5935 "open door"

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  • lunar
    Junior Member
    • Mar 2013
    • 8
    #1

    5935 "open door"

    Op panel says "Door is open. Close it" Any ideas to correct. Customer is not for profit and can not afford to replace it.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22997
      #2
      Re: 5935 "open door"

      What have you done so far? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • livewire
          Senior Tech

          500+ Posts
          • Sep 2011
          • 608
          #3
          Re: 5935 "open door"

          Check PMO-ACTUATOR CVR OPEN PN:JC72-00974A

            Comment

            • lunar
              Junior Member
              • Mar 2013
              • 8
              #4
              Re: 5935 "open door"

              Opened and closed the doors, front and fuser (external and internal). Actuacted switches with screwdriver to make sure they were being actuacted. Turned off and on and unplugged. No difference.

                Comment

                • copytechman
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Nov 2008
                  • 926
                  #5
                  Re: 5935 "open door"

                  Had 1 of these do this and it was the HV board under the machine where the front cover interlock is fed from.

                  Regards!

                  A!

                    Comment

                    • lunar
                      Junior Member
                      • Mar 2013
                      • 8
                      #6
                      Re: 5935 "open door"

                      Tried replacing that board on a 5530 and all of the plastic posts discentrigeated. Nothing to fasten new board to. New copier time. Will keep trying and post if I get it fixed.

                        Comment

                        • copytechman
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Nov 2008
                          • 926
                          #7
                          Re: 5935 "open door"

                          Yup had that happen to me too... Glad I never had to many of those out there!

                          Regards!

                          A.

                            Comment

                            • lunar
                              Junior Member
                              • Mar 2013
                              • 8
                              #8
                              Re: 5935 "open door"

                              I have stopped selling the Samsung, to many weird problems and can't fix issues. Got the line because it was cheap to compete with the big box stores. If customer buys it from big box and it breaks they throw it away. If they buy it from you and you keep it working 5+ years and it breaks and you can't fix it they're mad. No more.

                                Comment

                                • copytechman
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Nov 2008
                                  • 926
                                  #9
                                  Re: 5935 "open door"

                                  Odd, the 5935 has been one of our most reliable models. Nice compact and fast machine with a nice user interface to boot..

                                  Regards!

                                  A.

                                    Comment

                                    • lunar
                                      Junior Member
                                      • Mar 2013
                                      • 8
                                      #10
                                      Re: 5935 "open door"

                                      Ordered the HV board today. Will let you know the results. Thanks for all the help!

                                        Comment

                                        • aficio63
                                          Technician
                                          • Jun 2014
                                          • 36
                                          #11
                                          Re: 5935 "open door"

                                          I know this is an old post but did the HV board fix problem??

                                            Comment

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