Used Toner Case Is Full. Savin 9945DP

[Guest]

Can someone please tell me how to fix a "Used Toner Case Is Full" error? Where is the used toner case and how do you empty it?

Please help. My copier is down until I can clear this error.


Thank You,

Ray
rbennett@tmk-ink.com

[copytechman]

Thats not an item thats user cleanable, and requires a service tech to do it right. I'd suggest you call a service provider. Cleaning it can be messy and usually requires a toner vacuum to do it well!

Regards!
A.

[rbennett]

Thank you so much for the fast reply!!
The copier is so old that I can not find anyone to service it.
I already cleaned out the excess toner case but I dont know how to clear the error message. Can you please tell me the process for reseting the error on the screen?

Thank you,

RB

[copytechman]

Was it the unit mounted on the left door that u cleaned out? Please advise!
Regards!
A.

[rbennett]

No it was mounted on the right hand side. I accessed it through the front door. I had to also open the right side door to be able to remove the Fuser assy. The Catch can was under the fuser assy on the right.

RB

[Jomama46]

Was it the unit mounted on the left door that u cleaned out? Please advise!
Regards!
A.

'cause if it was, you was standing in the rear of the machine..

....waiting to see what he emptyed. (The black powder in the developer unit?)

[copytechman]

My bad, not the left side (doh), did u clean or remove anything from the right door (the one that folds down to access the drum), (if the waste toner was cleaned properly the message resets on its own).

Regards!
A.

[Jomama46]

I accessed it through the front door. I had to also open the right side door to be able to remove the Fuser assy. The Catch can was under the fuser assy on the right.

The transfer unit, which is attached to the right door is also the used toner container, it has to be disassembled and vacuumed out.

If you cleaned anything else out, you got problems.
Under the fuser is the PCU assy and below that is the developer unit. What have you done?!

[rbennett]

There was a PC board there that I cleaned and extra toner that was on the scrapper over the roller.

[rbennett]

What does the sensor look like so I can clean that also plz?

RB

[copytechman]

Like prior posts said, it's built into the transfer unit mounted on the right door (drum access door), again I'd suggest calling in a tech to clean it properly, it requires some disassembly to clean/empty properly.

Regards!
A.

[Jomama46]

Is this the assy you cleaned? The sensor is #11 and is piezo and so doesnt need to be cleaned, just uncovered.

Notice there is no PC board.

[copytechman]

Ye haa, good times...
A.

[copytechman]

I'm thinking he cleaned the id sensor.
Regards
A.

[Jomama46]

my money is on pcu or dev