SCX-6345 getting a lot of black lines on the scanner glass.

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  • krm
    Trusted Tech

    100+ Posts
    • Aug 2009
    • 233

    #1

    SCX-6345 getting a lot of black lines on the scanner glass.

    Sometimes there is visible stuff on the glass and other times it's not. It will go away with cleaning and come back shortly. They are not using white out or anything else I can see. Anybody experience this and come up with a fix?
    Thanks in advance.
  • ZOOTECH
    Senior member of CRS

    Site Contributor
    2,500+ Posts
    • Jul 2007
    • 3374

    #2
    Re: SCX-6345 getting a lot of black lines on the scanner glass.

    Originally posted by krm
    Sometimes there is visible stuff on the glass and other times it's not. It will go away with cleaning and come back shortly. They are not using white out or anything else I can see. Anybody experience this and come up with a fix?
    Thanks in advance.
    If you have access to silicon oil, wipe the glass down and then buff it out.
    "You can't trust your eyes, if your mind is out of focus" --

    Comment

    • krm
      Trusted Tech

      100+ Posts
      • Aug 2009
      • 233

      #3
      Re: SCX-6345 getting a lot of black lines on the scanner glass.

      Originally posted by ZOOTECH
      If you have access to silicon oil, wipe the glass down and then buff it out.
      I use brillianize and that usually does well, but not at this place. Where can I get that oil? By buff out, I'm assuming you mean put a drop or two on and just buff until it's super slick? Has this worked on this type of problem for you?

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22930

        #4
        Re: SCX-6345 getting a lot of black lines on the scanner glass.

        Try increasing the spacing between the white plate and the slit glass. Usually there are spacer features at the front and rear of the DP white plate. A simple approach is to add a few layers of self adhesive mylar to add 1/3 of a mm per layer. Same spacing front and back.

        I've done this on a wide variety of machines when you get stretched images or frequently dirty slit glass.

        Personally I don't endorse the fuser oil approach. I think it just collects particulate and gets goopy.
        =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • ZOOTECH
          Senior member of CRS

          Site Contributor
          2,500+ Posts
          • Jul 2007
          • 3374

          #5
          Re: SCX-6345 getting a lot of black lines on the scanner glass.

          Originally posted by krm
          I use brillianize and that usually does well, but not at this place. Where can I get that oil? By buff out, I'm assuming you mean put a drop or two on and just buff until it's super slick? Has this worked on this type of problem for you?
          Yes, a drop or two only, and buffed out.
          Sharp has a p/n for a silicon oil that I don't think is fuser oil, it's a lot lighter, and doesn't collect dust or gum up like I think fuser oil would.
          The height adjustment Blackcat mentioned is worth looking at.
          "You can't trust your eyes, if your mind is out of focus" --

          Comment

          • krm
            Trusted Tech

            100+ Posts
            • Aug 2009
            • 233

            #6
            Re: SCX-6345 getting a lot of black lines on the scanner glass.

            Originally posted by blackcat4866
            Try increasing the spacing between the white plate and the slit glass. Usually there are spacer features at the front and rear of the DP white plate. A simple approach is to add a few layers of self adhesive mylar to add 1/3 of a mm per layer. Same spacing front and back.

            I've done this on a wide variety of machines when you get stretched images or frequently dirty slit glass.

            Personally I don't endorse the fuser oil approach. I think it just collects particulate and gets goopy.
            =^..^=
            Thanks. I will take a look tomorrow. I'm desperate on this one. Customer is sick of the lines. How many per side?

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22930

              #7
              Re: SCX-6345 getting a lot of black lines on the scanner glass.

              Originally posted by krm
              ... How many per side?
              It'll depend on your self adhesive mylar. Maximum 0.3 to 0.5mm total spacing between the white plate and the glass. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • krm
                Trusted Tech

                100+ Posts
                • Aug 2009
                • 233

                #8
                Re: SCX-6345 getting a lot of black lines on the scanner glass.

                Originally posted by blackcat4866
                It'll depend on your self adhesive mylar. Maximum 0.3 to 0.5mm total spacing between the white plate and the glass. =^..^=
                Thanks.
                Deep cleaned the scanner and all areas today. Added two pieces mylar to the "resting areas". Two each side.The mylar I had was the one for the doc feeder on the BHDi250 series. Yeah, that ancient machine. Those guides got damaged a lot. That seemed about to your specs. I shall see what happens. I think these fast machines have trouble processing the high volume accounts. They had a BH 222 there and never had these scanner glass issues.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22930

                  #9
                  Re: SCX-6345 getting a lot of black lines on the scanner glass.

                  Time will tell.

                  Too little spacing causes jamming and frequently dirty slit glass.
                  Too much spacing causes a blur at the leading or trail edge, usually trailing edge. Or blurry images.
                  =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                  Comment

                  • Canuck
                    Tech Specialist

                    1,000+ Posts
                    • Nov 2007
                    • 1713

                    #10
                    Re: SCX-6345 getting a lot of black lines on the scanner glass.

                    Replace the glass. Cheap soft glass. Run shading correction

                    Comment

                    • RookieTech
                      Technician
                      • Jun 2008
                      • 46

                      #11
                      Re: SCX-6345 getting a lot of black lines on the scanner glass.

                      Anyone find a fix to this issue? I am having the same problem with SCX-6545N (newer) model.

                      Comment

                      • krm
                        Trusted Tech

                        100+ Posts
                        • Aug 2009
                        • 233

                        #12
                        Re: SCX-6345 getting a lot of black lines on the scanner glass.

                        Originally posted by RookieTech
                        Anyone find a fix to this issue? I am having the same problem with SCX-6545N (newer) model.

                        Black Cat's mylar helped a lot. I placed them directly on the glass at extreme ends of scanner glass. Clean with alcohol and brillianize the glass and plastic. I also left the customer a rag and cleaner + instructed them. They still have issues, but not as often. I have one 6545 that is like yours. The MFG has no ideas.

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