Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

[tonerjockey]

Hello guys, i hope you are doing good and things will get back to normal very soon.


i have this customer with the error code.
the samsung fault isolation seems inconclusive partially.


it lists a fuser motor or exit motor fault and a part number. but that comes up as a main drive motor.
and the parts diagram also shows a fuser exit motor.


the machine is one of my furthest away, so i haven't gone to look at it yet.


i am wondering if anyone has had this issue, and if it is the main drive responsible for the fuser drive, or the fuser exit motor.


obviously, in the old days, it would be a likely frozed fuser bearing.


but i havnt seen that in years. and i cant remember, if this box actually uses a fixing film since i think its an HP device??


if anyone has any tips or hints, i would appreciate it.



i hope you all have a very nice day, and hope to see you out in the field very soon.

Jim

[Phil B.]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

Hello guys, i hope you are doing good and things will get back to normal very soon.


i have this customer with the error code.
the samsung fault isolation seems inconclusive partially.


it lists a fuser motor or exit motor fault and a part number. but that comes up as a main drive motor.
and the parts diagram also shows a fuser exit motor.


the machine is one of my furthest away, so i haven't gone to look at it yet.


i am wondering if anyone has had this issue, and if it is the main drive responsible for the fuser drive, or the fuser exit motor.


obviously, in the old days, it would be a likely frozed fuser bearing.


but i havnt seen that in years. and i cant remember, if this box actually uses a fixing film since i think its an HP device??


if anyone has any tips or hints, i would appreciate it.



i hope you all have a very nice day, and hope to see you out in the field very soon.

Jim

no samsux is samsux....

SOME newer HP run the samsux engine.

you may not be able to get parts tho.. been a while since i dealt with that trash brand good luck.

[tonerjockey]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

Hi everyone, Happy Friday.
i hope you are doing good.

so i wanted to post the outcome on this code.


its a far call, so i asked them to open the right side door, and look for any jammed paper.


they said that there was none, but open and closing the door cleared the code.


and i haven't heard from them since. so i assuming its still running.


also, i was thinking that this was an HP box, because when i downloaded the print and scan drivers, it was from the HP website.


anyway, the strange issues, always seem to be from the farthest customers.


Have a safe and great weekend. hope we all get the go ahead soon.
Jim

[Phil B.]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

Hi everyone, Happy Friday.
i hope you are doing good.

so i wanted to post the outcome on this code.


its a far call, so i asked them to open the right side door, and look for any jammed paper.


they said that there was none, but open and closing the door cleared the code.


and i haven't heard from them since. so i assuming its still running.


also, i was thinking that this was an HP box, because when i downloaded the print and scan drivers, it was from the HP website.


anyway, the strange issues, always seem to be from the farthest customers.


Have a safe and great weekend. hope we all get the go ahead soon.
Jim

samsux sold it's printer division TO HP... but HP really hasn't stepped up with parts... firmware upgrades...

before that samsux was rebranding their engines for Xerox - Dell and another brand that I can't remember right now.

run a check in this forum: https://www.copytechnet.com/forums/industry-news/ for samsung/hp news

[tonerjockey]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

Thanks for the info Phil.

i do appreciate it. yes, i never liked anything about sammy's. total junk inho...


Jim

[Phil B.]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

Thanks for the info Phil.

i do appreciate it. yes, i never liked anything about sammy's. total junk inho...


Jim

my last job I was service manager ... the Ops mgr and I both told the boss HELL FUCKING NO when he asked about applying for a Samsung Dealer/Repair Depot.

but as the " supreme being " he went against our suggestions...

he put 120 small mono samsux in the NC General Assmy building....

i was there ALL the time ... fuser and feeds were complete trash.. very weak in life.... hard to replace.. and cost of parts was out of this world...

we could buy parts cheaper thru Collins (no long in business) than we could from Samsux HQ.

and I won't even get into their RMA/Warranty/Reimbursement issues

I was really happy when he told them to shove it...

(he did lose the NCGA account strictly due to that debacle)

[tonerjockey]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

yea, remember back ? i cant remember if it was 20 years ago. but some sammy's were also sold with the Xerox badge on them .

it was such a terrible quirky design. they all needed to have the under side of the glass cleaned. and it was a total pain to get that top platen cover carefully off with all the screws, hidden plastic clips, hidden screws etc.


i guess after you did it a bunch, it was a lot easier, but what a crappy design.
i still see that same concept, if you can call it that, on the Xerox 4250 mfc.


and the toner and drum designs, the paper feed. god. like they said, lets reinvent the wheel, but as terribly as it can possibly be. you know, out of round.

and with the thought of the poor tech that actually has to deal with it.


