Sharp MX3501N no toner to some DV units

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Sam Tofu
    Trusted Tech

    Site Contributor
    100+ Posts
    • Dec 2007
    • 130
    #1

    [CQ] Sharp MX3501N no toner to some DV units

    Blk meter 278K Color 77K

    Initially Cyan DV almost void of toner. Checked TONER motor was OK. Changed Sensor, no diff. Changed DV UNIT with used with low meter. ALL seemed OK.
    (Just in case customer hadn't shook toner properly, put that one aside and put in new cyan toner.

    2 weeks later (~300 copier color made) call with magenta doing same. Went through same process. Put in used low meter magenta DV. All OK .

    Now 500 color later got call that cyan doing same. Toner motors still OK. pipe for toner into DV unit not clogged.

    BTW, customers color is not a heavy fill probably only 2 to 3% (I mention that in regards to number of copies before issue came back on Cyan)

    Not certain if High Volt of PC board could be issue.

    ANY IDEAS GREATLY APPRECIATED

    TIA
    Tags: None
    • copierdude1114
      Technician
      • Dec 2015
      • 29
      #2
      Re: Sharp MX3501N no toner to some DV units

      Have had some issues like this, that particular customer likes to store their toners vertical literally have to bang the toner on the ground to break up the rock that has formed in the bottle.

        Comment

        • Ditchman
          Technician

          Site Contributor
          50+ Posts
          • Feb 2011
          • 51
          #3
          Re: Sharp MX3501N no toner to some DV units

          Change the drum unit first before you try anything else

          may be electrode cover leaking also!

            Comment

            • nottoosharp
              Trusted Tech

              250+ Posts
              • Jul 2016
              • 266
              #4
              Re: Sharp MX3501N no toner to some DV units

              Originally posted by copierdude1114
              Have had some issues like this, that particular customer likes to store their toners vertical literally have to bang the toner on the ground to break up the rock that has formed in the bottle.
              This happens all the time. My favorite are the f2-02 codes from people storing their 450nt on end and only running 500 a month so the toner compacts for a year. Trashes the DV sometimes the toner motor, and always makes me want to poop in the trash can.


              Sent from my iPhone using Tapatalk

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22996
                  #5
                  Re: Sharp MX3501N no toner to some DV units

                  When I have customers that run minimal color, I suggest that they run a developer refresh (only a single time) once a week.

                  Essentially what happens is the color developer dies from lack of use. If you agitate it once in a while it lasts considerably longer. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • nottoosharp
                      Trusted Tech

                      250+ Posts
                      • Jul 2016
                      • 266
                      #6
                      Re: Sharp MX3501N no toner to some DV units

                      Originally posted by blackcat4866
                      When I have customers that run minimal color, I suggest that they run a developer refresh (only a single time) once a week.

                      Essentially what happens is the color developer dies from lack of use. If you agitate it once in a while it lasts considerably longer. =^..^=
                      Couldn't they just run a few color prints instead? I ask because I do my level best to keep my customers away from the service menu.


                      Sent from my iPhone using Tapatalk

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22996
                          #7
                          Re: Sharp MX3501N no toner to some DV units

                          Originally posted by nottoosharp
                          Couldn't they just run a few color prints instead? I ask because I do my level best to keep my customers away from the service menu.


                          Sent from my iPhone using Tapatalk
                          Developer Refresh is a user function in the System Menu. No need to access Service Menu, no need to even log in as Admin. And it's near the top of the menu: System > page 2 > Adjustment/Maintenance > page 2 > Developer Refresh.

                          Oops! This is a Sharp thread! I misread this as a Taskalfa KM-3551. I suppose you could do 25-01 if that still exists in the service mode. Now I see what you mean. Sorry. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • nottoosharp
                              Trusted Tech

                              250+ Posts
                              • Jul 2016
                              • 266
                              #8
                              Re: Sharp MX3501N no toner to some DV units

                              Originally posted by blackcat4866
                              Developer Refresh is a user function in the System Menu. No need to access Service Menu, no need to even log in as Admin. And it's near the top of the menu: System > page 2 > Adjustment/Maintenance > page 2 > Developer Refresh.

                              Oops! This is a Sharp thread! I misread this as a Taskalfa KM-3551. I suppose you could do 25-01 if that still exists in the service mode. Now I see what you mean. Sorry. =^..^=
                              It sure does, but I'm not letting my customers into service. Especially on anything newer than a 3501. That's all I need is some smart guy that thinks he's tech savvy because he looked up how to use the charge cleaners messing with my sim settings. Lol


                              Sent from my iPhone using Tapatalk

                                Comment

                                Previous template Next
                                Working...