Ricoh MPC2030 Data clear

[Kenny]

Hi have a customer with the above machine and they want us to data clear it as they are a solicitors and there old information needs removing, we don't work on Ricoh so could do with some help before we visit

Many thanks

Kenny

[lilleputte]

Re: Ricoh MPC2030 Data clear

Hi.

if you want to delete information , just format the hard drive and reboot the machine

[Kenny]

Re: Ricoh MPC2030 Data clear

Hi.

if you want to delete information , just format the hard drive and reboot the machine

do I need a service code ?

Thanks for your help

[lilleputte]

Re: Ricoh MPC2030 Data clear

Hi.

1. Go to service-mode , yellow-107 and hold stop for a few seconds

2. Press copy-sp

3. Press mode

4. Go to "Format hdd" and choose "1" and execute

[Kenny]

Re: Ricoh MPC2030 Data clear

Hi.

1. Go to service-mode , yellow-107 and hold stop for a few seconds

2. Press copy-sp

3. Press mode

4. Go to "Format hdd" and choose "1" and execute

great thanks

[Kenny]

Re: Ricoh MPC2030 Data clear

great thanks

sorry for been an idiot, not gone to site yet but how do you get in service mode is it simple ?

[Kenny]

Re: Ricoh MPC2030 Data clear

just re read first post !!!!! sorry

[Gift]

Re: Ricoh MPC2030 Data clear

HDD format is ok as a first step but does not remove all customer data - you should also perform "memory clear", you can found it within sp group 5 (mode). If you open this SP you'll find several options - don't chosse "all" - start with IMH and then all other below IMH, this way you'll keep some important engine related parameters like CCD/laser values. If the machine is equipped with a fax card you also should enter fax sp - clear data - factory reset (or something like this).

[Kenny]

Re: Ricoh MPC2030 Data clear

HDD format is ok as a first step but does not remove all customer data - you should also perform "memory clear", you can found it within sp group 5 (mode). If you open this SP you'll find several options - don't chosse "all" - start with IMH and then all other below IMH, this way you'll keep some important engine related parameters like CCD/laser values. If the machine is equipped with a fax card you also should enter fax sp - clear data - factory reset (or something like this).

Sorted thanks for the help chaps !!! much appreciated

Kenny