Mp c3004 paper jam code 019

[Polo-022]

Machine jams randomly, paper does not entry into the fuser.
It curls just under the fuser module and it happens from all trays,
same thing, even if it is A4 LEF, A5, A4SEF.
Counter is : 155Κ Βκ & 90Κ Cl total prints.
Customer use to print only single pages, one at a time...
I did replace the fuser motor one-way pulleys ( there are 2 of them)
but the problem remains...
May i ask your help?
Thanks a lot.

[dalewb74]

Re: Mp c3004 paper jam code 019

firmware? new paper feed rollers in all trays?

[Polo-022]

Re: Mp c3004 paper jam code 019

Firmware is up to date and the feed rollers are at a very good condition.
No missfeed jams.

[slimslob]

Re: Mp c3004 paper jam code 019

Check the PTR and it alignment with the ITB.

[emiliorsg]

Re: Mp c3004 paper jam code 019

First check that the fuser gears are not broken, which is usual. Also check the status of the PTR unit. If you can try another fuser unit. With that counter it may be in bad condition.

[TonerMunkeh]

Re: Mp c3004 paper jam code 019

A worn fusing sleeve or pressure roller is usually the cause of jams 18 or 19.

[luca72]

Re: Mp c3004 paper jam code 019

Machine jams randomly, paper does not entry into the fuser.
It curls just under the fuser module and it happens from all trays,
same thing, even if it is A4 LEF, A5, A4SEF.
Counter is : 155Κ Βκ & 90Κ Cl total prints.
Customer use to print only single pages, one at a time...
I did replace the fuser motor one-way pulleys ( there are 2 of them)
but the problem remains...
May i ask your help?
Thanks a lot.

can be the bad harness behind the PTR unit (from machine), or sensor, to check quickly, try to change entire PTR unit with harness with another.

PTR.jpg

[MIGUELMARCHENA]

Re: Mp c3004 paper jam code 019

Personally, if I see that some copy or print comes out randomly and then it gets stuck with this code 019, I disassemble the sleep fuser and apply oil to the heating pad, I clean the inside of the sleeve, I check the bushings, if they are expired I change them etc
there you will already know.

[slimslob]

Re: Mp c3004 paper jam code 019

Machine jams randomly, paper does not entry into the fuser.
It curls just under the fuser module and it happens from all trays,
same thing, even if it is A4 LEF, A5, A4SEF.

For clarification, does it curl into a tube like excessive damp paper can do in the exit tray or does it accordion jam as in this image?

[Polo-022]

Re: Mp c3004 paper jam code 019

For clarification, does it curl into a tube like excessive damp paper can do in the exit tray or does it accordion jam as in this image?

It curls just like an excessive damp paper, no dog ears, it never enters into the fuser area. Yesterday i replaced side door interlock switch, today i have reports that it is jamming again.

[Polo-022]

Re: Mp c3004 paper jam code 019

can be the bad harness behind the PTR unit (from machine), or sensor, to check quickly, try to change entire PTR unit with harness with another.

[ATTACH=CONFIG]60897[/ATTACH]

Well, i did the same thought, but i didn't replace it yet, but i will, tomorrow!

[Polo-022]

Re: Mp c3004 paper jam code 019

First check that the fuser gears are not broken, which is usual. Also check the status of the PTR unit. If you can try another fuser unit. With that counter it may be in bad condition.

My next step will be transfer assy replacement, to check mostly the wiring of fuser entrance sensor and the next fuser replacement, or parts of it. I have to say that there are no broken gears, or worn and it never jams into the fuser, or after...

[luca72]

Re: Mp c3004 paper jam code 019

Personally, if I see that some copy or print comes out randomly and then it gets stuck with this code 019, I disassemble the sleep fuser and apply oil to the heating pad, I clean the inside of the sleeve, I check the bushings, if they are expired I change them etc
there you will already know.

true, J019 happened very often on the mpc2051, only that the fuser there was very ugly to disassemble

[slimslob]

Re: Mp c3004 paper jam code 019

true, J019 happened very often on the mpc2051, only that the fuser there was very ugly to disassemble

The latches for the paper transfer unit were no piece of cake either.

[Polo-022]

Re: Mp c3004 paper jam code 019

Fuser Unit Replacement stopped paper jams. It was a premature failure of it
and i did not take the risk to re-oil the pad, or to replace it.
Thanks again for your support!!