Toshiba ES-5005ac jamming

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  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7635
    #1

    Toshiba ES-5005ac jamming

    Hi all. Not mine machine doing a favour for a client. They called for paper jams. Sure it jam from both trays almost always incl. bypass tray. Doesn't matter paper direction tried both A4 and A4-R. Rarely paper will exit.
    Always at the spot at fuser entrance. Image attached, it looks like image on belt is late with like half inch, every time exactly.
    Scanner_DSC21041416420.pdf

    Belt, fuser and second transfer are looking normal and rotate, can't be aligning clutch. Maybe broken gear at fuser drive(machine side)? But that won't explain image misalignment.
    Maybe something is binding belt rotation but I don't see it.
    Machine is asking for PM but counter is 90k so I believe it is time for drums but too early for the belt and fuser.
    Any ideas?

    TIA
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.
    Tags: a4-r, entrance, fuser, image, paper
    • Rusty.Harris
      Senior Tech

      Site Contributor
      500+ Posts
      • Jan 2021
      • 568
      #2
      Re: Toshiba ES-5005ac jamming

      Which jam code are you getting? Pop out the fuser, make sure there isn't any garbage on the guide into the fuser.
      Also, easy way to tell if the fuser is rotating. pop out the fuser. Use a "Sharpie" like pin, make a tiny mark on the
      lower fuser roller. Run again, pop back out and see if the mark has moved.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22699
          #3
          Re: Toshiba ES-5005ac jamming

          I can't tell you much without a jam code. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: Toshiba ES-5005ac jamming

              Originally posted by Rusty.Harris
              Which jam code are you getting? Pop out the fuser, make sure there isn't any garbage on the guide into the fuser.
              Also, easy way to tell if the fuser is rotating. pop out the fuser. Use a "Sharpie" like pin, make a tiny mark on the
              lower fuser roller. Run again, pop back out and see if the mark has moved.
              Fuser is turning.

              Originally posted by blackcat4866
              I can't tell you much without a jam code. =^..^=
              Jam code E011.



              It turned out that transfer belt cleaning unit was binding belt rotation causing image on belt to late on paper and also paper jams.
              I managed to pull from machine Transfer Belt Cleaning Assembly but only on parts.

              Edit:
              Additionally I found this old thread helpful:
              toner lines in transfer belt unit TOSHIBA e-STUDIO 2050C error CE20

              Especially this post is 100% what I've seen today.

              Originally posted by didi2005
              I will check is the transfer belt cleaning unit, the auger spring always came out jamming the transfer belt unit due to harden toner inside the nozzle...
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22699
                  #5
                  Re: Toshiba ES-5005ac jamming

                  Originally posted by tsbservice
                  Fuser is turning.

                  Jam code E011.

                  It turned out that transfer belt cleaning unit was binding belt rotation causing image on belt to late on paper and also paper jams.
                  I managed to pull from machine Transfer Belt Cleaning Assembly but only on parts.
                  Yes, a seized up transfer belt will definitely give you E011 jams. Usually the original cause is the waste bottle filling to the top at the left side, then backing up into the transfer waste cleaner. Then the auger spring pushes out the top of the cleaner.

                  Usually though, its catastrophic for the belt and cleaning auger spring. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7635
                      #6
                      Re: Toshiba ES-5005ac jamming

                      Originally posted by blackcat4866
                      Yes, a seized up transfer belt will definitely give you E011 jams. Usually the original cause is the waste bottle filling to the top at the left side, then backing up into the transfer waste cleaner. Then the auger spring pushes out the top of the cleaner.

                      Usually though, its catastrophic for the belt and cleaning auger spring. =^..^=
                      Yes seems like they let WTB goes way to full or cleaned it in some way. Belt looks whole.
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22699
                          #7
                          Re: Toshiba ES-5005ac jamming

                          I just saw this today on a eS3505AC. I believe a key factor is very low color use. This machine is printing less than 6% of all images as color. As a result, a disproportionately large percentage of the waste toner is wiped off color density and registration patches, filling the left side of the waste container (the opposite end of the full detection window).

                          As I was re-shaping the cleaning auger spring, I noticed that the replacement waste container is transparent on the back! So an observant enduser could toss an unevenly filled waste container before it backs up. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • SalesServiceGuy
                              Field Supervisor

                              Site Contributor
                              5,000+ Posts
                              • Dec 2009
                              • 7874
                              #8
                              Re: Toshiba ES-5005ac jamming

                              Originally posted by blackcat4866
                              I just saw this today on a eS3505AC. I believe a key factor is very low color use. This machine is printing less than 6% of all images as color. As a result, a disproportionately large percentage of the waste toner is wiped off color density and registration patches, filling the left side of the waste container (the opposite end of the full detection window).

                              As I was re-shaping the cleaning auger spring, I noticed that the replacement waste container is transparent on the back! So an observant enduser could toss an unevenly filled waste container before it backs up. =^..^=
                              I got lots of customers that print little colour. Good to know and deliver two waste toners at install as they are inexpensive.

                                Comment

                                • Vincent128
                                  Trusted Tech

                                  Site Contributor
                                  250+ Posts
                                  • Sep 2015
                                  • 332
                                  #9
                                  Re: Toshiba ES-5005ac jamming

                                  Somewhat unrelated but I LOVE those customers that take out the WT and shake the piss out of it then put it back in the machine after they made a giant toner mess.

                                  Have had several springs back up and was able to save the ITB but I noticed that the bound spring doesn't really seem long enough - I stretch it out a little in the middle of the spring so the end of it goes all the way to the exit chute.