Dell's are the same way. whoever makes them. likely samdung...


have a great weekend Phil.

[Phil B.]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

yea, remember back ? i cant remember if it was 20 years ago. but some sammy's were also sold with the Xerox badge on them .

it was such a terrible quirky design. they all needed to have the under side of the glass cleaned. and it was a total pain to get that top platen cover carefully off with all the screws, hidden plastic clips, hidden screws etc.


i guess after you did it a bunch, it was a lot easier, but what a crappy design.
i still see that same concept, if you can call it that, on the Xerox 4250 mfc.


and the toner and drum designs, the paper feed. god. like they said, lets reinvent the wheel, but as terribly as it can possibly be. you know, out of round.

and with the thought of the poor tech that actually has to deal with it.


Dell's are the same way. whoever makes them. likely samdung...


have a great weekend Phil.

ok you ruined my day ..

Yes Xerrocks another brand that is just SOOOO stupid in their way of handling things...

been a Xerox tech ... my gawd since 1998.. what a long painful road THAT has been.

[tonerjockey]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

Yes, i was there way back. i really enjoyed it for a long while. but the color copiers in the early to mid 80's, and the low pay burned me out.

but they could have built there stuff better, seeing that they started the whole thing. and the Japanese kicked their butts.


Hey Phil, have a great weekend.

[Phil B.]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

Yes, i was there way back. i really enjoyed it for a long while. but the color copiers in the early to mid 80's, and the low pay burned me out.

but they could have built there stuff better, seeing that they started the whole thing. and the Japanese kicked their butts.


Hey Phil, have a great weekend.

wishing the same for you brother

[vigour]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

Hello guys, i hope you are doing good and things will get back to normal very soon.


i have this customer with the error code.
the samsung fault isolation seems inconclusive partially.


it lists a fuser motor or exit motor fault and a part number. but that comes up as a main drive motor.
and the parts diagram also shows a fuser exit motor.


the machine is one of my furthest away, so i haven't gone to look at it yet.


i am wondering if anyone has had this issue, and if it is the main drive responsible for the fuser drive, or the fuser exit motor.


obviously, in the old days, it would be a likely frozed fuser bearing.


but i havnt seen that in years. and i cant remember, if this box actually uses a fixing film since i think its an HP device??


if anyone has any tips or hints, i would appreciate it.



i hope you all have a very nice day, and hope to see you out in the field very soon.

Jim

I saw this on a x4300 I think. It would occasionally jam but you couldn't duplicate it. After going for a finished problem it kept jamming every page st the fuser. That fuser motor can only be ordered on an assembly with 2 motors.. some day it will completely die on you

Sent from my SM-G950U using Tapatalk

[tonerjockey]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

I saw this on a x4300 I think. It would occasionally jam but you couldn't duplicate it. After going for a finished problem it kept jamming every page st the fuser. That fuser motor can only be ordered on an assembly with 2 motors.. some day it will completely die on you

Sent from my SM-G950U using Tapatalk

Hi Vigour, thank you.

I saw a main drive assemble next to a Fuser exit motor in the parts book.

Is the problem resolved by replacing the main drive unit?
The code came up as a Fuser and Fuser exit motor malfunction.

But the parts book seems to show another part?

I hadn't been called back, but I wonder if it's a futile repair in a small room at the customers site.
Similar to some hp colors now.

Do you have any advice or recommendation about replacing it?

Thank you, Jim

[vigour]

Re: Samsung MultiXpress X4250 LX error fuser motor failure A1-1211

As far as I remember , we could not find the part number for the fuser motor so we called HP and they gave us the part number for the assembly which had 2 or 3 motors. I cannot remember if the main drive motor was on the assembly. The machine had about 3 weird finisher jams over 6 months to a year. These jams would eventually go away, until that last time when it kept jamming in the fuser. I think you have enough time before you have to change that motor. I thin it was intermittent until we removed the motor and turned it by hand, then it died completely

Parts Manual Section 5.2 Drive Fuser-Exit
JC93-00441A DRIVE FUSER-EXIT; SEC,1.1,47*8.9,75,GRAY, SA 1