Scanning shrink. anyone of you encounter?

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  • aaalexxx
    Engineer

    50+ Posts
    • Jul 2009
    • 51
    #1

    Scanning shrink. anyone of you encounter?

    hi guys,

    got 1 customer complain when scanning, the document shrink. at panel glass it's okay. but at ADF, the docment shrink. how do you guys resolved such issues.

    Thanks.
    Tags: adf, clean, copies, dirty, edge, image, lead edge, line, magnification, model, normal, original, page, paper, pdf, printing, sca, scan, scanning, sensor, sensors, set, settings, shrunk, side, size
    • Eric1968
      Service Manager

      1,000+ Posts
      • Jan 2009
      • 2459
      #2
      Which model?

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        • Venom
          Technical/IT Support

          500+ Posts
          • Nov 2009
          • 765
          #3
          Clean the sensors
          IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

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            • GhostInTheMachine
              Technician

              50+ Posts
              • Feb 2010
              • 88
              #4
              When scanning to PDF the image will shrink about 3% I think. This is normal.

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                • knightfall
                  Senior Tech

                  500+ Posts
                  • Jul 2006
                  • 633
                  #5
                  which model and how much shrink? maybe dirty original size sensors on the ADF.
                  Get your facts first, and then you can distort them as much as you please.

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                    • msaeger
                      Trusted Tech

                      250+ Posts
                      • Sep 2008
                      • 333
                      #6
                      The problem I see is people scan to a pdf and there will be a line on the side from the edge of the paper getting picked up. Acrobat's default printing settings is fit to page so then they print it and the page gets shrunk so the line from the edge of the paper will fit. If they just set it to not scale when printing they don't have a problem.

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                        • Choro1dal
                          Trusted Tech

                          100+ Posts
                          • Jun 2008
                          • 176
                          #7
                          Have you checked to see if copies from originals fed through the ADF are reduced? I would suggest checking this and adjusting ADF sub scan magnification, lead edge and side to side registraions prior to anything else.

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