                                  #9
                                  Re: PROC5300s Intermittent Noise

                                  Originally posted by anothertech
                                  Well, count me out, I can't hear high pitched noises any more. That does make troubleshooting noises a little more difficult these days.

                                  Sometimes I run fans and motors in service mode while the customer listens until they say "That's it!"
                                  Don't feel too bad. You're not the only Old Fu**er on here. Myself included .
                                  "Enjoy every sandwich."

                                  -- Warren Zevon

                                    Comment

                                    • DRichard
                                      Trusted Tech

                                      250+ Posts
                                      • May 2008
                                      • 482
                                      #10
                                      Re: PROC5300s Intermittent Noise

                                      Originally posted by DRichard
                                      Don't feel too bad. You're not the only Old Fu**er on here. Myself included .
                                      The bitch of it, is I REALLY DO hear high-pitch sounds. It's my tinnitus...and it's on ALL THE TIME!!!
                                      "Enjoy every sandwich."

                                      -- Warren Zevon

                                        Comment

                                        • slimslob
                                          Retired

                                          Site Contributor
                                          25,000+ Posts
                                          • May 2013
                                          • 36796
                                          #11
                                          Re: PROC5300s Intermittent Noise

                                          Originally posted by DRichard
                                          The bitch of it, is I REALLY DO hear high-pitch sounds. It's my tinnitus...and it's on ALL THE TIME!!!
                                          You should not feel so all alone.

                                            Comment

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