BP models Storage Backup and/or Device Cloning

[ihatefinishers13]

I've been cloning Sharp's for 25 years with no issues. Ever. Believe it or not, I've even cloned Network Settings and Address Books from an MX-2600N to a new BP-70C31. No issues. I do it ALL THE TIME. I do Storage Backup of ONLY the Address Book and then I do Device Clone of ONLY the Network Settings because those two things are not easily keyed back in manually. If the Address Book contains Network Folder destinations then it contains username and password credentials which most of our customers don't know. With Network Settings, the main reason I clone that is because most customers also don't know their SMTP Authentication credentials. So I clone those two things and manually configure the IP address, subnet mask and default gateway as those things don't move over.

All of the problems are in reference to checking all the boxes and copying all of the settings. Cherry picking one or two things, of course you'll have less problems. Dealers like to do it easy and copy everything, and then weird things *might* happen. Before the BP's, we rarely had any issues; usually it was when cloning a 2600 to a 2640 and then later cloning that to a 3070. One model to another, basically never had a problem, but multiple clones compounding over the years, definitely had some funky things happen. With the BP's, I haven't cloned anything because of all of the horror stories we've heard of from other dealers, our DSS, and people on here.

[bigdaddyooo]

There is a new firmware for the BP series that came out yesterday addressing this known issue. It is version 420Q1a0

[WackyJack]

You can backup the Address Book and User Lists to CSV (also under System Control), but otherwise, there have been wayyyyyyy too many problems for me to ever clone, even if/when Sharp comes out with a way to do so. I'll be skeptical, for sure.

That being said, I've seen one dealer(during an inter-territorial install) copy over the network settings(mostly for SMTP and LDAP), and they haven't had any issues.... But it was 3 machines at one customer, so much too small of a sample size.

I guess I have never looked to see if .csv was an option for backing up the address book. Every time I make any backup files, they are .bin files

[odinp]

I've cloned 70's and 71's to BP's many times now without any issues except for today.

On Storage Back up, I only use Address Book.
On Device Clone, I use: Network Settings, and Clock Adjust. That's it.

Then correct AIRPRINT settings, Device Name settings, and Static IP addresses.

Strange issue today though, for the first time.
MX-2651 to a BP-50C26

SMTP Auth would not "save". After checkmarking SMTP Auth, inputting username and APP pass, submit, update, the "SMTP AUTH" would go back to default none.
CN Update fixed this issue no problem.
First for everything I suppose.

This was a firmware issue in 0410Q200_24082600

Pretty sure is been fixed and re released.

You can use 56-9 to import address books from older models.

Ive never had any issue cloning Network setting and only network settings.

[bilyahn]

If anyone knows the most common issues you would get when cloning and post it it would be appreciated. Unfortunately we were cloning before we knew it causes issues and want to be ready for whenever something pops up

I recently cloned an MXM754 to a BP70M65 and the only thing it messed up was the tray settings. Which was easy to fix but had to do it to 16 machines LOL I cloned all of the settings.

[Bombeata]

I know this is an old thread, but I've been dealing with this for a month or so now with no knowledge that it was a common problem. My first thought was network configuration causing communication issues.

Issues I've run across on my account:

Slow to Print.
Won't wake on print.
Won't wake in general.
Drops network connection.
Won't scan.


I'm sure there's a smattering of other things that my customer hasn't mentioned. The only immediate "fix" was to power cycle the machine and everything would start working properly, until it didn't again. I currently have 5-7 machines with these issues, but communication isn't solid, so I don't know what isn't reported to my site contact.

Without knowing about the bulletin from 2017, and after exhausting all network possibilities, I began to theorize it was due to a miscommunication when porting the clone from the MX series devices to the BP. I turned out the be correct. (Yay me for only searching under the BP option for bulletins.)

If this effecting you, Sharp Support told me the perform a full factory reset (the one that takes 1/2 an hour...). Once that was done, rebuild the configuration manually. Re-enable data security if it was originally turned on. Effectively, you need to remove the bad clone from the device.

It is currently unknown if cloning a manually built BP to a corrupted clone BP is going to fix everything. I'm going to test that theory here shortly. Sharp doesn't seem to think it will.

This issue also seems to mainly effect Color BP's that were cloned from a B/W MX model. (Again, untested...)

I've attached the bulletin that sharp referenced me to when I contacted them.

[ihatefinishers13]

I know this is an old thread, but I've been dealing with this for a month or so now with no knowledge that it was a common problem. My first thought was network configuration causing communication issues.

Issues I've run across on my account:

Slow to Print.
Won't wake on print.
Won't wake in general.
Drops network connection.
Won't scan.


I'm sure there's a smattering of other things that my customer hasn't mentioned. The only immediate "fix" was to power cycle the machine and everything would start working properly, until it didn't again. I currently have 5-7 machines with these issues, but communication isn't solid, so I don't know what isn't reported to my site contact.

Without knowing about the bulletin from 2017, and after exhausting all network possibilities, I began to theorize it was due to a miscommunication when porting the clone from the MX series devices to the BP. I turned out the be correct. (Yay me for only searching under the BP option for bulletins.)

If this effecting you, Sharp Support told me the perform a full factory reset (the one that takes 1/2 an hour...). Once that was done, rebuild the configuration manually. Re-enable data security if it was originally turned on. Effectively, you need to remove the bad clone from the device.

It is currently unknown if cloning a manually built BP to a corrupted clone BP is going to fix everything. I'm going to test that theory here shortly. Sharp doesn't seem to think it will.

This issue also seems to mainly effect Color BP's that were cloned from a B/W MX model. (Again, untested...)

I've attached the bulletin that sharp referenced me to when I contacted them.

Really sucks that things don't work right. They've been an MFP manufacturer for decades and still don't understand their own machines.

[Toner Boy]

My recent experiences: Two identical machines BP-70C31, one was new, one came from a 'reputable' reseller with mismatching page counts for PM/tray counts vs Total Counts.
I could not get the one machine to pull DHCP addresses over wifi, static it would work on wifi but real slow. 1MB file took 1:05 to print, but on new machine took 24 seconds, unacceptable.
Firmware, no fix. Finally cloned just the Network from working machine to problem machine and fixed the issues. I had also swapped the wifi card with no difference.
Also, MX4071 to MX4071, full clone wiped out all 4 toner cartridge chips life counter, had to replace them all.