                                    Comment

                                    • mojorolla
                                      The Wolf

                                      2,500+ Posts
                                      • Jan 2010
                                      • 2550
                                      #10
                                      Re: Toshiba ES-5005ac jamming

                                      Originally posted by Vincent128
                                      Somewhat unrelated but I LOVE those customers that take out the WT and shake the piss out of it then put it back in the machine after they made a giant toner mess.

                                      Have had several springs back up and was able to save the ITB but I noticed that the bound spring doesn't really seem long enough - I stretch it out a little in the middle of the spring so the end of it goes all the way to the exit chute.
                                      They empty it AND break the 2 clips off at the top. They put in back in the machine, but the front door is the only thing holding it in. The IT belt auger is at the top of the waste box, so with the clip broke, the port does not open. The auger and spring back up.....job security.
                                      I always remind my customer WTC are included in their contract.


                                      Failing to plan is planning to fail!!!

                                        Comment

                                        • Rusty.Harris
                                          Senior Tech

                                          Site Contributor
                                          500+ Posts
                                          • Jan 2021
                                          • 568
                                          #11
                                          Re: Toshiba ES-5005ac jamming

                                          Originally posted by blackcat4866
                                          Yes, a seized up transfer belt will definitely give you E011 jams. Usually the original cause is the waste bottle filling to the top at the left side, then backing up into the transfer waste cleaner. Then the auger spring pushes out the top of the cleaner.

                                          Usually though, its catastrophic for the belt and cleaning auger spring. =^..^=

                                          First couple times I saw that on the 25xx series, it always amazed me how that spring could get all whack-a-doodle inside there,
                                          and not rip of the transfer belt.

                                            Comment

                                            • djbass
                                              Trusted Tech

                                              100+ Posts
                                              • May 2008
                                              • 132
                                              #12
                                              Re: Toshiba ES-5005ac jamming

                                              I see this problem a lot unfortunately and almost always results in an E011 jam where paper will stop right at the transfer belt because it is not rotating due to seized transfer belt cleaner assembly. I am usually able to extract the cleaner assembly and use the auger spring as a drill to remove the hardened toner from the exit port on the cleaner assembly.

                                              99% of the time it was because the customer attempted to empty the waste toner bottle (will be obvious as bottle is covered in waste toner and all the spring loaded ports will be backed up), the other 1% of the time was a faulty waste toner box where the mixing auger was not rotating properly.
                                              No, I will not send you Manuals, Software or your own little repair Genie to fix all your problems for you.

                                                Comment

                                                • tsbservice
                                                  Field tech

                                                  Site Contributor
                                                  5,000+ Posts
                                                  • May 2007
                                                  • 7635
                                                  #13
                                                  Re: Toshiba ES-5005ac jamming

                                                  Originally posted by djbass
                                                  I see this problem a lot unfortunately and almost always results in an E011 jam where paper will stop right at the transfer belt because it is not rotating due to seized transfer belt cleaner assembly. I am usually able to extract the cleaner assembly and use the auger spring as a drill to remove the hardened toner from the exit port on the cleaner assembly.

                                                  99% of the time it was because the customer attempted to empty the waste toner bottle (will be obvious as bottle is covered in waste toner and all the spring loaded ports will be backed up), the other 1% of the time was a faulty waste toner box where the mixing auger was not rotating properly.
                                                  It's a bit late but thank you for your input.
                                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                                    Comment

                                                    • blackcat4866
                                                      Master Of The Obvious

                                                      Site Contributor
                                                      10,000+ Posts
                                                      • Jul 2007
                                                      • 22699
                                                      #14
                                                      Re: Toshiba ES-5005ac jamming

                                                      Originally posted by mojorolla
                                                      They empty it AND break the 2 clips off at the top. They put in back in the machine, but the front door is the only thing holding it in. The IT belt auger is at the top of the waste box, so with the clip broke, the port does not open. The auger and spring back up.....job security.
                                                      I always remind my customer WTC are included in their contract.


                                                      I can never understand why those clips get broken. I've never ever broken a clip, not even close. They have a neon green sticker on the release, essentially: "Press HERE!!"

                                                      We see it all the time though. There are the instructions on the side of the package ... even pictures for those too inept or too lazy to read the words ... and still, the toner cartridge gets installed upside-down, or backwards, or with the seal still on, or the waste bottle with the shipping caps on ... It's mind boggling. =^..^=
                                                      If you'd like a serious answer to your request:
                                                      1) demonstrate that you've read the manual
                                                      2) demonstrate that you made some attempt to fix it.
                                                      3) if you're going to ask about jams include the jam code.
                                                      4) if you're going to ask about an error code include the error code.
                                                      5) You are the person onsite. Only you can make observations.

                                                      blackcat: Master Of The Obvious =^..^=

                                                        Comment

                                                        • Vincent128
                                                          Trusted Tech

                                                          Site Contributor
                                                          250+ Posts
                                                          • Sep 2015
                                                          • 332
                                                          #15
                                                          Re: Toshiba ES-5005ac jamming

                                                          Originally posted by blackcat4866
                                                          I can never understand why those clips get broken. I've never ever broken a clip, not even close. They have a neon green sticker on the release, essentially: "Press HERE!!"

                                                          We see it all the time though. There are the instructions on the side of the package ... even pictures for those too inept or too lazy to read the words ... and still, the toner cartridge gets installed upside-down, or backwards, or with the seal still on, or the waste bottle with the shipping caps on ... It's mind boggling. =^..^=
                                                          The more Idiot Proof they make things, nature responds with evolving a bigger idiot.

                                                            Comment

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